EuroDNS Avaliações 

Very poor experience.
by default the self renewal is on and even if mails from them goes to your spam folder, EuroDNS have a no refund policy.
Definitely very poor service

Ringrazio Gabriel per la sua professionalità

Ich bin mittlerweile extrem frustriert vom Support bei Euro-DNS.

Schon die Standardmeldung „außergewöhnlich hohes Anfrageaufkommen“ scheint dort dauerhaft zu gelten. Lange Antwortzeiten wären noch verständlich, wenn die Antworten hilfreich wären – sind sie aber leider nicht.

Statt sich wirklich mit dem Anliegen des Kunden auseinanderzusetzen, habe ich wiederholt den Eindruck, dass Anfragen nur oberflächlich beantwortet werden, offenbar mit dem Ziel, möglichst schnell zu reagieren, statt das Problem tatsächlich zu lösen. Dadurch entsteht ein unnötiger E-Mail-Ping-Pong, bei dem man sich immer wieder erklären muss, ohne dass echte Fortschritte erzielt werden.

Als Kunde fühlt man sich dabei nicht ernst genommen, sondern eher abgefertigt. In der heutigen Zeit erwarte ich vom Support, dass Anliegen verstanden, strukturiert geprüft und nachhaltig gelöst werden – nicht, dass man mehrfach dieselben Informationen liefern muss.

Mein Fazit: Ich bin mit dem Support von Euro-DNS sehr unzufrieden und wünsche mir deutlich mehr Kundenorientierung, fachliches Verständnis und lösungsorientierte Kommunikation.

Can not understand how an organisation can have so much power to take down a website without any contact details.

A crazy situation trying to run a day to day business and their emails look like spam!

Pas convaincu par l'application de NIS2 et la vérification lourde des e-mails et des téléphones des titulaires et contact. D'autant plus que nous avons également un bureau d'enregistrement français et un autre allemand (spécialistes de la gestion des extensions géographique) qui n'ont pas mis en place ce système.

I have been a happy customer of EuroDNS for close to 10 years - I have recommended their services to many others. However, the predatory and dishonest experience I've had today has soured this completely - and I can no longer recommend this service.

- I purchased a domain a few days ago.
- EuroDNS confirmed the order and accepted the payment.
- A few days later, they cancelled the order, and cranked the price of the domain by 500x

This is predatory and I'm very disappointed. I recommend you take your business elsewhere.

This "Free SSL" they give is hidden behind 9 locks, took 45 mins to find it. It's misleading on purpose, so poor customers will buy expensive one, because the free one they advertise so generously (all normal hosting companies activate ssl automatically) - they are going OUT OF THEIR WAY to make it as hard as possible to activate the free ssl. As soon as hosting expires i'm moving my client's website somewhere else.

Eurodns suspended my domain without any prior notice, causing serious disruption. When I requested the authorization code to transfer my domain—a completely reasonable and standard request—they refused to provide it.

Denying customers access to their own domain is unacceptable and raises major concerns about their business practices. If you value transparency and control over your domain, I recommend choosing a different registrar.

Mira yo el nivel que piden para mantener un dominio es muy alto yo no poseo conocimientos profesionales de informatica. En esos temas. Yo lo que necesito es un gestor de Eurodns que me lleve mis dominos porque en el puedo confiar pero si lo pido alguien de fuera me pueden estafar. Se paga un plus por llevarlos al dia y aqui paz y ahi gloria. Pero asi o no se ni lo que hecho si tengo privacidad sino etc y como yo deben haber muchos porque a todo el mundo le hace ilusion tener su dominio, fuera de lo profesional, ya y eso es mucha gente que no tiene ni idea y por miedo no.se meten. Cuanto mas accesible esteis, mejor para vostros, al ciudadano de a pie, menos miedo mas compra.

purchased new Office 365 E3 license on 17.01
since then, activation is pending
created two tickets
called once on phone
No solution/reaction yet

Using EuroDNS for some years to manage all our company domains with different TDL, and it's very complete and easy to use with good support!

Mostly automated and therefore error prone. Prices increasing every renewal. Not too happy with the service either. Thinking of migrating everything elsewhere.

ich habe ein email-Postfach zu einer Domain registriert. Der Prozess an sich ist einfach und es hat gut funktioniert.
Leider passt der beschreibende Support-Artikel in dem steht, wie man das Postfach in Outlook einrichtet jedoch nicht. Ich erhalte Fehlermeldungen.
Und warum gibt es nur einen Punkt: Weil ich seit über 2 Wochen den Support anschreibe und keine Rückmeldung erhalte. NICHTS! Und dann kommt eine email mit dem Betreff "Wie war Ihre Erfahrung mit uns?" - Bewerten Sie uns auf Trustpilot. Na dann mach ich das doch mal.

Support that truly helps plus their DNS management has a lot of features.

j'ai contacté le service support à 16h54 car mon domaine était bloqué .
la personne m'a enjoint à me débrouiller tout seul car cela prendrait +/- 15min de me guider dans les mises à jour et a justifié son comportement en me demandant qui allait payer ses heures supplémentaires.
je m'interroge fortement sur l'orientation client du service support, qui pour le coup a été inexistante pour mon cas.

Twice i've had the unfortunate experience of having to deal with Euro DNS. Support do not respond to your emails and when you speak to them via telephone, their rude, unhelpful and will even go as far to argue with you and tell you that it's all your own fault. Serious training is required for their customer service team! I will be looking to move away from this provider ASAP!

No, support, no respond! All are zombies

1. Support is slow and barely helps, if they bother answering

2. Every year you have to jump through hoops to re-verify your contact data.

If something changes, you have to go through multiple hoops to ensure your domains are not parked.

You pay for them, you update your userdata. But then your domains are still unverified because you forgot to change something in menu 5, 7 and 9.

Then, if you want to change your stuff, you have to guess which data profile might be right because the expertly crafted web app doesn't show you.

It feels like whack-a-mole, but instead of having fun, I'm having to try to reinstate domains that have been deactivated after I wrote to support multiple times that it's not working. Mind you, they still deactivate your domains and then blame you for their shitty web app that doesn't, in fact, work.

Terrible experience. Slow replies, and nothing gets solved. has been 2 weeks for an auth code, they are doing everything possible to slow me down, so I had to renew a domain with them. never again

I will provide the case number only after I've been able to pull away the domain. Seeing how you work, I don't want to be stuck with you for life.