Great service as usual, well packaged, and delivered within the expected time. Nice and easy. I'm also a repeat customer becuase of that.
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Veja o que dizem as avaliações
Ordered 3 sets of upvc door handles and after a week had heard nothing. Tried the Ai chatbot a couple of times but it was unavailable, probably resting or on a break. Spoke to a human next day and th... Ver mais
A empresa respondeu
Great product and excellent service, delivered quickly. This is much the same product that I’ve used before, nice fragrance and is easy to use on the work surface. .
Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the go... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- Loja de Materiais de Construção
- Fornecedor de Equipamentos para Construção
- Fornecedor de Portas
- Loja de Equipamentos Contra Incêndio
- Comércio de ferramentas
Sobre Dortech Direct
Escrito pela empresa
Dortech Direct Ltd
A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.
Our Product Range
- Silicone Sealants & Adhesives – High-performance sealing and bonding solutions from Dow Corning, Sika, and Illbruck.
- Membranes & Insulation Barriers – Advanced air and moisture barrier systems.
- Glass Lifting Equipment – Vacuum lifters, suction cups, and lifting frames.
- Glazing Tools & Accessories – Tools, gaskets, tapes, and setting blocks.
- Glass Balustrade Systems – Frameless balustrades for architectural projects.
- Window Cleaning & Maintenance Equipment – Squeegees, scrapers, and water-fed pole systems.
- Fire Safety & Security Solutions – Fire-rated glazing products and security materials.
- Construction Chemicals & Coatings – Adhesives, primers, and protective coatings.
Why Choose Dortech Direct?
- ✔ Industry Expertise & Innovation – Over 30 years of experience in architectural glazing.
- ✔ Premium Quality Products – Stocking materials from leading manufacturers.
- ✔ Fast & Reliable UK-Wide Delivery – Next-day delivery on many products.
- ✔ Competitive Pricing & Cost Savings – Direct partnerships with manufacturers.
- ✔ Dedicated Customer Support & Expert Advice – Glazing specialists available.
- ✔ Sustainability Commitment – Promoting eco-friendly construction solutions.
Who We Serve
- 🏗 Glazing Contractors & Installers – Sealants, adhesives, and glazing tools.
- 🏠 Architects & Specifiers – Glass systems and architectural solutions.
- 🔧 Builders & Construction Professionals – Premium materials for projects.
- 🏡 DIY Enthusiasts & Homeowners – Professional-grade home improvement products.
Our Mission
We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.
Contact Us
📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK
📞 Customer Support: 0330 128 12 12
📧 Email: sales@dortechdirect.co.uk
🌐 Website: www.dortechdirect.co.uk
Elevate Your Construction Projects with Dortech Direct's Premium Building Materials
Escrito pela empresa
- Your Trusted Partner for High-Quality Construction Supplies
- At Dortech Direct Ltd, we specialize in providing top-tier construction materials to builders, contractors, and DIY enthusiasts across the UK. Our extensive product range includes: Partner with Dortech Direct Ltd for all your construction material needs and experience the difference that quality and service can make.
Informações de contato
Dortech Direct, HD2 1FA, Huddersfield, Reino Unido
- 0330 1281212
- sales@dortechdirect.co.uk
- www.dortechdirect.co.uk
4,6
Excelente
4 mil avaliações
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Resposta da Dortech Direct
Thank you for your review. We’re pleased you found our service fast and efficient.
Resposta da Dortech Direct
Thank you for your feedback. We’re glad the next day delivery met your expectations.
Quick delivery and we’ll packaged
13 de maio de 2026
Resposta da Dortech Direct
Thank you for your review. We’re pleased your order arrived quickly and well packaged.
We ordered Brick & Patio cleaner and we…
We ordered Brick & Patio cleaner and we were sent Decking Cleaner.
13 de maio de 2026
Resposta da Dortech Direct
We’re sorry to hear about the initial issue with your order. In this instance, the incorrect product was picked in error. As soon as this was highlighted, it was addressed immediately between your branch and account manager. The incorrect goods were collected without delay and the correct Brick & Patio Cleaner was supplied promptly to resolve the matter in full.
We have a long-standing relationship with MKM and supply all branches nationwide, fulfilling 100+ orders, and this was a rare isolated error rather than reflective of our usual service levels. Given the issue was identified and resolved quickly and without delay to the replacement supply, we would have welcomed the opportunity to address any remaining concerns directly before a public review was left.
We value our partnership with MKM and remain committed to maintaining the high standards expected across all orders.
The product is amazing.
The product is amazing.. my white UPVC windows and doors have gone from off white to brilliant white ..
11 de maio de 2026
Resposta da Dortech Direct
Thank you for the amazing feedback. We’re delighted to hear the UPVC cleaner exceeded your expectations and brought your windows and doors back to brilliant white.
Had what I needed at a competitive…
Had what I needed at a competitive price and was delivered quickly
12 de maio de 2026
Resposta da Dortech Direct
Thank you for your review. We’re pleased we had exactly what you needed at a competitive price and that delivery was quick.
Resposta da Dortech Direct
Thank you for your kind review. We’re delighted you were happy with the service and speedy delivery.
'Stock Available' doesn't mean you're going to get your order anytime soon.
Yeah, 'stock available' means someone, somewhere in the world might have some stock. Maybe. Ordered on Friday, their web page said 'stock available'. Sales actually says that product may arrive 8 days later. In fact, they said (after the fact) that the product would only arrive *with them* 6 days after I put in the order. A deliberately misleading sales tactic. Some may call this 'lying'. The sales guy said they know about it and clearly don't seem that bothered by it. This screwed up our installation this week.
15 de maio de 2026
Avaliação não solicitada
Resposta da Dortech Direct
Whilst we appreciate your frustration, we would like to clarify that your order was placed on Friday 15th after our daily dispatch cut-off time and was checked out using our 2–5 working day delivery service.
As per the service selected at checkout, your order is still within the agreed delivery timeframe. Taking into account the order date and weekend, this coming Friday represents the 5th working day, which is when your delivery is expected to arrive.
We always aim to dispatch and deliver orders as quickly as possible, however the delivery timeframe selected at checkout remains applicable in this instance.
Shockingly Bad Service
It took something like 10 attempts for DPD to actually deliver, they send random pictures of the road didn't even try I would suspect. Took nearly 3 weeks for our order to be fulfilled.
17 de abril de 2026
Resposta da Dortech Direct
We’re very sorry to hear about your experience and completely understand your frustration regarding the delivery delays.
Having reviewed the situation, the issues described here relate specifically to the courier service provided by DPD rather than the products or service supplied directly by ourselves. Unfortunately, on rare occasions we do experience issues with third-party couriers where deliveries are repeatedly delayed or unsuccessful despite parcels being dispatched correctly from our side.
We always strongly recommend customers contact us directly as soon as any delivery issue arises, as we are often able to intervene, escalate with the courier, and help resolve matters much more quickly.
We do appreciate that waiting almost three weeks for delivery is unacceptable and we sincerely apologise for the inconvenience caused. Whilst the delivery process itself was outside of our direct control, we are continuing to work closely with our courier partners to improve reliability and customer experience moving forward
Sadly not as good as previous
Sadly not as good as previous. Order 2 items online. within 24 hours I received an email to say both items were out of stock and had to be ordered in (did not say this when I ordered), In the end it took 3 weeks to get my items. I had to ask twice for updates and each time the expected delivery time scale provided was missed. If I had known they did not hold the stocks I would have shopped somewhere else. Has put me off ordering again if i'm honest
15 de abril de 2026
Resposta da Dortech Direct
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your recent experience with us.
We completely understand your frustration regarding the stock availability and the delays you encountered. Unfortunately, the items ordered were not immediately available from our supplier, and we appreciate that this was not made clear enough at the point of purchase. We also apologise that the updated lead times provided were not met and that you had to chase for updates during the process.
This is certainly not the level of service we aim to provide, and your feedback has been noted internally as we continue working to improve both our stock visibility and customer communication.
We genuinely appreciate your previous custom and are sorry this order has left you feeling disappointed. Thank you again for your honest feedback.
Resposta da Dortech Direct
Thank you for the fantastic feedback and recommendation. We’re really pleased to hear you were happy with both the product and the service provided. We truly appreciate your support and look forward to supplying you again in the future.
Excellent product
Excellent product. It was easy to apply with a geared cartridge gun. It sets like concrete so we are hoping it will be a permanent repair to the cracked render on our house.
7 de maio de 2026
Resposta da Dortech Direct
Thank you for your great review. We’re delighted to hear the product was easy to apply and performed exactly as expected. Hopefully it provides a long-lasting repair for your render. We really appreciate you taking the time to share your experience.
Good company with some great prices…
Good company with some great prices lots of products and quick delivery shopped here a few times and will be shoping here again.
7 de maio de 2026
Resposta da Dortech Direct
Thank you for your continued support and kind feedback. We’re pleased to hear you’re happy with our pricing, product range, and delivery service. It means a lot to us that you continue to shop with Dortech Direct, and we look forward to your next order.
Resposta da Dortech Direct
Thank you for your review. We’re really pleased to hear you were happy with the service and fast delivery. Your support is greatly appreciated.
The products I buy from dortech as been…
The products I buy from dortech as been spot on for my jobs would recommend
7 de maio de 2026
Resposta da Dortech Direct
Thank you for the great feedback. We’re delighted to hear the products have been spot on for your jobs and that you would recommend us. We appreciate your support and look forward to supplying you again soon.
I placed an order for items that were…
I placed an order for items that were in stock and waited eight days before chasing up ,I was then told it would arrive on the following day , chased up again as this did not arrive again , then I was told it would arrive the day after that , only part on the order arrived , chased up again to get a new date for the balance to follow , our client needed this product quickly , unfortunately going forward our customer said they would source these item elsewhere
6 de maio de 2026
Resposta da Dortech Direct
Thank you for your feedback.
Firstly, I’d like to apologise for the delays and inconvenience caused with this particular order. Having reviewed the situation, we fully appreciate your frustration, especially given the urgency of the products required for your customer.
In this instance, the issue unfortunately arose with the courier delivery through DPD, where attempted deliveries were made outside of expected hours and the goods were subsequently returned back to us. Whilst this was outside of our direct control, we completely understand that the responsibility ultimately falls with us as the supplier, and we did our best to communicate updates and rectify the issue as quickly as possible.
That said, we do feel this isolated delivery issue does not fairly reflect the wider service and relationship we have built with Travis Perkins over many years. We have successfully supplied hundreds of orders nationwide across multiple branches, consistently providing strong service levels, support, discounts, and credit facilities, and we always aim to go above and beyond for our Travis Perkins customers.
We were disappointed that despite our attempts to resolve the matter directly, this review remains in place, particularly given the longstanding partnership and overall volume of successful orders completed without issue.
Nevertheless, we do appreciate the feedback and will continue working to improve both our communication and delivery processes moving forward.
Resposta da Dortech Direct
Thank you for the great feedback. We’re delighted to hear the products have been spot on for your jobs and that you would recommend us. We appreciate your support and look forward to supplying you again soon.
Excellent service by Dortech poor service by delivery company
Excellent service by Dortech, shipped out immediately but let down by the delivery company who took 3 days to deliver despite it being out for delivery with a time slot allocation on the first day.
5 de maio de 2026
Resposta da Dortech Direct
Thank you for the great feedback and for recognising the service from our team. We’re really pleased to hear your order was processed and dispatched immediately.
We do however apologise for the delays caused by the delivery company once the parcel left us. We completely understand how frustrating it is to receive delivery notifications and allocated time slots, only for the delivery not to arrive as expected.
Whilst courier issues are unfortunately outside of our direct control, we are actively working with our delivery partners to improve reliability and ensure this type of delay is kept to a minimum moving forward.
We genuinely appreciate your patience and your positive comments regarding our service, and we look forward to supplying you again in the future.
Excellent company to deal with
5 de maio de 2026
Resposta da Dortech Direct
Thank you for the excellent feedback. We’re really pleased to hear you found us great to deal with. Customer service is something we pride ourselves on, so your comments are greatly appreciated.
Highly recommend Dortech Direct
Once again, efficient and smooth service.
Good pricing of good products.
Prompt and secure delivery.
Am a returning customer and will continue to utilise Dortech Direct.
16 de abril de 2026
Resposta da Dortech Direct
Thank you for your continued custom and for taking the time to leave such a great review. We’re delighted to hear you continue to receive efficient service, competitive pricing, and prompt delivery. Your ongoing support means a great deal to us and we look forward to supplying you again in the future.
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