THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Ver mais
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THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Ver mais
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Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... Ver mais
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Spoke to the nicest person technical guy and was the most helpful told me what he thought was wrong and how best to save money couldnt be more helpful.
A empresa respondeu
2nd time calling the tech support line, both times it’s been great to have expert knowledge on the end of the phone. Helped successfully diagnose the issue quickly with direct easy steps to follow.... Ver mais
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Escrito pela empresa
The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.
Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.
We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.
Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:
Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories
Third Road Blantyre Industrial Estate, G72 0UP, Glasgow, Reino Unido
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John was an absolute legend helped us sort our problems out. All working now

Resposta da The Electric Heating Company Ltd
I had to call the technical department due to a minor error where I spoke with John the technician. He was extremely helpful and assisted through each stage of my issue. Extremely happy with the after care and made the whole process go so easy! Thanks again!!

Resposta da The Electric Heating Company Ltd
Great products great app and excellent customer service!!!

Resposta da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd
I spoke with John Webb in the technical department and he was extremely helpful and knowledgeable in discussing my required needs for a new boiler system.

Resposta da The Electric Heating Company Ltd
We recently replaced our central heating with a set of electric radiators. Delivery was very quick and the customer service experience has been amazing, with two issues being resolved the next day (including pick-up and replacement of a faulty unit). The new system works really well and the build quality on everything seems excellent.

Resposta da The Electric Heating Company Ltd
Prices were clearly laid out and good value, the radiator I received was really nice looking and easy to install. There were no hard sales tactics.

Resposta da The Electric Heating Company Ltd
I found everyone helpful and the information supplied was great and informative with great delivery on the parts ordered ensuring it was with me the next day

Resposta da The Electric Heating Company Ltd
Service was really first class as support on the phone was clear and concise

Resposta da The Electric Heating Company Ltd
This company report my Gotham Knights live for copyright on YouTube and it’s not theirs

Resposta da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd
A fella in technical called Dave is super helpful and very knowledgeable. A great company to do business with.

Resposta da The Electric Heating Company Ltd
UPDATED - thanks for sorting the issue. We got there in the end! It was nice to be able to speak with someone on the phone who was helpful.
Called to check a part was in stock before placing my order. The customer service guy confirmed it was in stock and would be sent out to me straight away.
I placed the order, but a week later nothing has arrived.
I called to follow up….Part not in stock. No notification to advise and was told it’ll be here possibly by the end of next week.

Resposta da The Electric Heating Company Ltd

Resposta da The Electric Heating Company Ltd
Quick delivery and easy to install heater that works well for our small utility room. I did have to contact Tech Support as the procedure to set the clock is confusing. They were very helpful and it took literally a few seconds to set the clock. There has been a recent software update but, the enclosed instruction book does not reflect that update. It's not clear whether you are setting a programme or the clock. You also need to remember not to turn the unit off at the wall as the set time will be lost. All quickly sorted out though by very helpful Tech Support.

Resposta da The Electric Heating Company Ltd
Excellent product. First class pre and after sales support - thank you John.

Resposta da The Electric Heating Company Ltd
ordering and technical help easy, technical help reassuring when fitting spare! Heaters already lasted a long time with spare part will last longer.

Resposta da The Electric Heating Company Ltd
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