Robert has been very responsive to my needs. I needed a replacement of an item and he helped me research the items that I need and was able to place the replacement order quickly. The new product ha... Ver mais
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Veja o que dizem as avaliações
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... Ver mais
A empresa respondeu
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... Ver mais
A empresa respondeu
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Informações de contato
12610 NW 115 Avenue, 33178, Medley, Estados Unidos
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Robert is Great!
Robert was very helpful in the design and ordering process.' He is very customer focused.
15 de julho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Love our totes! Josephine was so very helpful today as…
Josephine was so very helpful today as I was placing another order for some totes that we are using for our radio station promotions. I appreciate her kindness and it made my ordering process very easy.
9 de julho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Very responsive and helpful from start…
Very responsive and helpful from start to finish
1 de julho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Patrick is an amazing and extremely…
Patrick is an amazing and extremely knowledgeable customer service/sales man! He is the reason my company continues to buy products from discountmugs! Thank you Patrick!
27 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Agent was phenomenal
Agent was phenomenal - made ordering so easy!
25 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Rock Star Items and Rock Star team!
Patrick and the team are attentive and easy to work with! They quickly updated the design to make sure our product looked amazing. I appreciate the team always looking out for us!
24 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Patrick Tubig is the best!
I always order because of Patrick Tubig!! So helpful and customer oriented. Thank you for all of your help!
19 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
NEW SHIRTS! No Problem!
Every Detail was covered and ones I wouldn't know about! Very Nice and professional!
18 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Discount Mugs is great!
I have been using Dicount Mugs for a few years now to order swag bag items for a golf outing. I Love using them for my bulk orders. The quality of items is very good and the people at my golf outing love the swag bags!
16 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Ram was great
Ram was great! He answered every question I had quickly and kindly. He made this process as a first time customer with them super easy. Highly recommend using this company- and you'll be lucky to get Ram to help you!
13 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Josephine was a delight to work with…
Josephine was a delight to work with this morning! She was very knowledgeable and was able to help me get my order done quickly and was wonderful!
13 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Fool me once shame on you fool me twice shame on me! Shipping disaster two years in a row!
So we are a youth sports program. We ordered from them last year. The item was fine, but the delivery was not. It didn't arrive on time. We had to manually distribute the items since they didn't arrive on time for the end-of-year party. Fast forward to this year. Despite what happened last year and all the assurances that everything would arrive on time (we had paid extra for expedited shipping), only one item made it. The other is in limbo, and we have no idea when it will arrive. Which is unfortunate, as it's the bag for all the items we were going to hand out this year. They chose to ship it via UPS ground instead of the expedited shipping that I paid for. If you are going to guarantee a delivery day that we plan on, you shouldn't take the cheap route and ship it via ground, with NO guarantee. Contacted customer service, their solution? Offer the credit on the shipping. Two days later, the item has still not arrived, and there is no delivery date with UPS. Now, I'm scrambling to figure out the distribution of the items the kids were supposed to receive. Stay away. There will not be a third time! If you enjoy headaches and stress, then this is the company you want to deal with.
EDIT - Surprisingly, despite them CLAIMING to reach out, no one has. Ruined our event and now I have a bunch of bags I have to deliver to 200 families...
4 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly. Thank you for your patience, and we look forward to
She answered all my questions and had…
She answered all my questions and had some suggestions - the process was so smooth!!
12 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
This has to be by far the best customer…
This has to be by far the best customer service I have ever received. This order was a last minute I need it right-a-way type order and the Representative took his time and solved every problem, gave me the best advice and ensured me that everything would be well and also called and emailed to ensure I had received my order. When I say this is the best... "THIS IS THE BEST"
12 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Outstanding friendly service
Josephine Mararagan was terrific in helping me with my order. She was professional, helpful and very pleasant to work with. She responded to my calls in a timely manner and going the extra mile to make sure I was satisfied.
11 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Josephine was quick
Josephine was quick, efficient and pleasant.
10 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
DECEPTIVE PRACTICES!
This company charged for expedited shipping and showed that an order would be delivered by June 7th. It blatantly misled during the order process. When I called after order wasn't received as stated when ordered, the company stated it would not ship for an additional week. I would avoid this company at all costs. In my opinion, they do this all the time and make excuses why order wasn't shipped. Most probably accept this and the company just refunds their shipping, still making money. Companies like this should be avoided at all cost. Show them that this type of thing will not be tolerated.
7 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in your order and the miscommunication around shipping timelines.
We understand your concerns and take them seriously. Your feedback has been shared with our logistics and customer service teams for internal review and to improve future customer interactions and processes.
Upon reviewing your order, we’d like to confirm that your full refund request was submitted by the customer representative you spoke with. The refund is currently being processed and should reflect on your original payment method within 3 to 5 business days.
We deeply regret that your expectations were not met and assure you that your experience is not reflective of the standard we aim to uphold. We are actively working to improve transparency in our shipping communications and are taking steps to ensure issues like this do not recur.
If there is anything more we can do to assist or if you have further questions, please don’t hesitate to reach out directly to our support team at [support email or phone number].
Personalized Travel Mug- Patrick Tubig
Fantastic and timely service from Patrick Tubig. Extremely helpful!
6 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Robert Clemente is efficient and…
Robert Clemente is efficient and helpful. We always are happy with the service and products we receive. Very fast and great quality.
4 de junho de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Clemente Robert Ybañez was wonderful
Clemente Robert Ybañez was wonderful in helping me find the right product for my customer and explained everything in detail. He was excellent in following up after my initial review of Discount Mugs products. i will not hesitate in calling upon Clemente to assist me in our future orders with Discount Mugs.
22 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
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