Dreams - Doncaster Avaliações 

338
O TrustScore é 5 de um total de 5

4,8

Unit 6a Danum Retail Park, DN5 8LY Doncaster, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish great service. Pleasant, knowledgeable very friendly. Delivery was perfect. Well done to all staff. The mattress is superb. My back is much easier. Sleeping the best ever no mat... Ver mais

Avaliado com 5 de um total de 5 estrelas

Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... Ver mais

Avaliado com 5 de um total de 5 estrelas

The experience from start to was exceptional . The lady Sarah in the store in Doncaster to the two amazing men who delivered the mattress was fantastic.


Detalhes da empresa

  1. Loja de Camas
  2. Loja de Roupas de Cama
  3. Loja de Móveis para Quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contato

  • Unit 6a Danum Retail Park, DN5 8LY, Doncaster, Reino Unido

  • 01302 390379

4,8

Excelente

O TrustScore é 5 de um total de 5

338 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(338)

13.450 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Best customer service I've ever had

I have never liked when you go into an expensive shop and the staff constantly come to you and ask if you need help or hover it puts me off but at Dreams they made me feel welcome, relaxed and they wanted to help find what I needed and they did it's the best mattress I have ever had. The delivery men were amazing too and they wanted to take the mattress to my bedroom even though I didn't pay for them to do that and they didn't

16 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

The moment I stepped into Dreams in…

The moment I stepped into Dreams in Doncaster I was met by Sarah who was very informative in what I wanted in buying a bed. She was excellent in the way she presented each bed I looked at. The shop was well laid out and easy to see each bed at a glance. I now know why the name is called Dreams as the bed I bought is like lying on a fluffy cloud contented and drifting off to a wonderful and restful sleep.

14 de setembro de 2025
Avaliado com 2 de um total de 5 estrelas

THE DELIVERY DRIVERS ARRIVED IN THE…

THE DELIVERY DRIVERS ARRIVED IN THE ALLOCATED
2 HOUR PERIOD. A BIT OF LACK OF COMMUNICATION BETWEEN YOURSELF AND THE
DRIVERS, AS THEY THOUGHT THEY WERE JUST DROPPING OFF THE BED AND NOT REMOVING THE OLD BED FROM UPSTAIRS. THEY WERE RATHER CARELESS IN BRINGING IT DOWN STAIRS AS THEY SCRATCHED THE PAINT WORK AND 2 SMALL BITS OF DAMAGE TO THE PLASTER. NOT VERY PLEASED AS WE HAD NOT LONG SINCE IT WAS DECORATED.

28 de setembro de 2025
logotipo da Dreams - Doncaster

Resposta da Dreams - Doncaster

Good Morning

Thank you for your recent review.

I am sorry to hear of the issues you have encountered with your delivery

I have sent you an email to discuss this further with you. I look forward to hearing from you.

Kind Regards,

Nick

Avaliado com 5 de um total de 5 estrelas

A great visit..the staff were very helpful.

The staff we excellent and took the time to understand what we were looking for before showing us a range of suitable mattresses and beds. They were knowledgeable about the products and didn't pressurise us into making a purchase. A very enjoyable visit and we will certainly recommend this store to our friends and family

27 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good service from the staff.

The main thing I liked about this shop was the staff wasn't all over us like most shops are. They helped us know what mattrass we needed then let us go around the shop deciding for ourselves. When we needed them they were there, nice, friendly and approachable.
The shop itself had a good selection of beds/mattresses and we ended up purchasing one.

20 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

The lady in the shop called Sarah was…

The lady in the shop called Sarah was very helpful and knowledgeable. We got two free pillows and a mattress cover if we needed to send return the mattress after our ninety day trial.It took some getting used to as it felt harder than in the shop. Delivery was quick and the men were friendly and helpful.

5 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

New bed and mattress

Me and my partner were both greeted by Sarah on entry to the store and she walked us round the store showing us everything and tailoring it all to our needs instead of trying to push things onto us, she was really friendly and we had a laugh with her which always helps. Couldn't ask for a better experience 😀

23 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Visited Doncaster store today

Visited Doncaster store today, was looked after by Julie. Julie approached us on arrival, offered lots of advice and assistance, even offered us a drink. Then gave us time to look around and try different mattresses. Excellent customer service from start to finish very pleased with our purchase thank you

23 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dreams Doncaster

The staff were extremely helpful and very knowledgeable about the products. We did not feel rushed into making a decision, we were offered refreshments ,the staff acted in a polite and professional manner.

13 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

Arrived ok but put the wrong size legs…

Arrived ok but put the wrong size legs on the bed after I told them the size

13 de agosto de 2025
logotipo da Dreams - Doncaster

Resposta da Dreams - Doncaster

Good Afternoon Darran,

We do appreciate the time taken to leave us your review.

Thank you for taking the time to speak with me today, I am sorry to hear of the inconvenience caused. I have sent you an email with what we had discussed and if you do have any further questions please get back to me directly.

Kind Regards.
Faye

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