Eternal Muse Avaliações 

802
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Simply terrible and the customer support is very rude. I ordered a box (around 80 euros).The result was worse than with any other curler and when I asked the support for any explanation the only expla... Ver mais

Avaliado com 5 de um total de 5 estrelas

J’ai acheté mon tout premier boucleur il y a 4 mois, et aujourd’hui j’en ai 4 ! Je ne pourrais définitivement plus jamais m’en passer. Après un petit temps d’adaptation pour apprendre à bien l’utilis... Ver mais

Avaliado com 5 de um total de 5 estrelas

The product and the service are second to none! Works perfectly everytime, once youve got the hang on it, thoroughly recommend referring to their tutorials as the technique has come on over the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a midi curler in their ‘quality control section’ via toktok Monday which was delivered Wednesday, amazing product! I then ordered an original curler from the same line yesterday (Thursday) a... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Eternal Muse, the innovative creators behind the various heatless curler sizes and Bun Bons, are renowned for their customer-centric approach and commitment to excellence. They're well known for being the most comfortable to sleep with, setting them apart as a brand that truly values quality and innovation


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

802 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 19% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(802)

71 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Definitely worth it

The company’s communication and assistance throughout were excellent. The product is absolutely beautiful and exceeded my expectations. I’m very satisfied with the quality and appreciate the extra effort they put in to make sure I received it. Highly recommend!

30 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best curlers and the best brand!!!

These are definitely the best hair curlers I have ever used. My hair is smooth and looks simply beautiful. The curls last longer than when using a regular curling iron or a Dyson Air Wrap. The quality is really very good, and the curls come out PERFECT (I have the impression that the way the rollers are filled is completely different, more refined, which makes the curls so round and bouncy).
I have all types of curlers from Eternal Muse and each one gives a different and beautiful effect. I have already recommended them to many people and everyone is very satisfied. In addition, the products are very aesthetic!

Shipping is really fast (I'm from Poland) and customer service is top notch.

I recommend Eternal Muse with all my heart!

11 de agosto de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I ordered my heartless curler over a…

I ordered my heartless curler over a month ago after waiting and waiting and watching the fed ex tracking I finally reached out to the company, they were responsive quickly which is why I gave 2 stars, they refunded my money because apparently at some point in the shipment between fedex rejected my package or the usps not sure, they told me they would resend the package or refund me if they resent me the product they would need to charge me shipping again, which I already paid once and didn’t receive my package due to things out of my control, they should have shipped me another product without asking me to pay shipping again. Then when they did refund my money they didn’t refund the shipping fee. If a product doesn’t make it to a customer and they paid for the shipping it is the company’s responsibility to take care of the shipping cost.

28 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed

My experience so far has been disappointing. I placed my order over two weeks ago and still haven’t received it. I’m hopeful that the product will be worth the wait, and I’ll consider updating my review after I’ve had a chance to use it. However, based on the shipping delays alone, I’m hesitant to order again and wouldn’t currently recommend this to others.

12 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Got the original size zero heat set

Got the original size zero heat set. Nice packaging but they didn’t work and I was told to buy more of their products to make it work. I could get a refund if it wasn’t satisfactory, however they have a loophole where if you actually use it they cannot give you a refund PLUS even if it was unused I had to pay $40+ dollars in shipping fees to return.
After reaching out to customer services it was clearly chatGPT generated responses as I reached out on multiple email accounts and got the EXACT same answer back. I don’t know if this is a bot scam site but just beware. I know there are good reviews but please AVOID if you’re in the US!!

6 de maio de 2025
Avaliação não solicitada
logotipo da Eternal Muse

Resposta da Eternal Muse

Hi Eden,

We’ve reviewed our customer database and were unable to locate any order under this name.

Your review and account location appears as the United Kingdom (as detected automatically by Trustpilot), yet your review references shipping fees relevant only to the US which raises some inconsistencies.

For clarity:

- Our team does not use AI-generated responses. Every enquiry is handled by trained staff.

- We do not encourage customers to purchase additional items to achieve results.

- Returns from the UK do not incur the fees described here.

We take genuine feedback seriously and always welcome the opportunity to resolve real concerns. If this was a legitimate order, you’re welcome to contact us directly with your order number so we can assist further.

- The Eternal Muse Team

Avaliado com 5 de um total de 5 estrelas

Best curler ever

Best curler ever! And that is my honest review. Just dry it with hair dryer and use it after. Don’t dry your hair fully!
It took me 4 unsuccesful tries before I got a really nice curls. :D but it was worth!

4 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely amazing

I love heatless curls, and I’ve pretty much tried almost all of them. This one is definitely the softest and actually comfy enough to sleep in! You do have to set the curls right, but their Instagram has a bunch of tutorials, which I really appreciate. Also, the packaging is so pretty! I actually keep the curlers in the original box because it looks so nice on my vanity table. It is a lot more expensive than the Amazon ones, but genuinely it’s worth every cent. I’m a super sensitive sleeper, and good hair is very important for my confidence so for me it’s a good investment.

14 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

INCROYABLE

J’ai acheté mon tout premier boucleur il y a 4 mois, et aujourd’hui j’en ai 4 ! Je ne pourrais définitivement plus jamais m’en passer. Après un petit temps d’adaptation pour apprendre à bien l’utiliser, mais aujourd’hui je les utilise tous sans problèmes (Jumbo, original, Arion)
Tellement confortable, ne bouge pas pendant le sommeil, n’hésitez pas, foncez !

12 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service, I had an issue with the courier losing my parcel but the team at Eternal Muse liased with me throughout and kept me updated. This really reassured me. A replacement has been sent to me.

11 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My favourite heartless curlers

My favourite heartless curlers, have the original and mini and they are super comfortable and have really helped with my hair care following having alopecia & hair breakage - customer service is always incredible!

28 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Soft and comfortable ⭐️

I bought both the midi and the mini size and I received them in a week. The package was very pretty and the product is really soft and comfortable. The results are amazing. Highly recommanded

1 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Better than the competition

I was super excited to get this product for my girlfriend. She has been using a different product and was unhappy with how it wouldn’t stay put, and it left her with less than desirable results.

Now using this product, she has the result she wanted. The product stays in place over night and leaves her with beautiful curls and volume.

Not to mention the great experience I’ve had with the customer service providing speedy replies and fixing a mishap on the order that was my own fault. Thank you so much! I will be getting more of these for my sister and mother.

31 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

THE.BEST

THE.BEST! I ordered my first heatless curler from here (the original) in 2022 and shortly after I ordered all of the other sizes including the bun-bons & jumbo when they were released. They are honestly incredible - I can’t even explain enough. My hair is straight but thick, and I adore the mini size. My mums hair has been falling out due to medication she has to take and so struggles with style - every week, without a fail, I’ll put the midi heatless curler in her thin, straight hair and it just brings it back to life! After 3 years, naturally with so much weekly use, my curler started to get a bit worn and so I purchased another. Unfortunately, the wrong size got delivered however the customer service was amazing and they sorted it out immediately, now sending me a replacement order. I cannot recommend this brand enough. (I also bought the quintessence mist and it’s phenomenal!)
Keira x

22 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My Favorite Product

This is my first time buying a heatless curler and I'm shocked by the results. Also the package came incredibly beautifully packaged with a thank you note. The Eternal Muse team and Gracie are also super nice, I'm very satisfied and for this price it's worth it!!!!

22 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shocking customer service! SCAM, SCAM, SCAM

ROBBING COMPANY! Ordered from them wanting to support a small business, the box comes and its all torn up, and I didnt pay for GIFT BOX PROTECTION! to me this shows that it wasnt the delivery company and that they use the broken box's on people who dont pay this. I expect when spending so much on a "quality product" that the gift box is quality too. Will be reporting to trading standards

14 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible experience with this company

Horrible experience with this company. Do not order. Ordered mine only to receive an email that the order is delayed and had the option to cancel. I am heading out for a long trip so naturally I emailed them to cancel. Have emailed them twice since asking for them to cancel ( as promised in their email) to no response. Just received an email saying my order has shipped.

If you like nonexistent customer service and delays then this is the company for you. Will update review if I ever get my order appropriately cancelled. Based on the poor reviews on this site and others I am not holding out

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not great

Ordered on the 27th of December with 48hr tracked delivery it’s now January 8th and it still has not even dispatched

8 de janeiro de 2025
Avaliação não solicitada

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