Electric Combi Boilers Company Avaliações 

287
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic service! Booking the appointment and making the payment was very easy. The engineer arrived on time and made sure everything was working properly before leaving. This is the second time I've... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have called an engineer twice now and both times the service has been fantastic. After spending £100s on 2 other companies who failed to fix my boiler, I called ECBC as they are the experts... Ver mais

Avaliado com 1 de um total de 5 estrelas

BEWARE AND SEE THEIR RESPONSE. Will only communicate via WhatsApp, ive been waiting for a call since 4th August, keep sending messages and they have now stopped responding. The filter is not worki... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Jaz was an absolute Legend. He was super friendly and helpful, got my boiler fixed quick and gave me extra tips for managing heating in the house! Great service

Detalhes da empresa

  1. Fabricante
  2. Serviço de atendimento de Eletrodomésticos
  3. Fabricante de Caldeiras
  4. Fornecedor de Caldeiras

Escrito pela empresa

Based in Windsor, Berkshire, Electric Combi Boilers Company supplies electric combi and electric system boilers across the UK. See live systems at our showroom & training centre, book installer sessions, or speak to our UK-based Technical & Service Team. Prefer to shop online? Order 24/7 with nationwide delivery or buy direct from our Head Office. Our ranges: ELEKTRA SMART and GUIVAL SMALL are European-built for British properties and supported with extended warranties (ELEKTRA up to 10 years, GUIVAL up to 5 years, subject to registration and biennial service by ECBC or an authorised engineer). We also provide configuration support by phone or video to help installers and end users get set up smoothly. See real customer stories, install photos and how-to content on Instagram, Facebook and LinkedIn. Many reviewers highlight clear advice, straightforward installs and responsive aftercare, exactly what you want from an electric boiler specialist. Call 0208 998 2024 for guidance, or drop into our Windsor showroom & training centre.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

287 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(287)

28 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic communication by phone to…

Fantastic communication by phone to confirm it was what I wanted and delivery date, it arrived early. Good service.
Plus I have read reviews on how expensive it is to run this unit????
Let me assure you that I had an old conventional electric heating/hot water system that cost me £95.00 a week during the winter and was still cold.
This is so much more efficient in output and running cost plus I now have a free cupboard where the tank used to be.
Happy days and buy with confidence.

13 de julho de 2021
Avaliado com 5 de um total de 5 estrelas

I wish we had come direct to Electric Combi Boilers in the first place

Raj has come out to us twice now, once on a warrantee call and once to put in a thermostat and filter. We had no idea that the filter was necessary as the original installer was probably hoping for some repeat custom...

I wish we had come direct to Electric Combi Boilers in the first place. Raj was excellent. he worked quickly, but was happy to have a chat at the same time. He has given us some great advice and sorted out all the issues we had.

Top drawer, highly recommended.

22 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service offered by this company

Great service offered by this company. Last year they called out to service my electric boiler. They undertook the work professionally and provided complete and extensive service that required parts. Today they called out again to check out some technical issues. The engineer again was excellent in explaining the problems and how they can be solved. I would recommend this company to anyone expecting, great service, price transparency and excellent customer service back up when you need it. 10/10.

10 de junho de 2021
Avaliação não solicitada
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Wayne,

Thank you for your great review and feedback. If you have any further questions or queries please don't hesitate to contact us.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Had a boiler service today by Raj

Had a boiler service today by Raj, very pleasant and knowledgeable man. Completely trustworthy

9 de junho de 2021
Avaliação não solicitada
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear David,

We really appreciate your positive review, thank you. If you have any questions or queries please don't hesitate to contact us.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Had a problem no one could sort out…

Had a problem no one could sort out with my electric combi boiler, BUT, when RAJ, the service engineer came out he was a very experienced technician and found the fault, he fixed it and everyone was happy, from start to finish very efficient company indeed, many many thanks, highly recommended

9 de junho de 2021
Avaliação não solicitada
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Andrew,

Thank you for your review and positive feedback! If you have any further questions or queries please don't hesitate to ask.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Really exceptional service

Really exceptional service. Honestly I never write reviews but had to here. Izzy is one of the nicest most helpful people in the phone and just when I thought it can’t get any better Raj was easily the nicest most professional plumber. Couldn’t be more impressed.

4 de junho de 2021
Avaliação não solicitada
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Hugo,

Thank you for your positive review. We really do appreciate it! If you have any further questions or queries please don't hesitate to ask.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

We were very pleased with the ordering…

We were very pleased with the ordering and delivery of the boiler, only had it installed today and so far so good.

26 de maio de 2021
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Resposta da Electric Combi Boilers Company

Hi,

Thank you for your review and positive feedback, we really appreciate it. We are glad you are enjoying your boiler. If you have any questions or queries please don't hesitate to contact us.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Finally a company that could help!

I had multiple engineers visit to try and fix my boiler issues without any luck. The engineer from this company found 3 problems within 10 minutes. He was clearly very knowledgeable and carried out the necessary repairs straight away. Raj was also a really nice guy, polite and professional. He was a credit to the company and I can say my overall impression of the company is very positive.

21 de maio de 2021
Avaliação não solicitada
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Paul,

Thank you for your review and positive feedback, we really appreciate it. We will pass on your comments to our engineer Raj! If you have any questions or queries please don't hesitate to contact us.

Kind regards,
Electric Combi Boilers Company

Avaliado com 3 de um total de 5 estrelas

Need improvements

Need improvements. I had to call many times for the delivery. I would advise the company to send follow up emails detailing the next steps take place and most importantly when delivery will take place.
The improvements here will provide better efficiencies and provide more confidence to customers and increase profit in the long term for the company.

13 de maio de 2021
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Rawat,

Thank you for your feedback. We have now got a book in service with the delivery company, so the customers can choose an exact date for delivery and discuss this directly with our delivery company.

If you have any questions about your boiler please don't hesitate to get in contact.

Best wishes,
Electric Combi Boiler Company

Avaliado com 5 de um total de 5 estrelas

Supersonic space saver

The boiler arrived crushed due to transit damage. The Company pulled together and delivered a replacement quickly by agreed appointment. They were very apologetic and polite and sent the replacement with a very helpful man who helped move the item into our house. Supersonic service recovery. The boiler works great with good pressure and saves so much space. Very good service and boiler.

13 de maio de 2021
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Mr Wallace,

Thank you for your review and positive feedback. We are glad this situation was resolved and sorry on behalf of transit for the inconvenience caused. We hope you are enjoying your boiler and if you have any questions or queries please don't hesitate to ask.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Combination boiler

I highly recommend this company very easy and everything happened as they said right down to the delivery company who were also very good
Jeremy SIVYERS

7 de maio de 2021
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Jeremy,

Thank you for your positive feedback, we really appreciate it. If you have any questions or queries please don't hesitate to get in contact.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Raj was great

Raj was great - he is very friendly and was efficient. Super cost effective and would highly recommend.

6 de maio de 2021
Avaliação não solicitada
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Lisa,

Thank you for your positive review, we will pass on your feedback to our engineer Raj. If you have any questions or queries please don't hesitate to get in contact.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Very polite and friendly service

Very polite and friendly service. Goods were as described also very good on back up.

30 de abril de 2021
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Resposta da Electric Combi Boilers Company

Dear Mr and Mrs Donne,

Thank you for your review, we are always happy to help! If you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

First time customer & i will be back

This is my first time purchasing from the Electric combi boiler company.. All the staff were very friendly and helpful on the phone .. The after care support is great & the Boiler was delivered within 48 hours of ordering.. Great service all round. I am going electric on all my properties going forward and i feel i have the right company to work with going forward

28 de abril de 2021
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Darwin,

Thank you for your fantastic feedback! We hope you are enjoying your boiler and if you have any questions or queries please do give us a call.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

I would highly recommend their service

I would highly recommend their service. Before I call them I used 3 other plumbers from different companies who could not fix the boiler and said I need it a new boiler which would cost me a lot of money.
I thought to try one more time and I am glad to call the Electric Combi Boilers Company not only they fixed the problem but the plumber was very professional and quick.
Thank you for your service and prompt visit.

24 de abril de 2021
Avaliação não solicitada
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear Dora,

Thank you for your positive review. We are always happy to help so if you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

Avaliado com 1 de um total de 5 estrelas

Poor customer service

Promised everything, came through with nothing. Delivery total shambles. Avoided calls, left to sort delayed delivery with courier direct myself, wouldn’t use this company if you want efficiency and guaranteed delivery etc.

22 de abril de 2021
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Hi Dan,

We are very sorry on behalf of the couriers for the day-late delivery, we had dispatched on the Thursday to be with you on the Friday however the couriers could not deliver. We have refunded the delivery charges, please let us know if we can help further. Many apologies for any inconveniences caused and thank you for your patience.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Boiler is one day old and I love it

Boiler is one day old and I love it. Thank You

20 de abril de 2021
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear John,

This is great to hear! We are glad you love your boiler. If you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service. And prompt delivery

13 de abril de 2021
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear David,

Thank you for your positive feedback! If you have any questions or queries please feel free to call.

Kind regards,
Electric Combi Boilers Company

Avaliado com 5 de um total de 5 estrelas

Loving our new electric boiler!

Loving our new electric boiler!

Danny and the rest of the team did an excellent job. They removed our broken gas boiler and installed the new electric one in two days. They worked late to ensure we could benefit from hot water and heating as soon as possible. Very professional, friendly and competent. I would definitely recommend.

1 de abril de 2021
Avaliação não solicitada
logotipo da Electric Combi Boilers Company

Resposta da Electric Combi Boilers Company

Dear SV,

Thank you for your great feedback! We will make sure we pass your feedback onto Danny and the installation team. If you have any questions or queries in regards to your boiler please feel free to call.

Kind regards,
Electric Combi Boilers Company

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