dresswe.com Avaliações 

156
O TrustScore é 1 de um total de 5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I purchased an order with dresswe.com on May 10th. I checked with them about the order on June 5th through their contract email. They claimed that my package had been delivered and that’s a lie! I c... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed an order on 2.17.14. Have never received an email confirmation nor status update of my order.Site says sub order created and awaiting delivery as of 3.5.14 but no additional information since... Ver mais

Avaliado com 1 de um total de 5 estrelas

Beware and think twice before ordering. Don't be a fool like I was, I ordered a lovely dress which I had seen on Facebook it took weeks to arrive and when it did the size was soo tiny for plus size bu... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have recived yesterday a dress which I was buying it for my Fiancee to be for our "Engagement Ceremony" Unfortunately we have received a VERY VERY LOW Quality dress although we paid a lot around... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

Dresswe is a professional company focus on customizing wedding & special occasion dresses. We have our own factories with professional tailors and workers which will make sure the quality before shipping. You can find the trendiest bridal fashion here. Dresswe Creates each of its design into a combination of culture and art in an open-minded manner, and show the world the unique charm and verve of modern women. With following the new trend of dress design at world level, dresswe's design is positioned to display women’s elegance and grace to the greatest extent.


Informações de contato

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Muito Ruim

O TrustScore é 1 de um total de 5

156 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Todas as avaliações

(156)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Irresponsive. Very slow at updating the order status.

I placed an order almost 2 weeks ago (order number: 132100). i have emailed them twice asking about the order status. there were absolutely no response. i put in a note when i placed the order that i would need the dress by Apr 24 for a very special event, but it seems like no one in the company has read it. there is not any number that you can contact. if you want to check on your order, or have any questions to ask, just send in an email, and wait. I personally do not think this is how a business should be run. we need to communicate. very not pleased.

15 de abril de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm Satisfied

I was so unsure after I ordered from this site. I was nervous because I read all the reviews and it discouraged me. So about a week later I emailed them because I wanted to make sure I was going to get my dress. I emailed them 3 times and I didnt get a response. I then emailed them a 4th time and this time i got an email back. I realize that they are busy and they get many orders so its hard to keep up with everything. You just have to try and keep in touch with them. I was always trying to keep in touch and I had two people check my order and sure enough it arrived here right on time and got here a day after shipping out. When I got the dress and opened it i fell in love. It was beautiful and I love it so much. They did very good. We need to keep in mind they have thousands of orders and it takes time.

10 de abril de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear Customer,

Thanks for your positive reviews for our products.and we are pleased to know that you were satisfied with our products.
We will try our best to improve our service and make everything perfect on your support.
If you have any other questions, please contact:reviews@dresswe.com or service@dresswe.com.


Have a nice day!
Dresswe.com

Avaliado com 1 de um total de 5 estrelas

Unresponsive and not pleased

I ordered a dress for my daughter on 3.30.14 and was told it would take 8-10 days for delivery. I paid $20 for Standard delivery figuring I would have enough time for her Sweet 16 Birthday party THIS SATURDAY 4.12.14. I have viewed my order daily and it states it HASN'T even been shipped yet. I have emailed this company 2 times with NO response. I now will probably have to SCRAMBLE to go find her a NEW dress locally. I am very displeased with this service (or lack of service).

If it makes any difference my Order # is 131373

10 de abril de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear friend:
I have checked the order for you. Your dress has been on making.
It needs 2-3 days for delivery. I will confirm the delivery time this afternoon and
Reply you again. Wait patiently please.
You may write to me here: service@dresswe.com or info@dresswe.com.
I will make sure that our service manager contacts you for details.
Thank you so much for your feedback.
Dresswe

Avaliado com 1 de um total de 5 estrelas

Lack of response infuriating

I wish I had checked out the company before placing order. Beautiful dresses but absolutely NO customer service. They have no problem taking my $240 that includes $30 I. Expedited shipping. Prom is this
Saturday April 12 and No dress for my senior. Extremely disappointed.
For what it's worth: Order NO.131217

8 de abril de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scared to death

My daughter placed her order for her dress on March 6th, and a month later have heard nothing. I've emailed them SEVERAL times, and have gotten no response. Her prom is in 2 weeks, and we're freaking out that when (if) the dress gets here, it won't fit and we'll be SOL. This isn't the kind of stress any 18 year old should be under, and I should've read more reviews before ordering her dress on dresswe.com. I am seriously regretting it now. If someone could get back to me, the order number is 128592

7 de abril de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They Suck at making their Customers Happy!!!!

I order a dress from this company and they said you have 30 days to return the item in its original packing. well I was unhappy with the dress it was too small. So I emailed over 5 times and didn't get a responded. So then I emailed them pictures which it takes them forever to email you back AGAIN and they told me that it was my fault and that they couldn't do anything to fix it so I had to rush and find a grown for the ball at the last minute. I will NEVER order from them again or recommended anyone to them....plus I paid extra for the dress to come early

5 de abril de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible and they steal!

I ordered a pair of shoes for my girlfriend's birthday about 2-3 weeks ago and I had payed for it to come within 2-5 days. Her birthday is THIS WEEK FRIDAY and I STILL have no shoes. I payed $120.90 for them to come but they have yet to arrive. I read reviews saying not to trust them but I decided to give them the benefit of the doubt. But now I change my mind.

5 de abril de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

i love it....

this dress is so well made and looks amazing on.....I love it....

3 de abril de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear Customer,

Thanks for your positive reviews for our products.and we are pleased to know that you like our products.
We will try our best to improve our service and make everything perfect on your support.
If you have any other questions, please contact:reviews@dresswe.com or service@dresswe.com.


Have a nice day!
Dresswe.com

Avaliado com 1 de um total de 5 estrelas

Bad customer services, horrible!

We have not been able to contact company for over a week, they took our payment, paid for expedited shipping and no dress yet. Regret making business with website. My daughter needs the prom dress NOW!!

1 de abril de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

HORRID

I ordered my shoes from dress we February 16, 2014. I did not receive my shoes until March 29, 2014. When I did finally get them, the look horrible. They looked nothing like the pictured ones online. They were yellow and white lace, hastily put together, and a size to big. I had waites over a month for these shoes, I did not want them to fix it, i wanted my money back. I emailed them expectinf them to give me a refund and I would ship my shoes back, but no. They told me to send pictures because they didn't believe me. What company does that? I am so beyond mad. I have never had such horrible customer service from any store. I will never order from this company again. I also suggest you not order from them either. What they send you will look nothing like it's supposed too. It will be crap and they'll just tell you o well. I didn't even think they considered one star

1 de abril de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

no customer service, no reply, money gone

ordered some shoes there, tried to cancel the order. money was taken, never received the shoes (> 1 months). Very poor service.

Update: The order ID is 127494. As said before – I tried to cancel the order ca. 1 day after submitting it and have never again heard from you. Please have a look into the case. If possible, I would still like to cancel the order. Thanks!

UPDATE: Despite the copy-and-paste answer below, STILL no answer after a week. Stay away from these scammers!

30 de março de 2014
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I did not receive my dress yet

I order a dress and a pair of shoes on dresswe on March 13. I have gotten the shoes, but have yet to receive my dress. I have a graduation party in a few days and am not sure what I will wear now. Also, I have sent an email and used the number provided, but no response given yet.

29 de março de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Hi dear friend,

Could you please give me your order number?I could check that for you and solve your problem as soon as possible.

Thank you so much for your feedback.
Dresswe team

Avaliado com 3 de um total de 5 estrelas

No shoes still

I ordered my wedding shoes and have still not received notice of shipment. My wedding is almost here and I have no shoes. I've sent emails and tried that phone number they provide but still nothing.

28 de março de 2014
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

i got

i got the dress yesterday,it's beautifull i love it ,but the delivery not fast

26 de março de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

unbelievable

I placed an order on 03.12.14. Have never received an email confirmation nor status update of my order. Site says "03-12-2014 19:54:00 The order has been confirmed, and submitted to our factory to prepare the item for you. " I´m very disappointed and this was definitely my last order there. I wrote 2 E-Mails, no answer. No service.
My order number is 129380.

25 de março de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

perfect customer service

I wanted a black classy dress to wear to my prom and I really had a hard time getting one that I liked. A friend of mine told me about dresswe.com and I decided to browse their site look for a prom dress. This short, black yet elegant dress caught my attention and I decided to go ahead and make my order.

I was excited that I had got my prom dress but after reading the reviews about dresswe.com, I really got scared and decided to contact them immediately. A very polite person who assured me that my order had been received and my dress was in the factory received my call. I continued to contact them frequently through email that they responded to me immediately. I only received my dress yesterday and what can I say; it is exactly how I wanted it to be. Thank you dresswe.com for your good customer service I will most definitely be making another order

25 de março de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb customer service!

I needed a party dress. Browsing through dresswe.com caught my attention because of its wide selection and it indicated that it should only take1-2 weeks for the delivery. Fortunately, I saw a dress that fits me. I was very eager to see my dress because it looks really beautiful on the picture. A week after I placed my order, I made a follow up by calling DressWe. The representative was very polite and friendly. He informed me that my order was already shipped. Some people say that the phone number isn’t real, but I was able to contact them in just one call. Maybe they have to recheck the number they dial. My overall experience with their customer service was excellent. 5 days after that call, I received the package. The dress looks elegant! I was very happy. I am definitely going to order more from them in the near future.

22 de março de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear Customer,

Thanks for your positive reviews for our products.and we are pleased to know that you were very satisfied with our service.
We will try our best to improve our service and make everything perfect on your support.
If you have any other questions, please contact:reviews@dresswe.com or service@dresswe.com.


Have a nice day!
Dresswe.com

Avaliado com 4 de um total de 5 estrelas

The Best Customer Care Response

I bought a party dress some few weeks ago through dresswe.com and I got it delivered to me last week. Though I had experienced some delays in delivery, I emailed them and they responded very fast, confirmed my order number and I had the dress shipped. I didn’t see the email in my inbox but on checking in the spam folder I found the email confirming the order was already being processed and the shipping process was on progress. I am glad that the team responded in time and did make the shipment. I was amazed after confirming the very purple dress I ordered for was just what they delivered. The dress was very beautiful, arrived on time and was nothing bigger than my size. It’s just what I ordered for. Special thanks to dressw.com because their customer service is just excellent and would like to shop through the site again. It’s undoubtedly the best platform through which can shop for any wedding dress, party dress or any accessories.

20 de março de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor coustermer service

I order my prom dress from this website on February 22 and my prom is on March 29th which is in like a week!!!! And I have yet to receive my prom dress! We email this website more then 3 times and no reply. I looked at were my dress could be at and they just sent it out on March 18th!!!!! I'm very nervousness that it won't get here on time!! And I don't have enough to offerd another dress!!!!

20 de março de 2014
Avaliação não solicitada

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