I received an incomplete order, specifically a pair of earrings. I contacted customer service, no response from them until 6 days after. After reaching out again, I finally received a response and I w... Ver mais
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Veja o que dizem as avaliações
I am a huge fan of Emprada.com. Fast shipping, awesome clothes, great customer service.They have an amazing selection of men contemporary labels that I love for low prices. They have an easy return po... Ver mais
The order took way longer to get to me than it should’ve and customer service was blaming the post office even though they printed the label and just didn’t ship yet. I got my outfit the DAY OF my eve... Ver mais
A empresa respondeu
Fantastic dress Amber Brown Leopard Print Midi Dress. Fits amazing, long black ties is what makes the dress so unique and feminine along with the top part that looks like a bra. It is a fabulous dress... Ver mais
Detalhes da empresa
Escrito pela empresa
Emprada is a fashion brand focused on delivering elevated, statement pieces designed to make women feel confident, feminine, and unforgettable. We specialize in occasion-driven styles—from sculpting dresses and elevated essentials to standout evening looks—designed with attention to fit, structure, and detail. Our goal is simple: create pieces that not only look beautiful, but feel premium the moment you put them on. If you ever need assistance, our support team is always here to help.
Informações de contato
Estados Unidos
- www.emprada.com
3,4
Bom
93 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 69% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DONT shop here
DONT shop here. They only offer a store credit for returns and I bought a purse and they are telling me it's a final sale. I asked where that is noted at checkout so the customer is aware- and it's not. They told me it's on the website but on the return policy page, making me feel like it's my fault for not doing extensive research prior to shopping on their website. Love how the blame somehow always goes back to the customer.
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Blake,
Thank you for your feedback. We’re sorry to hear about your experience.
We understand how frustrating it can be when return eligibility isn’t as clear as expected, especially at checkout. Clear communication is extremely important to us, and we’re sorry if this did not come across in your experience.
We also want to clarify that it’s never our intention to make customers feel at fault. Your feedback is taken seriously, and we’re continuously working to improve how we communicate policies across our product pages and checkout experience.
We’d appreciate the opportunity to review your order and provide further assistance. Please reach out to us with your order details so we can take a closer look.
Thank you again for bringing this to our attention.
– Emprada Team
I am in LOVE!
I got a sequin dress for my bday and I got sooo many compliments! I felt amazing! it was the perfect fit and design! it's definitely one of my fav places to shop for cute dresses.
21 de novembro de 2024
Avaliação não solicitada
Happy customer
Purchased 2 dresses and both were amazing. very helpful customer service. Thank you
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Francisca,
Thank you so much for your kind words. We are so happy to hear that you loved both dresses and had a great experience with our customer service.
We truly appreciate your support and look forward to having you shop with us again.
– Emprada Team
My experience with Emprada went very…
My experience with Emprada went very well. First, I placed an order and mistakenly left my apartment number out causing delivery issues with the USPS. They marked as returned-to-sender and then a day later as delivered, therefore the package was now missing. Emprada’s customer support was able to allow me to have store credit to replace the missing item and send another package out to me with complimentary express shipping. I got the help I was not expecting. Thank you for making my holidays much better.
7 de dezembro de 2024
Avaliação não solicitada
Exceptional customer service is…
Exceptional customer service is EVERYTHING. Customer Support goes beyond the limits to ensure customer satisfaction.
4 de dezembro de 2024
Avaliação não solicitada
Amazing dresses
Emprada is a great site. I feel most items are perfectly priced and some are actually a great deal. I bought a snake print dress that people thought was a $400+ dress when it was actually only $80. You can def get that luxury look at a bargain!
28 de novembro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi J. Neal,
Thank you for your feedback. We are so happy to hear that you loved your dress and felt it delivered that elevated look at a great value.
We truly appreciate your support and hope to have you shop with us again soon.
– Emprada Team
bday dress was amzinggg
I ordered a dress for my bday and got it just in time with overnight shipping. I saw it on IG and the moment i saw it, i bought it! highly recommend this shop
26 de novembro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Rebecca,
Thank you so much for your kind words. We are so happy to hear your birthday dress arrived on time and that you loved it.
We truly appreciate your recommendation and hope to be part of your next special occasion as well.
– Emprada Team
super grateful for finding this site
Have shopped here for years! nice clothes and amazing CS rep Amanda, she was great!
19 de novembro de 2024
Avaliação não solicitada
Super impressed
Great styles @ affordable price. Nice clothes for every occasion and the best selection for a plus size woman like me!
26 de novembro de 2024
Avaliação não solicitada
Off to a bad start...but quick ending
The return policy of this company is not advantageous unless the outfit you purchase fits similarly to how it appears on their models. Additionally, their shipping process is notably slow; for instance, a recent order from Shein arrived more quickly than one from Emprada. The return process takes approximately 14 days, which poses a challenge if you need an outfit within a specific timeframe. In hindsight, I wish I had researched their return policy more thoroughly before making my purchase. Now, I find myself needing to locate an outfit that accommodates my body type, looks appealing, and is worth the investment.
While their hassle-free return protection is a valuable option given the circumstances, improvements are necessary in both the delivery timeframe and the return process. Their accessories are decent, but overall, I do not foresee myself making another purchase from this retailer.
Placed my order on November 5th, sent an email inquiring about the status of my order on November 11th. Order arrived on November 14th.
3 de novembro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Jazmine,
Thank you for taking the time to share such detailed feedback, we truly appreciate it.
We’re sorry to hear that your experience with both fit and timing did not meet your expectations. We understand how important it is for an outfit to arrive on time and fit as expected, especially when it’s needed for a specific occasion.
We also appreciate your comments regarding our return policy and timeline. While we aim to be transparent with our policies, we recognize that the process and timing may not always feel as convenient as it should, and we are continuously working to improve both delivery speed and the overall return experience.
Since your purchase, we’ve made improvements to help customers choose the right fit more confidently, including enhanced sizing guidance and fit insights based on customer feedback.
We’re glad to hear you found some of our accessories to your liking and we truly value your balanced perspective.
If you’re open to it, we’d be happy to take a closer look at your order and assist further. Please feel free to reach out to us with your order details.
Thank you again for your feedback — it helps us continue to improve.
– Emprada Team
Part of the pleasure of shopping online…
Part of the pleasure of shopping online it to be able to buy, try and have the ability to return without expecting to be LOCKED INTO A STORE CREDIT. DO NOT ORDER FROM THIS COMPANY, unless you expect to find something that will satisfy you because they will not return your money. Good luck finding something that will fit just right with the sizing they offer. Shame on a company to operate this way.
12 de novembro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Maggie,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how important flexibility is when shopping online, especially when it comes to returns and finding the right fit. We recognize that our policy may not align with every customer’s expectations, and we appreciate you sharing your perspective.
We are also continuously working to improve our sizing guidance to help customers choose the right fit with more confidence.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
I should have read the return policy
I should have read the return policy. I do not do business with companies that will only offer an exchange. That should be illegal. The outfits I purchased were too small and they were expensive. They were very nice, however, I can't wear them and I really need my money back. I can't afford to pay for something I can't use, and I do not want to do any business with this company ever again. Also, they take over 24 hours to respond to emails and that's frustrating, but it's the only way to contact them.
5 de novembro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi C T,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when items do not fit as expected, especially when it impacts your ability to use them. We also recognize your concerns regarding our return policy and response times, and we appreciate you sharing this with us.
We are continuously working to improve both our sizing guidance and customer support experience to better serve our customers.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Zero
Zero. It’s a con. My product broke the second I touched it. Literally broke when I went to hook it and the chain broke in two places. Also the product looked way cheaper than the photo. The prices are inconscionable for how shockingly cheaply made it is. It’s more cheaply made than a beaded bracelet made in a fifth grade summer camp craft hour. They offer no refunds (even if it breaks), they have a phone number but no one answers. Shameful. Scummy. Scammy.
6 de novembro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Tessa,
Thank you for your feedback. We are very sorry to hear about your experience.
What you described regarding the product breaking is not acceptable and does not reflect our standards. We take product quality seriously and would want to review this with our team.
We also understand your concerns regarding product expectations, customer service, and our return policy. This is not the experience we want our customers to have.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Stay as far away from this company as…
Stay as far away from this company as possible!! Terribly quality clothing, awful return policies and no customer service. RUN!
29 de outubro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Ashley,
Thank you for your feedback. We’re sorry to hear about your experience.
We’re disappointed to hear that the quality, return experience, and customer service did not meet your expectations, as this is not the standard we aim to provide.
We take feedback like this seriously and are continuously working to improve both our product quality and overall customer experience.
We’d appreciate the opportunity to look into your experience further. Please reach out to us with your order details so we can assist you directly.
Thank you for bringing this to our attention.
– Emprada Team
I placed three orders with the company
I placed three orders with the company. The first order was fine. The second order was poor quality. The third order was never received. I contacted my credit card to dispute the charge for the order that was not received and Emprada provided my credit card company a previous order shipping tracking number and stated that the order was received, and my money was never refunded despite not receiving my items Do not place an order with this company when I reached out to try to resolve the issue stating that I did not receive the order the customer service response was rude and dishonest.
1 de junho de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Jamilah,
Thank you for taking the time to share your experience, we’re very sorry to hear this.
We’re especially concerned by your comments regarding the undelivered order and the information shared during your dispute. This is something we take very seriously, and we would never want a situation like this to remain unresolved.
We would like to review your case in detail, including the tracking information and communication history, to ensure everything was handled correctly and fairly.
We were unable to identify your order based on this review, so please contact us with your order number(s), and we will prioritize a full review of your case.
We also apologize for the experience you described with our support team — this is not the level of service we aim to provide.
Thank you for bringing this to our attention. We’re committed to resolving this properly.
– Emprada Team
Disappointed Customer
I recently purchased a jumpsuit and it runs extremly small! I wish I had read these reviews before I made my purchase. I.was told I can send it back and repurchase again
I do not like like going through the hassle! I'm so.diappointed! The prices are to expensive for the product.
24 de setembro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Richmond, Thank you for your feedback. We’re sorry to hear the fit of the jumpsuit didn’t meet your expectations.
We understand how frustrating it can be when an item runs smaller than expected, especially when it results in a return and re-purchase process. Some of our styles are designed with a more structured, body-contouring fit, which can feel tighter depending on the fabric and silhouette.
To help with this, we’ve introduced improved sizing guidance, including an updated size chart and fit insights based on customer feedback, to make it easier to select the right size before purchasing.
We’re also sorry to hear the overall experience felt inconvenient and didn’t reflect the value you expected — that’s never our intention.
We’d be happy to take a closer look at your order and assist further. Please reach out to us with your order number.
Thank you again for your feedback.
– Emprada Team
Horrible Fit
I have an athletic body type, all items I purchased were way too small. I typically wear a medium from every other store but will need to return items, for a store credit, to get an XL.
26 de julho de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Alicia, Thank you for your feedback. We’re sorry to hear the fit didn’t meet your expectations.
We understand how frustrating it can be when sizing differs from what you typically wear, especially when shopping online. Some of our styles are designed with more structure and compression, which can result in a tighter fit depending on the fabric and silhouette.
To help with this, we’ve introduced improved sizing guidance, including an updated size chart and fit insights based on customer feedback, to make it easier to find the right size for different body types.
We appreciate your feedback and would be happy to take a closer look at your order and assist further. Please feel free to reach out to us with your order number.
Thank you again for sharing your experience.
– Emprada Team
PLEASE DO NOT PURCHASE FROM THIS…
PLEASE DO NOT PURCHASE FROM THIS COMPANY. They have terrible customer service and after reading the reviews I’m terrified of what the product will look like. Please stay away from this company. You will save yourself money
23 de julho de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Kat,
Thank you for your feedback. We are sorry to hear about your concerns.
We understand how important trust and confidence are when making a purchase, and we are disappointed to hear that your impression did not meet expectations. We are continuously working to improve both our products and customer experience.
We would appreciate the opportunity to assist you and address any concerns you may have. Please reach out to us with your order details so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Thank u for all ur honest negative reviews
I really appreciate everyone’s reviews, I wanted to make a purchase but are always Leary of smaller companies I googled reviews for Emprada and came across all ur reviews , U all really saved me from throwing my money away. Thank u! I will not be ordering from Emprada
9 de julho de 2024
Avaliação não solicitada
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