Dominic Smith Electrical Avaliações 

502
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Good products reasonably priced. Wasn’t happy that I had to pay a €7 charge for delivery of a product I could have collected from their premises which is 200 metres away from my door. It wasn’t availa... Ver mais

Avaliado com 5 de um total de 5 estrelas

Exceptional customer service and product knowledge. Gavin in the Blanchardstown store was great to deal with and explained all the features of the product I purchased. Free delivery also was an adde... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were getting a new kitchen in and needed all new electrical appliances. We called in to Dominic Smith's to have a look. Sandeep asked if we needed help and we told him all the appliances we needed... Ver mais

Avaliado com 4 de um total de 5 estrelas

A big thank you to Shane and Olivia for their outstanding help in resolving an issue with my built-in fridge freezer, which had been installed by the builder when I moved into my new house. They alr... Ver mais

Detalhes da empresa

  1. Loja de Materiais Elétricos
  2. Loja de computadores e acessórios
  3. Loja de utensílios de cozinha
  4. Lavanderia
  5. Loja de refrigeradores
  6. Loja de Televisão

Escrito pela empresa

We are a 7 Store Electrical Retailer selling domestic appliances, home entertainment and technology devices. We focus on mid- to high-end brands such as Miele, Siemens, NEFF, Liebherr, Samsung and Sonos, to provide a high level of product knowledge and design consultation service with installation solutions. We place huge emphasis on Customer Service and invest heavily in staff training to promote the premium product range we carry.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

502 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 8% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(502)

228 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Customer service at its best …


I would like to compliment your staff member in the Cavan Branch. Recce ( excuse me if i have spelled this incorrectly. I recently bought a fridge and have purchased other items previously. He is exceptional at his role in both customer service and sales. Alot of companies could learn from him. Well Done Dominic Smith Electrical

5 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service

Needing to buy a new laptop, and much preferring shopping in person, and having also received a strong recommendation from a tech savvy friend - I arrived at the Boucher Road Belfast branch of Dominic Smith Electrical and Home Entertainment shop on Friday evening at half an hour before closing time.

I was assisted by a salesperon, Megan.

Despite my obvious deficits in the field of computer knowledge, Megan proved to be extremely helpful, knowlegeable, patient and unfailing pleasant in dealing with my requirements and queries, and in closing the sale of the laptop. She was an excellent standard bearer for Dominic Smith Electrical.

I also had the privilege of encountering Mr. Dominic Smith himself, who was on site and equally welcoming and cordial.

I also took the opportunity to commend to him the excellent 'front of house' service exhibited by Megan.

I wish to heartily and unreservedly recommend this company and both Megan and Mr. Smith.

Would that all front facing personnel were of the calibre of Megan and Mr. Smith!

JMcC
Belfast

14 de novembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Personal touch - Proper sales people and a great service

My experience with Dominic Smith was excellent from start to finish. I was buying all the appliances for my new kitchen, and they sourced everything I wanted, including a Neff downdraft hob and an XXL integrated fridge.

They were also very flexible, rearranging delivery at short notice so my electrician could complete the installation.

What really stood out was their personal service. Whenever I called, I spoke directly with a helpful member of the sales team who quickly resolved any issues. This level of care is a world apart from the impersonal, inflexible service I’ve experienced with larger UK/Aus owned appliance retailers.

20 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Helpful and professional from start to finish. John in the store was so helpful. A true salesman but not at all pushy.
We paid for installation and guys who installed washing machine also put my stacking kit and tumble dryer back in place for me. Washing machine arrived when promised and all packaging and old machine removed. Totally stress free experience. Would highly recommend

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Bad experience

I like the prices , I bought my tv for nice lower price than on other websites . I like the staff in Cavan store, very helpful people . BUT the warehouse staff working very slow and make a lot of mistakes . I ordered my tv and tv's bracket and I choose C&C because I was 100% sure that it gonna be luke in other shops so I pay and on the same day or max next day I will be able to collect but NO , it was taken around 5 days to get my order . I received one day an email that my order is ready to collect it but actually it wasn't even deliver to the cavan shop and a sales assistant said that it's not the first time that someone is sending to the customers false informations about order . Cooperation between warehouse and shops is very poor .. if I will like to wait that much long for my order I will be choosing a delivery not click and collect...
Just don't send to the people false information about the order ready to collect when it's not yet actually because this is no respect to the people's time.

10 de novembro de 2025
logotipo da Dominic Smith Electrical

Resposta da Dominic Smith Electrical

Hi Ewelina,

We sincerely apologise that you had a bad experience in our store. If you could send your contact details directly to us so we can discuss with you. You can send to sales@dominicsmithelectrical.com

Avaliado com 1 de um total de 5 estrelas

Expert Cavan

I visited this shop today, looking for a part for my hoover. I did ask several question for young shop assistant in customer care and there were no customer care, only ignorance.

11 de novembro de 2025
Avaliação não solicitada
logotipo da Dominic Smith Electrical

Resposta da Dominic Smith Electrical

Hi Marcin,

We apologise you had a bad experience in our store. Would you kindly send us your contact details directly so we can discuss. You can send to sales@dominicsmithelectrical.com

Avaliado com 1 de um total de 5 estrelas

Unsympathetic Returns Policy

I bought a computer online. The illustration on the website showed it with a backlit keyboard, which was a feature that I was looking for. The computer I was sold didn't have the backlit keyboard, but when I went to return the item for a refund I was only offered a credit note - not a lot of use!

31 de outubro de 2025
Avaliado com 4 de um total de 5 estrelas

Delivery clash

I called the service to try to rearrange my delivery because the scheduled time clashed with school pick-ups, but it turned out to be pointless. The customer service representatives I spoke to were very nice, but they couldn’t offer me a different delivery time. The delivery person arrived when I wasn’t home, but I really appreciated how calm and understanding he was—he even adjusted his own schedule to deliver the goods a bit later.

3 de novembro de 2025

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