Eternal Muse Avaliações 

802
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Simply terrible and the customer support is very rude. I ordered a box (around 80 euros).The result was worse than with any other curler and when I asked the support for any explanation the only expla... Ver mais

Avaliado com 5 de um total de 5 estrelas

J’ai acheté mon tout premier boucleur il y a 4 mois, et aujourd’hui j’en ai 4 ! Je ne pourrais définitivement plus jamais m’en passer. Après un petit temps d’adaptation pour apprendre à bien l’utilis... Ver mais

Avaliado com 5 de um total de 5 estrelas

The product and the service are second to none! Works perfectly everytime, once youve got the hang on it, thoroughly recommend referring to their tutorials as the technique has come on over the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a midi curler in their ‘quality control section’ via toktok Monday which was delivered Wednesday, amazing product! I then ordered an original curler from the same line yesterday (Thursday) a... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Eternal Muse, the innovative creators behind the various heatless curler sizes and Bun Bons, are renowned for their customer-centric approach and commitment to excellence. They're well known for being the most comfortable to sleep with, setting them apart as a brand that truly values quality and innovation


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

802 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 19% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(802)

71 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great product and exceptional customer service

I am so happy with the quality of the products ordered from Eternal Muse. I ordered the Bun Bons and Midi sized heartless curler. They are soft, comfortable, pretty, and make beautiful curls. The packaging was equally beautiful and such a nice touch..

My package was lost temporarily during the delivery. Jenna and the team at Eternal Muse offered exceptional customer service. They were responsiveness, kind and so helpful in resolving the issue. I will definitely order from Eternal Muse again. I want to try all their products now and will recommend to friends and family. Thank you!

19 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I highly recommend

I highly recommend. The heatless curler is great quality. Quick delivery.
Customer service has also been excellent throughout.

20 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

PARFAIT

J’avais commandé pour la première fois il y a 6 ans et j’avais été ravie du produit. Ici j’ai commandé le JUMBO pour changer de taille, et non seulement je suis ravie du produit mais l’expérience client / le packaging s’est également énormément améliorée! Je ne peux que recommander cette marque.

16 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a delivery problem

I had a delivery problem - nothing to do with eternal muse, however, their customer service was absolutely spot on, very quick at responding. Sorted my problem very quickly. I already have a few of their products & love ordering from this site! Will absolutely continue to order from them!

16 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The comfiest curlers !

It is true that these are the softest heartless curlers you will ever get. I got the midi size. I am a side sleeper who turns all night and not once have they been uncomfortable. They are SO soft they feel like part of your pillow !
I got the comb and spray as well and my curls will last days.
Side note: their customer service was fantastic ! I ordered the wrong colour by mistake, popped an email to ask if it could be altered, but it was for next day delivery. I thought it would be unlikely, it’s only colour at the end of the day
I had the nicest response the following day, saying they’d amended the order, shipped it and the whole experience was great

20 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The packaging was made with love and…

The packaging was made with love and care and it was amazing, literally brought joy into my day. The quality is amazing and comfortable to sleep in! Hands down no regrets on this investment, thank youuu :)

1 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Eternal Muse team is amazing

Eternal Muse team is amazing, I am yet to try their product but the team has been such a delight. My pacKage was lost in- transit and I was nervous since it was coming from a different continent so after paying for customs and what not, it was still MIA. Then I reached out to Eternal Muse team and rest assured, they not only provided me with the tracking number and constant monitoring but also offered to look further into it by taking matters in their own hands.

I am excited to try their product but what a great customer service experience.

17 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Good BUT...

Good... BUT i bought the jumbo rolls march 2025 recently started using them as was using midi, the jumbo rolls have completely come apart at the end - enternal muse advertise great quality, well these are just awful. I emailed today explaining and they wont do anything which is crazy saying its past the 30 days blah blah blah not even a discount offered to buy again! Ive bought a lot from this website so im so disappointed to see yet another small business make it and then all they care about is money and not customers. Well youve lost another customer (not that they care)

26 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful curler

Awful curler, would not recommend I’ve tried multiple times and it’s dreadful never curled my hair! Save your money it’s awful

21 de novembro de 2025
Avaliação não solicitada
logotipo da Eternal Muse

Resposta da Eternal Muse

Thank you for taking the time to leave feedback.

We have checked our system and cannot find an order under this name or email, so we are unable to verify your purchase or offer tailored support.

Our heatless curlers are engineered to deliver consistent results when used correctly, and thousands of customers achieve long lasting curls every day.

If you have genuinely purchased from us, please contact our Customer Care team with your order number so we can assist you directly and guide you through the correct wrapping technique.

We’re always here to help.

Avaliado com 5 de um total de 5 estrelas

Impressed!

I don’t really understand negative reviews, and I usually never leave any, but seeing a negative one made me want to share my honest experience to set things straight. I’m honestly so impressed with EternalMuse, the whole experience was amazing. The team replied super quickly and were so helpful with all my questions. My order arrived in just 2 days, and the packaging, wooow, this really make me feel special. You can tell they really care about the little details. I’m already making my wishlist for my next order. Huge shoutout to their customer service they truly make shopping feel personal and special. Definitely recommend

10 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Scam fraud company

Scam fraud company. I ordered the product back in January 10 months ago. They never shipped it. I emailed customer service they never followed up with the order or refunded me. I’m no reading this happened to a lot of people too.

27 de outubro de 2025
Avaliação não solicitada
logotipo da Eternal Muse

Resposta da Eternal Muse

Hi Christina,

We’ve reviewed this thoroughly and can confirm there is no record of any order or email from you under this name or email associated with your review. Our customer service team replies within 24 hours on weekdays, and there are currently no unfulfilled orders or unresolved cases in our system.

Eternal Muse has never failed to ship an order placed through our official website. We take accuracy on public review platforms seriously, and misleading or false claims will be flagged for verification.

If you genuinely made a purchase, please contact customercare@eternalmuse.com with your order number so our team can assist you directly.

– Eternal Muse

Avaliado com 5 de um total de 5 estrelas

Lost for words, blown away!

Firstly the packaging wow stunning so luxurious and the presentation 😍 just feels like a total experience to receive this parcel. Secondly I have tried a few heatless curls and failed, uncomfortable and give me a headache. When I tell you that I didn't feel I thing sleeping on this product it was like sleeping on a cloud! The tips and tricks on Tictok really good and helped me. First time using the original heatless curler and I was blown away! Waiting for another fail my mouth was on the floor when I took it out! The curls last all day turned into beautiful waves! I couldn't believe day 3 hair could look this good! Honestly the product is well made, high quality, comfortable and just stunning lost for words so much the next day I have ordered the jumbo curler! Believe me when I say you won't be disappointed, I will never use heat on my hair EVER again. HIGHLY RECOMMEND 10 STARS!!

22 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Sent me the wrong size curler out

Sent me the wrong size curler out. Asked me to return it then told me I had to wait 7 working days for them to process this on their system and send me the correct item I ordered. They can dispatch orders within 24 hours but not if they’ve made an error. Very poor service. I’ve ordered a few times but if this is the customer service when things go wrong I won’t be ordering again.

Edit: your team did not offer to let me keep the incorrect curler at no cost! Why lie about this in your reply here? I have all the emails from you and this was never offered. I was advised straight away to return it and you would send the correct item. It would have been better if you’d have just accepted you made a mistake and that the timescale took longer than it should have!

19 de setembro de 2025
Avaliação não solicitada
logotipo da Eternal Muse

Resposta da Eternal Muse

Hi Caitlin,

We’re truly sorry that your experience didn’t go as smoothly as expected. Our team offered to let you keep the incorrect size at no cost, but we completely respected your wish to return it instead.

Once a return is initiated, replacements are processed through our system to ensure stock availability and quality control, which can take several working days.

We did our best to make the process as easy as possible, including providing a prepaid label and maintaining communication throughout.

We genuinely appreciate your previous orders and hope this situation doesn’t overshadow the positive experiences you’ve had with us before, despite you choosing to not shop with us in future.

- Eternal Muse Team

Avaliado com 5 de um total de 5 estrelas

Eternal Muse makes all the difference

I’ve been using my Eternal Muse heatless curlers almost daily for two years now, and they are still just as beautiful as the day I received them – absolutely amazing quality! The Quintessence Mist is another fantastic product: my curls look better, last much longer, and it smells divine.
In my last order a small mistake happened, but customer service resolved it immediately and with such kindness – even though I had ordered with a generous discount. I truly appreciate that.
I’m already so excited to try the curls I’ll be able to create with my new Arion Curler! Before discovering Eternal Muse, I had tried other heatless curlers and thought they weren’t for me. But once I experienced the Eternal Muse quality, I realized it makes a world of difference. Top-quality products and outstanding service!

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT UNDER ANY CIRCUMSTANCES USE…

DO NOT UNDER ANY CIRCUMSTANCES USE ETERNAL MUSE.
Honestly I am disgusted. My daughter used her birthday money to buy the jumbo roller, spray and comb which totalled £53.89 (a lot for what it is but it’s what she wanted) we received the item and immediately realised the wrong one was ordered, it was the normal size not the jumbo. Within seconds of opening it I packaged it back up ready to post back to them, they explained it would be easier to return and for me to reorder instead of exchange. In the mean time I ordered the correct size (another £25.46…now almost £80 of her birthday money) a week later I get an email stating the item was marked and they will not be refunding and it will then cost me again to have the item shipped back out to me. They sent photos of the marks we supposedly caused as they say the item is used…The item was looked at for seconds and then put back in the box, so any marks were caused by yourselves not me!! Honestly I am disgusted by their shoddy customer service and would not recommend in the slightest. Not to mention the item is absolutely nothing special and like any other cheaper heat less curler. I just wish I’d of realised this sooner

12 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

LOVE all the products I own - can't wait to buy more ❤️

I have the Honey Alchemy set, the Quintessence mist and two of the heatless curlers from Eternal Muse. I absolutely LOVE all of them - my hair has never been healthier, even my hairdresser commented on how soft my hair was even though I do have my hair lightened throughout the year.

I have naturally frizzy, lightly wavy hair, which is very fine. There's lots of it and it struggles to hold a curl, but with the mist and curlers it's been brilliant. I've not used my heat stylers to curl my hair for months. I own the midi and the original curlers, and I do find the midi works best on my hair from a tight curl perspective, whilst the original on my hair is more a traditional blowout.

The Honey Alchemy range has been really good for me outside the healthy hair. I've got really sensitive skin and struggle to use a shampoo product for more than a month without a skin reaction, but the cleanser from Eternal Muse is so gentle it hasn't reacted at all and I've been using it religiously for months.

31 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The most beautiful packaging I’ve ever…

The most beautiful packaging I’ve ever received. The way it is packaged feels personal and it goes a long way to make the customer feel valued. Will be purchasing as a gift for my friends and any other new products in future. Excellent company and highly recommend.

29 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Absolutely delighted with my heatless curlers. Such great quality. The packaging it arrived in was so beautiful and unique I was afraid to even open it!! The curlers themselves are high quality and soft. Will definitely get different sizes

20 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing all round

Amazing heatless curl products-super soft and great for side sleepers. The packaging was so beautiful 😍 and it really looked like so much care and thought had gone into the packing of the items. Thank you

26 de julho de 2025
Avaliação não solicitada

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