cycleGuard provided very good insurance cover for fairly severe accidental damage to my previous road bike, when I hit a pothole whilst cycling down a hill in the rain. Their "New for Old" policy co... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick... Ver mais
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses. The possibility your bike can be stolen or damage without warning. It gives a reducti... Ver mais
Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpfu... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Providing insurance for the UK's cyclists for over 20 years
Informações de contato
Reino Unido
- www.cycleguard.co.uk
4,5
Excelente
665 avaliações
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The painful process of having my bike…
The painful process of having my bike stole was made a lot better by the care and attention the cycle Guard showed . They really helped and kept me informed as the claim progressed . Thoroughly recommended
2 de setembro de 2024
Avaliação não solicitada
Resposta da cycleGuard
Thank you for sharing this review Rob. We know these things happen and that's why we put everything into our claims journey to make sure that the process is as smooth as it can be with a dedicated claims handler on hand. We are glad we've managed to get you back on your bike as quick as possible.
Guard Social Team
I had a wheel Stolen
I had a wheel Stolen, and Cycle Guard where quick to help me out buy a new one. They where very professional and they chased me for the paper work and payed probptly on my claim. Veri happy
2 de julho de 2024
Avaliação não solicitada
Well done Cycleguard
Both in emails and on the phone everyone I dealt with was very sympathetic about my situation and explained very clearly what exactly I needed to do in order for them to process my claim.
21 de maio de 2024
Avaliação não solicitada
My experience of liaising with you after a SECOND theft of an e-bike.
Personable, prompt and understanding.
1 de março de 2024
Avaliação não solicitada
Horrible experiance now when my…
Horrible experiance now when my contract came to end i wanted cancel their phone goes to voicemail for a week , they dont reply to email qnd i can not log into their website and it glitches also would not send me a link to email to log in so no way of canceling i got a email thanks for renewing contract with us , no i didnot wanted to renew it !!!...so watch out ....they will make it hard for you to cancel it even now they wont reply
24 de março de 2024
Avaliação não solicitada
Absolutely there for you when you need them
Fast friendly service, when my bike suffered some damage the claim was processed very quickly and I can't recommend them highly enough.
20 de fevereiro de 2024
Avaliação não solicitada
Very quick and professional
Very quick and professional. Dealt with my insurance claim with understanding and had a good attitude during the process.
20 de dezembro de 2023
Avaliação não solicitada
Very easy to arrange and sort cover for…
Very easy to arrange and sort cover for the whole family! Thanks
6 de dezembro de 2023
good service
1 de dezembro de 2023
Very helpful staff.
6 de dezembro de 2023
Customer service at its best 👌
The customer service agent was excellent. Informative, knowledgeable, customer service at its best!! This is an excellent product, with no hidden catches.
17 de novembro de 2023
Friendly and efficient actions in…
Friendly and efficient actions in regards to my claim!
27 de setembro de 2023
Avaliação não solicitada
You obviouWell donesly did well as I barely…
You obviously did well as I barely noticed
12 de outubro de 2023
I have been with Cycleguard for years…
I have been with Cycleguard for years and can honestly say they have always been great. Quick and professional, exactly what you want when dealing with a broken or damaged bike.
26 de outubro de 2023
Avaliação não solicitada
Very easy sign up and all the cover I…
Very easy sign up and all the cover I need
8 de outubro de 2023
Communication is clear and is easy to…
Communication is clear and is easy to understand.
13 de outubro de 2023
What dealing with an insurance company should be like
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick to deal with my claim, followed up via emails and calls and the matter was settled in short time. Hat tip to Adam!
16 de outubro de 2023
Avaliação não solicitada
Information provided concise and…
Information provided concise and straight forward.
21 de setembro de 2023
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