I received an incomplete order, specifically a pair of earrings. I contacted customer service, no response from them until 6 days after. After reaching out again, I finally received a response and I w... Ver mais
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Veja o que dizem as avaliações
I am a huge fan of Emprada.com. Fast shipping, awesome clothes, great customer service.They have an amazing selection of men contemporary labels that I love for low prices. They have an easy return po... Ver mais
The order took way longer to get to me than it should’ve and customer service was blaming the post office even though they printed the label and just didn’t ship yet. I got my outfit the DAY OF my eve... Ver mais
A empresa respondeu
Fantastic dress Amber Brown Leopard Print Midi Dress. Fits amazing, long black ties is what makes the dress so unique and feminine along with the top part that looks like a bra. It is a fabulous dress... Ver mais
Detalhes da empresa
Escrito pela empresa
Emprada is a fashion brand focused on delivering elevated, statement pieces designed to make women feel confident, feminine, and unforgettable. We specialize in occasion-driven styles—from sculpting dresses and elevated essentials to standout evening looks—designed with attention to fit, structure, and detail. Our goal is simple: create pieces that not only look beautiful, but feel premium the moment you put them on. If you ever need assistance, our support team is always here to help.
Informações de contato
Estados Unidos
- www.emprada.com
3,4
Bom
93 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 69% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I don't normally write reviews but this…
I don't normally write reviews but this is the worst online purchase I've ever made and I'm so disappointed by the experience I'm almost at a loss for words. I made the mistake of not reading the return policy well and I really paid for it literally. The dresses I ordered were not the color that was advertised on the website...not even close and the quality of the material is very poor. And having to pay an additional $9.99 to return the items just for a store credit is a total ripoff. I believe this company knows that their products are not worth the prices they sell them for and they expect a lot of returns, so they only give a store credit and not an actual refund if a customer is dissatisfied. It's practically a scam to make easy money. DO NOT WASTE YOUR MONEY HERE!
22 de abril de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Crissy,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how disappointing it can be when items do not meet expectations in terms of color, quality, and overall fit. We are continuously working to improve our product accuracy and presentation to better reflect what customers receive.
We also understand your concerns regarding the return process and appreciate you sharing your perspective.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Do not order from this store
I will not order from this store! The quality is bad for the price you pay. They do not refund back to your credit card, only give you a store credit. Also, you have to pay a shipping fee to get the purchased item, and you will pay for shipping if you decide to send the item back. I received my purchase in almost a month.
17 de março de 2024
Avaliação não solicitada
Resposta da Emprada
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand how important it is for quality, pricing, and overall value to feel aligned, and we’re disappointed to hear this wasn’t the case for you. We also recognize that shipping times and return costs play a big role in the overall experience, and we’re continuously working to improve both transparency and efficiency in these areas.
We know how frustrating it can be when an order takes longer than expected, and we appreciate you bringing this to our attention.
We’d welcome the opportunity to review your order and assist you further. Please reach out to us with your order number so our team can take a closer look.
Thank you again for your feedback, it helps us continue to improve.
– Emprada Team
This company sucks
This company sucks. The item I ordered never arrived and multiple times I had to contact them and now this company does not want to refund it. AVOID THIS COMPANY AT ALL COSTS!!
6 de janeiro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Sosos,
We’re very sorry to hear about your experience. This is certainly not the experience we want for any of our customers.
If an order has not been delivered, it is something we take very seriously, and we would never want a customer to feel left without a resolution. We’d like to review this immediately to understand what happened and ensure this is properly addressed.
We were unable to locate your order based on this review, so please reach out to us at with your order number and our team will prioritize your case.
Thank you for bringing this to our attention, we’re here to help resolve this.
– Emprada Team
I wish I could give this company a…
I wish I could give this company a negative star rating for the awful experience I’ve had with them. I ordered 3 dresses and wanted to return 2 of them because they didn’t fit my body well. First I had to do a google search to even find out how to make Emprada returns because the company doesn’t make it easy for you to find on their website. Then when I finally got someone from customer service to respond, I was told the items I wanted to return were final sale. The words final sale aren’t anywhere on the pages of the items I bought. They refused to accept the return and credit my payment method. Now I’m stuck with these dresses that I can never wear.
I order from online retail sites all the time and never had an experience like this. Stay away from this site unless you plan on keeping all your items regardless if they fit or not or if you like it or not.
11 de novembro de 2023
Avaliação não solicitada
Resposta da Emprada
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.
We never want a customer to feel confused about return eligibility or unsupported when trying to make a return. Clear product information and clear policy communication are extremely important, and we’re sorry to hear this did not come across in your experience.
We also understand how disappointing it is when items do not fit as expected. Since then, we’ve continued working to improve our product page communication, fit guidance, and overall customer experience to help make sizing and purchase expectations clearer.
We appreciate your feedback and would still welcome the opportunity to review your order in more detail. Please reach out to us with your order number so our team can look into this further.
Thank you again for bringing this to our attention.
– Emprada Team
Very slow customer service
Very slow customer service . They respont after months of purchase after I disputed charge thru my bank. Very rude and unprofessional customer service
27 de novembro de 2023
Avaliação não solicitada
Resposta da Emprada
Thank you for your feedback. We’re very sorry to hear about your experience.
Delayed responses and the level of service you described are not in line with our standards. We understand how frustrating it is to wait for assistance, especially when it involves an order issue, and we take this seriously.
We’ve since made improvements to our response times and support processes to ensure customers receive timely and professional assistance.
We’d appreciate the opportunity to review your case and assist you further. Please reach out to us with your order details so we can look into this for you.
Thank you for bringing this to our attention.
– Emprada Team
This store is a total scam
This store is a total scam, I placed an order almost a month ago, and it never arrived, supposedly FedEx tried to deliver the package to my address and never received a response, since FedEx reported that the package was returned to the store 12 days ago and I still don't get a response.
4 de janeiro de 2024
Avaliação não solicitada
Resposta da Emprada
Hi Ivania,
Thank you for your feedback. We are sorry to hear about your initial experience.
After reviewing your case, we can confirm that the original shipment was lost by the carrier, and we issued a replacement which was successfully delivered.
We understand how frustrating the situation must have been, and we appreciate your patience while we worked to resolve it.
If there is anything further we can assist you with, please feel free to reach out to us.
– Emprada Team
This company is a scam
This company is a scam. The jumpsuit I bought was too small,. I am still waiting for their response to send me a return label. I emailed two weeks ago! I have not had one response from Customer service. I won’t take down this review until someone responds so I can send this item back.
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Emprada
Hi Banke,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when there is a delay in receiving a response regarding a return request. This is not the level of service we aim to provide.
We would appreciate the opportunity to review your case and ensure you are properly assisted. Please reach out to us with your order number so we can take a closer look and help resolve this for you.
Thank you for bringing this to our attention.
– Emprada Team
Scam start to finish
Scam start to finish. I never got my delivery. Their customer service ghosted me. I tried a charge back on my card and they responded to the card, but never to me. BEWARE
15 de outubro de 2023
Avaliação não solicitada
Resposta da Emprada
Hi Jen,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when there are delivery concerns and communication delays. This is not the experience we aim to provide.
We would appreciate the opportunity to review your order and provide clarity on what may have occurred. Please reach out to us with your order number so we can take a closer look and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
Poor return policy be aware
Poor return policy be aware. No matter what they always give store credit tickt still on and return within 30 days. Even items that are on sale for 200$ wouldn’t be returnable either. Just scam.
19 de setembro de 2023
Avaliação não solicitada
Resposta da Emprada
Hi Neveen,
Thank you for your feedback. We are sorry to hear about your experience.
We understand that return policies are an important part of the shopping experience, and we recognize that this can be frustrating. Based on feedback like yours, we have since made updates to our return policy, including allowing returns on sale items.
We are continuously working to improve the overall customer experience and appreciate you taking the time to share your perspective.
If you would like us to review your order further, please reach out to us with your order number.
Thank you for bringing this to our attention.
– Emprada Team
Poor return policy
Their return policy is designed in such a way that there is no return policy. In rare instances you might get a store credit. If you think you can easily exchange something for a different size, be warned: you have to pay your own shipping, and you might get credited. If it’s a sale item, forget about it. And everything is “on sale” by design. I purchased a pair of shorts and a zippered hoodie (as a casual track suit) in my normal size and my measurements matched their size guide. When I received the shorts, they were as snug as spandex shorts and were not a relaxed fit as one would expect in a casual lounging track suit. The hoodie had a bust seam that did not even remotely match where must just would appear. I knew that even if I sized up, the fit would not work. I thought I’d read the return/exchange policy very carefully, but not carefully enough.
They say it’s an LA based company, but I think it’s really a China based company for a couple reasons. 1. Prices are cheap (despite the high cost, everything is on sale and then it’s like a ridiculously different amount from the “full” price. American companies don’t do this. 2. Shipping takes a couple weeks. As if it’s coming off a container ship and not out of an American warehouse. 3. Customer service responds quickly but mainly during hours one would not expect and Vice versa. I would get my responses beginning later in the day and into the night. But not in the mornings.
I could be off, but these are my observations. I don’t appreciate a company that uses deceptive practices and writes policies that guarantees it will never have to refund an item that doesn’t meet expectations. It’s not the American way.
20 de setembro de 2023
Avaliação não solicitada
Resposta da Emprada
Hi N Krammer,
Thank you for your detailed feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when items do not fit as expected, especially after following the sizing guide. We are continuously working to improve both our product fit and sizing accuracy to better serve our customers.
We also understand your concerns regarding our return policy. Based on customer feedback, we have since made updates, including allowing returns on sale items.
Regarding your comments about our operations, we want to clarify that we are a Los Angeles-based company and take pride in serving our customers from the U.S.
We appreciate you taking the time to share your experience and perspective. If you would like us to review your order further, please reach out to us with your order number.
Thank you for bringing this to our attention.
– Emprada Team
Bought a 500 dollar dress for a formal…
Bought a 500 dollar dress for a formal event and decided to look at the return policy about an hour after I purchased it. Realized that it would be only store credit and tried to get in touch with them immediately to cancel the order. It was impossible to get in contact with them. Left several messages with no reply. The dress came, and it was way too small so I tried to exchange for another size. A size up was no longer available. Despite the significant circumstances, they still wouldn’t issue a refund. This company has, by far, the worst customer service I have ever experienced. Two years later and it still bothers me. Never used the credit because their clothes aren’t my style.
8 de abril de 2022
Avaliação não solicitada
Resposta da Emprada
Hi Kimberly,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when an item does not fit as expected, especially for an important event, and when sizing availability limits exchange options.
We also understand your concerns regarding order cancellation and our return policy. Based on feedback like yours, we have since made updates to improve both our policies and overall customer experience.
We appreciate you taking the time to share your experience. If you would like us to review your order further, please reach out to us with your order number.
Thank you for bringing this to our attention.
– Emprada Team
I would give this company zero starts…
I would give this company zero starts if that was an option. I bought a $400 dress from this company and immediately returned it the second I tried it on and the sizing was completely off. I received store credit which I did not need considering their biggest size did not fit. I reached out to customer service several times since December 2022 with no response and it is now March 2023. They have their website blocked from reviews so they can publish only positive ones! This company is an absolute joke! DO NOT PURCHASE FROM THEM!
7 de março de 2023
Avaliação não solicitada
Resposta da Emprada
Hi Tiffany,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when sizing does not meet expectations, especially when sizing options are limited. We also understand your concerns regarding communication and the return outcome.
We would like to clarify that we do not block or filter customer reviews on our website to only display positive feedback. Transparency is important to us, and we are continuously working to improve both our products and customer experience.
We would appreciate the opportunity to review your case further. Please reach out to us with your order number so we can take a closer look and assist you.
Thank you for bringing this to our attention.
– Emprada Team
Fantastic dress - Amber Brown Leopard…
Fantastic dress Amber Brown Leopard Print Midi Dress. Fits amazing, long black ties is what makes the dress so unique and feminine along with the top part that looks like a bra. It is a fabulous dress for girls nights out, restaurant (with a blazer on) and elegant dates with your SO. Buy it with no questions!
1 de janeiro de 2023
Avaliação não solicitada
Dress runs small and they wont return…
Dress runs small and they wont return or respond to my email. Run! They are fraud
1 de julho de 2022
Avaliação não solicitada
Resposta da Emprada
Hi Kadijat,
Thank you for your feedback. We are sorry to hear about your experience.
After reviewing your case, we can confirm that a response was sent with return instructions and a link to our return portal. We understand that sometimes emails can be filtered or missed, which can understandably lead to frustration.
We would be happy to assist you further and ensure everything is properly resolved. Please reach out to us with your order details so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Be prepared to forfeit your hard earned…
Be prepared to forfeit your hard earned money if your item is not as expected. I was unhappy with the fit and quality of my dress so I returned it. The company does not return your money and instead gives you a store credit forcing you to search through cheaply made clothing in order to feel like you’re not throwing away money.
Update: the company replies to my review 5 years later. Once again, terrible customer service
9 de dezembro de 2021
Avaliação não solicitada
Resposta da Emprada
Hi Iris, thank you for sharing your feedback. We’re sorry to hear that the fit and quality of your item did not meet your expectations.
We understand how disappointing it can be when something doesn’t fit as expected, especially when shopping online. Our return policy is outlined on our site, including the use of store credit, but we recognize that this may not always align with every customer’s preference.
We also take your comments regarding quality seriously, as our goal is to provide styles that feel both flattering and well-made. Feedback like yours is important and helps us continue improving both our products and overall experience.
We’d appreciate the opportunity to review your order and see how we can assist further. Please reach out to us with your order number and our team will be happy to help.
Thank you again for your feedback.
– Emprada Team
-----------------------
Thank you for your update.
Since your original experience, we have made significant changes across our operations, including improvements to our customer service and updates to our return policies. Our goal has been to provide a much more reliable and transparent experience for our customers.
We understand your frustration based on your past experience, but we are confident that the experience we offer today reflects those improvements.
If you would like us to review your case, we are happy to take another look.
– Emprada Team
very pleased
I bought a few things from emprada and i am pleased with my purchases. they are based in america and the products are good quality
20 de novembro de 2021
Avaliação não solicitada
Best online store to shop for women’s…
Best online store to shop for women’s trendy clothing. Good prices and amazing customer service and the items are outstanding. I highly recommend this store.
14 de junho de 2021
Avaliação não solicitada
I love shopping here
I love shopping here. Love their materials and everything is very good quality. All the items I ordered fit true to size.
17 de dezembro de 2020
Avaliação não solicitada
My favourite online shopping site
I have ordered over 20 times from Emprada in the past 12 months and their customer service has been perfect every single time.
Items fit true to size, look amazing and are very good quality, returns are easy, questions are immediately answered.
Items maybe a little more expensive but for my peace of mind knowing that the quality is always amazing and if I have issues, they will respond immediately to get the issue taken care of. Also it is worth it to me knowing I will Not be scammed like the majority of online websites.
I recommend this website to anyone.
2 de dezembro de 2020
Avaliação não solicitada
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