Robert has been very responsive to my needs. I needed a replacement of an item and he helped me research the items that I need and was able to place the replacement order quickly. The new product ha... Ver mais
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Veja o que dizem as avaliações
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... Ver mais
A empresa respondeu
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... Ver mais
A empresa respondeu
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Informações de contato
12610 NW 115 Avenue, 33178, Medley, Estados Unidos
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Patrick was a big help
Patrick was a big help. I run several businesses and don't have time for solicitation calls, so when I told him I preferred email, he contacted me by email after that and I placed an order. It was nice that he didn't seem offended and was respectful of my time. I will be contacting him again!
27 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
5+ years ordering from Discount Mugs…
We’ve been ordering custom circle magnets from DiscountMugs.com for over 5 years, and they continue to exceed our expectations every time. Their response time is unmatched—fast, helpful, and professional. The pricing is unbeatable—we haven’t found a better deal anywhere else for the quality we receive. We are incredibly grateful for the consistency, excellent customer care, and top-notch product quality they provide. Highly recommend for any organization looking for reliable and affordable custom printing!
23 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
I had a few questions on how to…finalize the order and the design.
I had a few questions on how to complete my order and the design layout. I was able to talk to Madona, who was able to help me to conclude the order. She was knowledgeable and absolute professional.
22 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Accommodation!
was able to accommodate better than the website
20 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Quick Support
Patrick was quick to help support my order experience. Offering detailed instructions and followup made it easy to complete my purchase.
14 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Helpful
Patrick did a Great job helping me place my order of square magnetic clips!
14 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
After initially providing an employee’s…
After initially providing an employee’s cell phone number for a single order, the customer service people continued to call her repeatedly, even after being asked to stop. While I was addressing the issue with customer service online, the employee received two additional calls from the same customer. It is extremely concerning that repeated, unwanted contact with our employees appears to be tolerated.
13 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly. Thank you for your patience, and we look forward to
Very helpful and kind service
Very helpful and kind service! Gave me an option to up my order, and provided clear and transparent pricing info. When I opted not to scale up my order, they accepted it with grace and validated that decision.
12 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Very Disorganized Company
First of all, when I placed my order, I did not get any notification of who was delivering my order or a date of deliverance. The tracking bar on the website does not work at all, leading me call about my order and where it was. She told me it was already delivered and yet, I did not receive any notification that it was delivered. She then told me to go onto amazon shipping where it showed the updates and delivery photo. This would have been good to know in the beginning, that it was going through amazon shipping yet they fail to mention it. I looked on the amazon shipping page where I did see the updates but there was no delivery picture. Right now I'm still waiting for a supervisor to call me back because apparently, they didn't have one available. Not really liking Discounted Mugs right now. They need to get it together.
7 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly. Thank you for your patience, and we look forward to making this right.
Superior product
Superior product, superior service, fair price.
4 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
This service is outstanding
This service is outstanding!
I have loved purchasing through discount mugs. Working with Kent has been so easy!! Kent has been able to guide me through each step of the process providing me with the ultimate white glove service for our purchases. The shipping times are wonderful, and we also receive our items fast and orderly and more importantly done right! Thank you to Kent and the team.
7 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Red Bud Class of 65
Josephine was so helpful and understanding.
She understood that I was on a shoestring budget.
We are working on our 60th Class Reunion.
6 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Josephine was most helpful in placing…
Josephine was most helpful in placing my order. She was very courteous.
6 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
The chat person was SO helpful
The chat person was SO helpful. Josephine I would not have been able to get it done. Plus the rush shipping was exactly what I needed.
5 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Following up on my previous review
Following up on my previous review, now that I've received my order: it arrived a few days sooner than expected, and looks exactly how I was hoping it would look! The color of the mugs is just like the photos, and the printed graphic is incredibly legible. Super happy with this purchase, with the turnaround time, and with all the customer support. Thank you to James Garcia who helped me out!
5 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Josephine is very helpful and excellent…
Josephine is very helpful and excellent services. Thank you!
1 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Excellent!
Madonna, was thorough and direct. And completed my purchase with ease.
1 de maio de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Quick and easy
Quick and easy. As I am crunching for time for field day souvenirs, your chat assistant was very helpful. Also, I appreciate being able to use the tax exemption form. 50$ off gave me a smile also.
30 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Support was available very quickly
Support was available very quickly. They asked a couple basic questions and in minutes had my logo redesigned for the format needed. My shipping options were readily available and met my deadline without rush shipping. The ordering process was so easy and efficient even with the design team involved.
24 de abril de 2025
Avaliação não solicitada
Resposta da DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
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