Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very professional and polite customer services. Quick and easy to order with both great prices and fast posting. To be brutally honest. £25 for brand new keys when sellers in eBay are asking for... Ver mais

Avaliado com 5 de um total de 5 estrelas

This was exactly what we were looking for in a scooter. We’d done our homework and the company had told us the price before their representative arrived. From the photos in the paper we were not ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Quick response to my request for a brochure, followed by quick response to a home demonstration. Brian was polite and friendly. As I previously had a scooter that was very heavy and had to be taken to... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

After just very carefully watching your TV advert, again. I'm just wondering why your advertising is NOT aiming your product at black people. I look at it and feel that it is either unconscious bias,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamentos para mobilidade

Informação fornecida por fontes externas variadas

Award Wining eFOLDi lightweight electric folding mobility scooter. Buy Online.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

176 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Cliff demonstrated the efoldi compass

Cliff demonstrated the efoldi compass. He was very thorough and friendly. All questions answered to satisfaction.

8 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your kind feedback! We’re delighted to hear that Cliff provided a thorough and friendly demonstration of the eFOLDi Compass. It’s great to know that all your questions were answered to your satisfaction.
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

We had a great experience with cliff…

We had a great experience with cliff very helpful we have had a lot of problems finding the right scooter for my husband who is 90 but at last the efoldi compass fits the bill so easy to fit in the car and easy to fold thanks again Cliff

8 de abril de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind words! We’re really glad Cliff was able to help you find the right scooter, and it’s great to hear the eFoldi Compass is working so well for your husband. We truly appreciate your feedback!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Efoldi is Rolls Royce in scooters…

Cliff came out to do a demonstration within days of my call. He was so thorough and ensured i could manage to operate the efoldi before i was allowed to purchase a new product. I have previously had an efoldi and had decided this was the scooter for me, its easy to operate , get on and off without any issues and gives me great relief from being in my electric wheelchair. This product has really changed my life, i can get out and go off road with my 5 year old medical assistance dog Poppy. Its easy to fold up and comes with full lights, hazards, indicators. My new efoldi navigator comes tomorrow and i cant wait to get out with Poppy on our adventures. My purchase was so straight forward and already i have had a call from efoldi customer services which is so important to me . Efoldi service annually which will be good i know if i do have any problems there is someone on the other end of the line. I cant believe the battery comes with a 7 year guarantee and my past experience confirms it really does hold the charge. I top my battery up each time i go out on it as Poppy and i do about 8-10 miles a day and the level barely moves so it will easily do 14 miles on a full charge. Efoldi in my opinion are the Rolls Royce of scooters and really hold their value. Thank you Cliff for such a seamless purchase you are a credit to Efoldi there was no pressure at all Cliff had to be sure that this was the right purchase for me.

23 de março de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your lovely review!

We’re thrilled to hear how helpful Cliff was and that you felt confident and supported throughout, he’ll be delighted with your kind words. It’s wonderful to know your eFOLDi has made such a positive difference, especially getting out on adventures with Poppy 🐾

We can’t wait for you to enjoy your new eFOLDi Navigator! If you’re happy to share your journeys, we’d love to see them in our Facebook group, eFOLDi World.

Thanks again for your support!
eFOLDi

Avaliado com 5 de um total de 5 estrelas

The eFOLDI Compass is the lightest…

The eFOLDI Compass is the lightest mobility scooter that i have found. I was able to load it into my car boot, unlike other scooter i have tried. It was just the right size to fit into the boot of my small car.
Cliff, the agent was very good, taking me through the controls

19 de março de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind review! We're delighted to hear that the eFOLDi Compass has been a perfect fit for your needs and that you found it easy to load into your car, especially with a smaller boot, we know how important that is.

It’s also great to hear your positive feedback about Cliff.

Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

The new efoldi compass excellent!

The rep Cliff was very helpful about the scooters I requested an efoldi lite and he asked if I would like to see the new compass. I did see both and was pleased I had because I preferred the compass. It was easy to use and fold and very light to pick up it maneuvers easily and comfortable to sit on. Very happy with it.

6 de março de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

We’re delighted to hear that Cliff was able to help you explore both the eFOLDi Lite and the Compass scooter. It’s great that you had the chance to see them side by side and found the Compass to be the perfect fit for you. Enjoy your new Compass scooter, and thank you for your kind feedback!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Efoldi compass demo

Company responded quickly to enquiry and arranged home visit by Cliff who demonstrated the product politely and efficiently. We were able to try it thoroughly in all situations to make sure it met our needs. It did so we placed an order and delivery was offered in a couple of days.

2 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

eFOLDi Customer Care

eFOLDi dealt with a problem with my husband's eFOLDi
Light efficiently and with real Customer CARE

12 de janeiro de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your kind words! We’re delighted to hear that your husband’s eFOLDi Lite issue was resolved efficiently and that our team could provide the level of care you deserve. We truly appreciate your feedback and are always here if you need us again.
Kind regards,
eFOLDi

Avaliado com 1 de um total de 5 estrelas

Cheap components, rip off price

Cheap components, high price.

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Our products are designed with safety, durability, and independence in mind, which is reflected in their pricing, and many customers find them to be a valuable long-term investment.

As mentioned previously, we have been unable to locate any record of a purchase or enquiry under your details. We would genuinely like the opportunity to assist, so please feel free to contact us directly. Without further information.
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Excellent Demo

Sales man Cliff, was extremely knowledgeable and helpful. Not pushy in the slightest.
Unfortunately Explorer not suitable for me as I found distance between foot plate and handlebars too short. Apart from this it handled bumps and rougher terrain really well. Sprung seat excellent.
A really good all round transportable scooter, would highly recommend demo from him.

22 de janeiro de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your review and for sharing your experience.

We’re glad to hear Cliff was knowledgeable, helpful, and not pushy, we’ll pass on your kind feedback to him. While we’re sorry the Explorer wasn’t quite the right fit for you, we appreciate your honest comments and are pleased you found it handled rough terrain well and found the sprung seat excellent. Thanks again for the recommendation.
Kind regards,
eFOLDi

Avaliado com 3 de um total de 5 estrelas

I had an efoldie for travelling

I had an efoldie for the travelling to and from hospital on buses as i was under 3 different hospitals, i can take it on a bus train And tram.
But after 6mths the atilla arm kept coming loosei went shopping about 8 weeks ago and the atilla arm came loose i hit the kerb wrong and broke my hummas! They are great for travel but not for xshopping as i had a small bag on the back ansbit tipped the scooter over with me on it!
I took. It out for the first time friday but unfortunately it kept stopping and when i set off again it free wheeled i came down the hill at 20 to 30 miles an hour so ifvitscstood and got damp it will afect the breaks! I was frightened but two young girls ran and stpped it and brought. Itto a halt! The shop says this cannot happen but i can assure you it did as it happen just aftwrwards a d it nearly rmðed up in the bushes!

16 de janeiro de 2026
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

We’re very sorry to read about your experience, and most importantly, to hear about your experience.

Safety is our absolute priority, and what you’ve described is not behaviour consistent with how the scooter is designed to operate. Our models include multiple safety systems to prevent free-wheeling when in drive mode, and they are not capable of travelling at the speeds mentioned.

We would very much like to investigate this properly and support you. It’s important we understand exactly what happened, including the condition of the scooter, any recent servicing or adjustments, and the circumstances on the day.

Please could you contact our customer support team directly at hello@efoldi.com or call us on: 0203 143 5168 with your scooter’s serial number and details of the incident? We will prioritise reviewing this with our technical team and the supplying retailer.

Wishing you a smooth recovery,
The eFOLDi Team

Avaliado com 1 de um total de 5 estrelas

It's too late I had to go elsewhere to…

It's too late I had to go elsewhere to purchase a mobility scooter.
After sending several emails and several phone calls that nobody answered so I left messages to call me back and that never happened. Terrible service and lost a sale.

17 de outubro de 2025
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

We’re very sorry to hear about your experience and apologise for the frustration this has caused. We would like to clarify that eFOLDi UK is based in the United Kingdom, and as you are located in Australia, your enquiries would have been handled by our Australian distributor rather than eFOLDi UK directly.

That said, we’re genuinely sorry that you did not receive the response you were expecting from the local distributor. This is certainly not the experience we want for any customer.

Thank you for bringing this to our attention. Your feedback is important, and we will be sharing it with our Australian distributor to help improve their service going forward.

Avaliado com 3 de um total de 5 estrelas

Innovative folding design, yet pricey and less comfortable.

Folding design earns praise, but spare parts are expensive and seating cramped.

2 de dezembro de 2025
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your feedback. We’re pleased to hear that you appreciate the folding design. We also acknowledge your comments regarding the cost of spare parts and the seating feeling somewhat cramped. Your observations are valued and will be taken into consideration as we continue to review both our pricing and product design. Should you wish to discuss your experience further, please feel free to get in touch via email hello@efoldi.com
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

The gentleman that showed me the…

The gentleman that showed me the Compass was very informative, so easy to collapse, very lightweight. The downside was that the backrest did not come down enough so it felt as though something was digging into you, it needed to be a lot wider, the seat was padded but needed more depth to it. A basket would be nice too.

13 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So efficient soon after contacting…

So efficient soon after contacting Efoldi I had a call from Cliff who said he had vacancy on my preferred day and gave me a time of 0930 he arrived 10mins early which is so good as most other companies are usually late. Cliff gave me a demo of the Compass model in house and then followed that up with the exam outside on footpath which I consider this was very confidence building for me.
Cliff gave me many helpful tips and answered all my queries with clarity.
The paperwork was very straight forward and quick to complete.
I feel Efoldi have a very honest representative in Cliff.

24 de outubro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Efoldi mobility scooter looks ugly

It looks ugly seat is not plumb after 10 mins my backside was sore especially going over rough ground. The person looks too big for it. What if your a bigger person or has wider hips and thighs the sides dig in to your legs if your in it for a certain amount of time that's not good for pressure juries. The price is too expensive for what it is there are very similar ones now for 1/3 of the price available online starting for as little as £799 not £2000+ like the efoldi plus you got to pay for a cushion it should come with every scooter as standard and the advert is so patronising. 8 miles is not very far if you think about it either if your going out for the day.

8 de outubro de 2025
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for taking the time to share your feedback, we genuinely appreciate you letting us know about your experience. We’re truly sorry to hear that the comfort and fit of the scooter didn’t meet your expectations.

Our scooters are designed with portability and ease of use in mind, but we understand that comfort is equally important, especially for longer journeys or customers with different body types.

We’d love the opportunity to discuss your experience further and see what we can do to make this right for you. Please feel free to contact our customer care team at hello@efoldi.com or 02031 143 5168, and we’ll do our best to help.

Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Very impressive

Cliff was very knowledgeable and helpful.
We were very impressed by eFOLDi and have made a purchase!
My dad has been unable to get out and about, this is life changing for him
He can’t wait to get started

10 de outubro de 2025
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind words! We’re thrilled to hear how impressed you were with eFOLDi and that Cliff was able to help. We can’t wait for him to enjoy his new independence and get out and about again!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

eFoldi Explorer

Craig was extremely helpful and knowledgeable about eFoldi. So much so, that we immediately felt the Explorer was the right product for us. And so it has proved; our holiday was transformed with the Explorer exceeding our expectations, enabling us to enjoy hours of walking long distance paths and even some quite rough and steep terrain. The Explorer quite honestly made our holiday and we hope will continue to do so for future day trips and holidays. Thank you Craig.

1 de setembro de 2025
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your lovely review! We’re so pleased Craig was able to help you find the right eFOLDi. It’s great to hear it exceeded your expectations and made such a difference to your holiday. Wishing you many more enjoyable adventures ahead!
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Excellent representative and who gave a…

Excellent representative and who gave a good home demonstration.
Everything explained clearly and made sure I could drive it correctly etc
Also explained the info on warranties and on how to lift it

30 de setembro de 2025
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you so much for your kind feedback! We’re delighted to hear that our representative provided a clear and thorough home demonstration, ensuring you felt confident and well informed.
Kind regards,
eFOLDi

Avaliado com 5 de um total de 5 estrelas

Excellent service from initial phone…

Excellent service from initial phone call. The rep was really friendly, brought three types of scooter for me to try at home and was not pushy in the slightest. The scooter arrived on the day planned and so far is exceeding my expectations of its capabilities.

29 de setembro de 2025
Avaliação não solicitada
logotipo da eFOLDi

Resposta da eFOLDi

Thank you for your kind feedback! We’re so pleased you felt supported throughout the process and that your scooter is already exceeding expectations. We’re always here if you need any further help.
Kind regards,
eFOLDi

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais