dresswe.com Avaliações 

156
O TrustScore é 1 de um total de 5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I purchased an order with dresswe.com on May 10th. I checked with them about the order on June 5th through their contract email. They claimed that my package had been delivered and that’s a lie! I c... Ver mais

Avaliado com 1 de um total de 5 estrelas

I placed an order on 2.17.14. Have never received an email confirmation nor status update of my order.Site says sub order created and awaiting delivery as of 3.5.14 but no additional information since... Ver mais

Avaliado com 1 de um total de 5 estrelas

Beware and think twice before ordering. Don't be a fool like I was, I ordered a lovely dress which I had seen on Facebook it took weeks to arrive and when it did the size was soo tiny for plus size bu... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have recived yesterday a dress which I was buying it for my Fiancee to be for our "Engagement Ceremony" Unfortunately we have received a VERY VERY LOW Quality dress although we paid a lot around... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

Dresswe is a professional company focus on customizing wedding & special occasion dresses. We have our own factories with professional tailors and workers which will make sure the quality before shipping. You can find the trendiest bridal fashion here. Dresswe Creates each of its design into a combination of culture and art in an open-minded manner, and show the world the unique charm and verve of modern women. With following the new trend of dress design at world level, dresswe's design is positioned to display women’s elegance and grace to the greatest extent.


Informações de contato

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Muito Ruim

O TrustScore é 1 de um total de 5

156 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Todas as avaliações

(156)

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Avaliado com 1 de um total de 5 estrelas

I'm frustrated with this site!

My order tracker hasn't been updated since the DAY that I ordered the dress. I'm extremely upset over this fact and I want to speak to someone ASAP. I want my dress to arrive sometime soon, like the estimated delivery says it'll arrive. My order number is 127112.

20 de março de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Well Worth the Wait

my order number is 128279

I ordered my first dress online and I chose this site because I had read the reviews about how good the quality was compared to how cheap the dresses were. Obviously at first I was nervous and anxious that either my dress wouldn't be as good quality or if it would come in at all. I ordered it March 4th, 2014 after 3 weeks of waiting I had sent a couple messages with pretty quick replies. Finally, On April 2nd 2014 I received my dress It seems like a long time but when I looked at it I understood why it took as long as it did. the quality was amazing and The color was fantastic very vibrant and bright, it also came with a bra on the inside that fits so well, my only complaint was that for the preset sizes the length is too long for me...but I am so excited for my senior prom and I recommend this site to anyone....And for those who haven't ordered before please just be patient because it will be worth it.

19 de março de 2014
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

DressWe Review

Excited making my online purchase, I couldn't wait until it arrived at my house. Surprisingly, it didn't take long to arrive at all; being that it was coming from Asia. About 10 - 12 days which is a decent amount of time. However, I will say, I went online to read to the reviews after my product didn't show up after 7 days and got a little nervous. I was wondering if I made a mistake from ordering from DressWE. I read stories about horrible customer service and how it almost took 3 weeks for someone to get their order. So, I contacted DressWE via e-mail but no response. Anyway, after both of my packages came (separately) I was happy with my purchase. I would have given DressWE 5 stars if they responded to my e-mail but I think it's a system error on their end. I hope this review helps you as I am a happy customer of DressWE now. Just keep in mind, you're ordering from overseas so it may take longer than 7 days for your package to arrive. But whatever you order, I hope you are happy with your purchase as I was with mine.

18 de março de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible costumer service

I emailed them 3 times and the number i called isn't even a real number. I ordered my dress February 27 and still no word on the whereabouts of the dress.

18 de março de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Hi,
could you please let me know your order number?Only with that our customer service could solve your problem.
And about our phone number which is in HongKong.So it might looks fake.We are online waiting for your news.

Thank you for your feedback.
Dresswe

Avaliado com 1 de um total de 5 estrelas

Worst Customer Service EVER

I placed an order on 2.17.14. Have never received an email confirmation nor status update of my order.Site says sub order created and awaiting delivery as of 3.5.14 but no additional information since then. I've sent several emails and no response. This is very poor customer serivce and I will never utilize this site again. One star because I had to choose one to make this post. But frankly I don't think they are worth any stars.

18 de março de 2014
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Still do not know if trust

I placed an order on 22 February and still nothing is when it will be sent to Miami. Write a few times to ask if everything was ok and did not answer me. I'm nervous because I do not know if the dress will arrive someday.
My order is nº 127317.
I would like to know please if everything is ok, and when it will be sent to Miami my order.
thanks

17 de março de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Hi friend,

Could u please let me know your order number?We are handling our customers' email everyday,it is no reason to miss your email.And please make sure you emailed to the right address.
Email: service@dresswe.com
Telephone: 00852 31159331

Thank you so much for your feedback!
Dresswe

Avaliado com 1 de um total de 5 estrelas

No customer service

I ordered a pair of shoes for my niece and accidentially mixed up the shipping and billing address. I've emailed dresswe immeditately to change it, corrected it on my profile page, and asked them via email repeatedly to confirm that they have the correct information. No response! According to the website the order has not been shipped. I'm very disappointed that no one is getting back to me to let me know what the status is!

13 de março de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Hi dear friend,

As you know we are in China,and we have many emails to handle.But we will reply you within 3 days to the email you signed in.
Please be sure to check your spam folder if you don't see it in your mailbox.

And could you please let me know your order number,and I will check it for you,if the items you ordered haven't shipped out.It is possible to change the address. That's what we should do for you.

Thank you for your suggestion.
Wait for your order number.
And if you received the email could you please change the reviews we will thank you about that!
:)


Dresswe

Avaliado com 1 de um total de 5 estrelas

Bad customer service

Still waiting for a response to my emails. I ordered dress February 11, and have gotten no response as to the status of my order. I even tried calling long distance in the hopes of speaking with someone, but it says it is a non-working number! I feel very disappointed.

12 de março de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear friend,

could you please tell me your order number? And let me know the number you were calling? I will check that for you.

Thank you so much for your understanding.
Dresswe

Avaliado com 1 de um total de 5 estrelas

Dont waste your money !!!!

I have recived yesterday a dress which I was buying it for my Fiancee to be for our "Engagement Ceremony"
Unfortunately we have received a VERY VERY LOW Quality dress although we paid a lot around 450 euro including shipment and duty taxes. Actually it was very disappointing for us to have such a Quality after we have trusted what they have written on their website. And we tried to contact them but they dont reply. Dont waste your Money!!!

10 de março de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Hi dear friend,

So sorry for your unhappy.
Could you please let me know how your dress with low quality,we are happy to help you solve that.
And also could you please send me your email address and order number so that I could find your order status and let our service manager contact you to solve the problem.
For 450 euro,that might be some misunderstood between us,coz we only do USD payment.And if your order is over $128 we are free shipping to you.

Please be sure to check your spam folder if you don't see our reply in your mailbox.
Thank you so much,
Dresswe

Avaliado com 1 de um total de 5 estrelas

My order still hasn't shipped!!!

I ordered my mom's dress for my wedding on Feb. 8th. It has surpassed the 13-17 processing period and my dress still has not shipped out!!! I've tried contacting them twice and no one has responded to my emails as to when the dress will ship! Its coming from overseas so I know it'll take awhile even with expedite shipping and it needs to be here asap in case alterations need to be done. I am so pissed. So know we'll have to go on a hunt for another dress before my wedding at the end of the month!!! I would never shop here ever again and I suggest you spare yourself the headache!! I really hate companies with piss poor customer service!

6 de março de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Hi dear friend,

I am wondering have you received your mom's dress now?
We do have a few days tailor time,but if the dress is shipped to United State,the item would be arrived within 2 days after we ship it.

And if that is possible,could you please offer me your order number,and our customer service will contact you as soon as possible.(To the email which you sign on our website)
Please be sure to check your spam folder if you don't see it in your mailbox.

I am so sorry for the inconvenience you have had.
Wait for your order number.
Dresswe

Avaliado com 5 de um total de 5 estrelas

My prom dress was simply....................beautiful

I was simply fretting when my prom nite came as I simply did not have anything to wear! After all, I wanted it to be beautiful but did not have much to spend. This is when I decided to try out dresswe.com.

The dresses were beautiful but then I was concerned about the price. But I was pleasantly surprised when I checked out the price tag as I realized that I could avail of $10 discount coupon on that price. I placed the order immediately.

Now my concern was regarding the delivery of the package. In case it came late, all my efforts would have been in vain. To add to my happiness, the packet arrived as per the scheduled time and it was exactly what I had ordered. Thus I had ample time to try out my outfit. The dress was of good quality just as mentioned on the site. The dress made my prom nite perfect!

24 de fevereiro de 2014
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear Customer,

Thanks for your positive reviews for our products.and we are pleased to know that you like our products.
We will try our best to improve our service and make everything perfect on your support.
If you have any other questions, please contact:reviews@dresswe.com or service@dresswe.com.


Have a nice day!
Dresswe.com

Avaliado com 1 de um total de 5 estrelas

Buyers beware! do not waste your time or money

I orederd my wedding gown here 2 weeks ago and i emailed them about it a couple of days ago and just got a response stating its out of stock ( it does not show this online) and to order something else and they will not give me a full refund even though this is no fault of my own they will only refund shipping costs! So beware if you are spendind alot of money here DO NOT DO IT unless you have mutiple choices or money to waste go somewhere else!!!

18 de fevereiro de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

worst service online

I placed an order on 3rd november 2013, the order was composed by:

- a jacket: received about 2 weeks after the order, it's beautiful, same as the photo
- a coat: received 1 month after the order, but the item is completely different than the photo. It shoud be a coat but is made in PLASTIC and it doesn't have a recognizable shape. Nobody can wear that!
- a cardigan: today, 23rd dicember 2013, I still haven't received it, Tracking the packet tells me that I should have received it on 3rd dicember, but I haven't received anything

Lots of emails to the supporto service, they continue to tell me to wait for the cardigan to arrive, they also ignore my requests about the coat.
I asked for a refund and they still ignore me.
I warn everyone is reading this post NOT to buy on this site: poor quality, poor service, waiste of money.

23 de dezembro de 2013
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

My wedding dress delivered

It was on November when I bought a wedding dress from the site. A bride's dress for instance. My wedding was on December 3... A friend had directed me to the site claiming they were fast and responsive. To my amazement I got to prove that when the site made and shipped a gorgeous design in as little as 12 days. It came before December. This site saved my time and money because I had started looking at the designs in a local boutique here.

12 de dezembro de 2013
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb Customer Service.

Online shopping can be rather daunting, and selecting a store a nightmare. When a friend recommended dresswe.com as a good choice to get a gown for my sister on her wedding, I was at first apprehensive. I asked her several questions and thinking she could not convince me, she suggested I contact the company itself.

I continued my questioning and was pleased to have all my queries answered, especially about shipping abroad. Anyway, we worked out all the details online and I was finally sure I could make my order. The gown was delivered in time, exactly as I had expected it to be. I must say the winning factor was the professionalism of the customer rep I interacted with. Overall, I am pleased with the site, and would gladly send over my friends.

22 de outubro de 2013
Avaliação não solicitada
logotipo da dresswe.com

Resposta da dresswe.com

Dear Customer,

Thanks for your positive reviews for our products.and we are pleased to know that you like our service.
We will try our best to improve our quality and make everything perfect on your support.
If you have any other questions, please contact:reviews@dresswe.com or service@dresswe.com.


Have a nice day!
Dresswe.com

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