Staff on phone were very helpful.Allowed me to have a printed version of policy with no problem which pleased me Paper work clear very happy
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Ver mais
How easy it was to work the website was outstanding to me. The price of the insurance was perfect to me and the service was brilliant!
I would rate Elephant -VE b/c they ruinned my life by a broker's problem not mine. I would suggest the team to make decisions based on evidence. They should have investigated the cause instead of putt... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
Informações de contato
Ty Admiral, David Street, CF10 2AA, Cardiff, Reino Unido
- 0333 220 2006
- www.elephant.co.uk
3,8
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely brilliant people easily…
Absolutely brilliant people easily insured my car and step by step with the app would recommend
30 de setembro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
It was all done online and I found the…
It was all done online and I found the steps to be very easy but I couldn’t give enough information about the vehicle’s security extras it has an immobiliser, Bentleys own GPS tracking device + a steering wheel lock making it very hard to steal
25 de setembro de 2026
Resposta da Elephant
Hi Michael.
Thanks for your review! We're delighted to hear you found the online process easy to follow and straightforward to complete.
We also appreciate your feedback regarding your vehicle's security features. It's great to hear your car has additional protection, including an immobiliser, GPS tracking, and a steering wheel lock. We'll make sure your comments are passed on, as we understand the importance of being able to provide full details of a vehicle's security measures.
Thank you for choosing us, and we're always here if you need any help in the future!
I found the company too be very helpful…
I found the company too be very helpful explained everything glad to be with elephant .
21 de setembro de 2026
Login issues
Login issues, app crash all the time, website showing unknown errors, i cant add additional drivers
22 de setembro de 2026
Resposta da Elephant
Hi.
Thanks for your feedback. We're sorry to hear you've experienced issues with logging in, app crashes, website errors, and adding additional drivers. We understand how frustrating this must be, especially when you're trying to manage your policy online.
We'd like to help investigate this further. This information has been passed to the relevant department and you will receive a call in due course.
Thank you for taking the time to share your experience.
Georgia
Excellent service and value for money
Excellent service and value for money. Thank you.
28 de setembro de 2026
I have been with elephant for 4 years…
I have been with elephant for 4 years and although I have enjoyed my time with them and planned to renew my policy, I got a renewal offer almost 3 times the premium I had in the last year. Even after I have contacted them, the price was still much higher than what other companies are offering me which is crazy as you would think that given I have been a well paying customer for 4 years with not having made any claims ever or having any points on my driving licence they would want to keep that relationship going. I had to cancel the renewal unfortunately.
28 de setembro de 2026
Avaliação não solicitada
Resposta da Elephant
Hello. Thank you for your feedback. We're sorry to hear you felt let down by your renewal premium, especially after being with Elephant for four years and maintaining a claim free driving record.
We understand how disappointing it can be when a renewal quote is significantly higher than expected and isn't competitive with quotes from other insurers. While we're sorry to see you leave, we appreciate your loyalty over the years and thank you for taking the time to share your experience.
Thanks, Stacey.
I found Elephant on a comparison…
I found Elephant on a comparison website. The quote was good and the whole experience was easy and stress free.
8 de setembro de 2026
Easy to deal with and all documents…
Easy to deal with and all documents clear and concise.
7 de setembro de 2026
Had no problems and ha e updates…
Had no problems and ha e updates frequently so I now what is going on
15 de setembro de 2026
Very easy and straightforward to take…
Very easy and straightforward to take out my new car insurance policy. Process was smooth and efficient
19 de setembro de 2026
Speedy to use
5 de setembro de 2026
Quick and very clear
11 de setembro de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.