EuroDNS Avaliações 

301
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

If only this company were as committed to providing real customer support as they are to limiting the damage to their reputation on Trustpilot, the world would be a much better place. Instead, custom... Ver mais

Avaliado com 4 de um total de 5 estrelas

Most of the ladies are very helpful but the Gentlemen can work on their patience skills. There are many people out there who are not as tech-savy, so more patience will help customers get what they ne... Ver mais

Avaliado com 1 de um total de 5 estrelas

When I wanted to transfer out my domain it is locked and cannot proceed. Support says I have to be patient and wait for a few days, probably next week EuroDns will free my domain. Looks like temporary... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have had 4 domains with EuroDNS for longer than I can remember. Excellent prices and, when I've needed support, it's been fantastic. I have just needed to set up a URL forwarding for an existing we... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de DNS
  2. Serviço B2B
  3. Provedor de soluções em e-commerce
  4. Provedor de e-mail
  5. Empresa de hospedagem na Web

Escrito pela empresa

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

301 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 89% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(301)

57 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very satisfied customer for may years

I have had 4 domains with EuroDNS for longer than I can remember. Excellent prices and, when I've needed support, it's been fantastic. I have just needed to set up a URL forwarding for an existing website to a new one. It was made more complicated because both were HTTPS (it's much simpler from HTTP to HTTPS).
Romuald was very helpful. All steps well explained and with links to the relevant help pages.

13 de junho de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi John, thank you for your review.

Avaliado com 1 de um total de 5 estrelas

eurodns is friggin bullshit!

eurodns is friggin shit! i waste my friggin money into them all the domains i got from them refusing to update nameservers! classic.. only friggin chinese domains are trustworthy nowadays! this is how far are we fallen idiotic disgrace!

13 de junho de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

We're sorry to hear you've experienced that.
To help resolve the issue, could you please provide a reference number or any related order details? That way, we can look into it and assist you more effectively. Thank you.
Best regards, EuroDNS team.

Avaliado com 5 de um total de 5 estrelas

Very good service.

Very good service.
Helped to buy a domain at lower cost and transfer to my VPS service provider. All was smooth. Thanks

6 de junho de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you for your review, JJ.
Best regards, EuroDNS team.

Avaliado com 4 de um total de 5 estrelas

Fast DNS and reliable

Remove one star for two reasons:
1-There is no online chat operator and you may ask for assistance only trough the email or direct call.
2-When you transfer the domain they are not moving DNS zones and you need to make the setting by yourself.
I see DNS updates are very fast and reliable, I'm happy with their service.

1 de maio de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you for the review Nima. Cheers - EuroDNS team

Avaliado com 1 de um total de 5 estrelas

The billing is a disaster

The billing is a disaster. The platform randomly created 10 different billing profiles, only one of which did not have the VAT number, and took that as the billing information.

When I emailed asking them to add the VAT number, they refused unless we pay 15€ for the "change".

Terrible customer service!

8 de maio de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Alejandro, we're sorry for the frustration caused.
While we understand your concerns, our billing system follows strict invoicing rules, including for VAT updates. If you have any further questions, feel free to contact us at support@eurodns.com.
Best regards, EuroDNS team.

Avaliado com 1 de um total de 5 estrelas

stay away from this rip off company

stay away from this rip off company. ive bought a domain name wait it for it to be processed, next morning i received an e`mail saying, i can not have that domain? coz already been sold? :(
why sell something you dont have. just a total rip off BS company..
Case #: 00765604

Subject : Re: Your order 21083397

THIS IS THEIR EMAIL
Hello HH

Unfortunately, one of the services you requested in your order has been closed:

Order details Reason order denied
1 Annual fee for .pl : 888.pl for 1 year(s) The domain name has already been registered by a third party

The amount will be refunded on the payment method used to pay the order, if it was paid using credit card or Maestro card. If the order was paid with PayPal, iDEAL, bank transfer or prepaid account, the amount will be refunded on your EuroDNS prepaid account.

The complete refund process can take up to 5 business days.

what a POS. bunch of C,s

12 de maio de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hello Halit. We are sorry to hear about your experience. Unfortunately, the domain you requested was already registered by a third party. We will be happy to give you a refund as previously stated. Thank you, EuroDNS team.

Avaliado com 4 de um total de 5 estrelas

to expensive

12 de maio de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hello Svetozar, thank you for your feedback. We work continously to keep our prices competitive and offer your the best value. Thank you, EuroDNS team.

Avaliado com 1 de um total de 5 estrelas

Got robbed

I had been a satisfied user of EuroDNS services until a recent incident involving the registration of a domain name that was mistakenly flagged—apparently based on an AI-generated report—as potentially fraudulent.

Without any prior consultation or proper communication, EuroDNS took unilateral action and permanently closed my account, rendering all my domain names inaccessible and unmanageable. While swift action may be justified in cases involving criminal activity, it is equally important to reassess the situation once additional context or clarification is provided.

Despite my clear explanation that the domain was not being used fraudulently in any way, EuroDNS has shown no willingness to reconsider their position. Furthermore, they have refused to transfer my domains to another registrar, effectively seizing control of assets that rightfully belong to me.

Based on these experiences, I can only strongly advise others to stay well clear of this company.

Edited on 7th May 2025: Although EuroDNS stated they would investigate the matter, they simply closed the case after their Trustpilot reply without providing any comments. The account remains suspended.

Edited on 12th May 2025: I was only able to transfer my previous domain names to another provider after directly contacting the company's COO. They still have not acknowledged any wrongdoing, and offered neither an apology nor a refund throughout the process. I strongly urge fellow customers to be extremely cautious.

Edited on May 12th (again): I think it says a lot about a company when, instead of offering an apology, it chooses to publicly share a customer’s private and detailed information.

7 de maio de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi, we're sorry to hear about your experience.
To investigate this further, could you please share a reference number, support ticket ID, or the domain name in question? We'll look into it as soon as possible.
Best regards, EuroDNS Team.

UPDATE:

Thank you for your feedback regarding the suspension of the domain name facebookteam.com. We take all complaints seriously and are committed to upholding our terms and maintaining a secure and lawful environment for all users.

We would like to clarify the reasons behind the suspension:

Violation of Our Terms and Conditions:
The domain name (RegisteredTrademark)team.com and the associated email address mark.zuckerberg@(RegisteredTrademark)team.com were registered in violation of our Terms and Conditions, specifically:
Article 10.1: This section explicitly states that customers must not infringe on the rights of third parties. In this case, the use of a domain name and email address resembling a well-known brand was deemed to be in violation of intellectual property rights and could have misled others into believing it was an official account, which is a clear breach.
Immediate Suspension Clause (Article 15.1):
As per Article 15.1 of our Terms and Conditions, we reserve the right to suspend services immediately if we believe there is a potential risk, including cases involving suspected phishing or fraudulent activity. In this case, the domain raised concerns of potential phishing or identity misrepresentation, which led us to act promptly to prevent further harm.

Domain Transfer:
Regarding the domain transfer request, we would like to confirm that we only allowed the transfer of a domain name that was not associated with the infringing domain. We are committed to ensuring that all domains under our management comply with legal and security standards.
We understand the inconvenience this may cause, but our primary responsibility is to protect our customers and maintain the integrity of our services by adhering to legal and ethical standards. If you believe there has been any misunderstanding or if you wish to appeal the suspension, please feel free to contact us directly, and we would be happy to assist you further.
Thank you for your understanding and cooperation.

Avaliado com 5 de um total de 5 estrelas

Very friendly and competent support.

Very friendly and competent support.
Thank you very much!

29 de abril de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thanks for your review, we take pride in offering outstanding support!
Best regards, EuroDNS team.

Avaliado com 1 de um total de 5 estrelas

Slow and difficult auth code release

EuroDNS is known for its restrictive auth code (EPP code) release policy, where they:
• Delay releasing the auth code for 5 days after the request (likely as a "security measure").
• Invalidate the code after ~14 days without warning, forcing users to request it again if the transfer isn’t initiated in time.
This can be frustrating, especially if you’re trying to transfer your domain quickly. Here’s how to work around EuroDNS’s policy:
How to Successfully Transfer Out of EuroDNS
1. Request the Auth Code Early
• Go to EuroDNS Dashboard → Domain → Transfer Out → Request Auth Code.
• Note the exact time/date of your request (the 5-day timer starts then).
• EuroDNS will email the code only after 5 days.
2. Initiate the Transfer Immediately After Receiving It
• Once you get the code, start the transfer at your new registrar within 24–48 hours (EuroDNS may invalidate it after ~14 days).

22 de abril de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Ettore, we're sorry to hear about your experience. To help us look into your case and assist you further, could you please share your contact details or a reference number? You can reply here or reach out to us directly at support@eurodns.com. Thank you.

Avaliado com 4 de um total de 5 estrelas

Recommended

After trying several DNS services in the US and Europe, I found EuroDNS, their price and proximity to where I lived made them very attractive to me.
The zone management and DDNS section has been simple to use compared to others and customer support has always been there.
I have now been a customer for over 6 years, I'm very happy and I recommend.

19 de abril de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Jerry, thank you for your feedback. Best regards, EuroDNS team.

Avaliado com 1 de um total de 5 estrelas

Unprofessional Service – Domains Suspended Without Justification

Extremely disappointed with EuroDNS. They suspended my domains without any clear reason or valid explanation, even though I have never used them for anything illegal or against their policies. I reached out to support multiple times, but their responses were vague and unhelpful.

What’s worse is that they blocked me from transferring my domains, which feels like they’re holding them hostage. I paid for these services and expected a professional level of support and transparency — unfortunately, I received neither.

I strongly do not recommend EuroDNS if you value your online business and domain ownership. There are much more trustworthy and responsive registrars out there.

14 de abril de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi, we're sorry to hear about your experience.
To investigate this further, could you please share a reference number, support ticket ID, or the domain name in question? We'll look into it as soon as possible.
Best regards, EuroDNS Team.

UPDATE: Hi, We were able to look into your case and confirm that it has been reviewed by our legal team. As this is a particular situation, the details have already been explained to you.

If you have any further questions or would like additional clarification, you're welcome to contact our legal department directly at legalservices@eurodns.com.

Thank you for your understanding.

Best regards, EuroDNS team.

Avaliado com 3 de um total de 5 estrelas

way too expensive too bad because…

way too expensive too bad because gadaddy is cheaper

21 de março de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Hi Constantin, thank you for your feedback. We're happy to assist you at eurodns@support.com in case you need further help or have any additional questions. Best regards, EuroDNS team.

Avaliado com 5 de um total de 5 estrelas

Always a good and fast response

Always a good and fast response to any question you may have regarding your subscription. I have been a client for years and can only recommend them!

18 de março de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thanks for your feedback.
Best regards, EuroDNS team.

Avaliado com 5 de um total de 5 estrelas

First impressions

It has only been a month but so far i have had a good experience, no issues, quick service and fair prices.
Lets hope it stays this way.

17 de março de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you, Jordy.

Avaliado com 5 de um total de 5 estrelas

Very good

Very good. They helped me to migrate a .hm domain, without issue. Their response was speedy.

10 de março de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thank you for your feedback. Best regards, EuroDNS Team.

Avaliado com 1 de um total de 5 estrelas

Unbelievable

Unbelievable! Despite EuroDNS having some of the highest rates in the market, they outright stole all seven of my domains that I transferred to them just a few weeks ago. They changed the nameservers without my consent and are now refusing to refund me. This is absolutely unacceptable—what a terrible company!"

5 de março de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Dear Karim, to help us better understand your issue, could you kindly provide a reference number or any additional details we can use to track your case? Alternatively, you can reach out to support@eurodns.com with a brief explanation of your issue, and our team will assist you promptly. Best regards.

Avaliado com 1 de um total de 5 estrelas

Payment twice

The money was debited from our account but did not reach EuroDNS. It could not be determined whether the error was on EuroDNS's side or with the payment service provider. We then made a second payment.

7 de fevereiro de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Dear customer, in order to better understand your issue, we'd appreciate if you could provide us with a reference number or any other information we could use to track your case. You can also email support@eurodns.com explaining your issue, our team will help you promptly. Best regards.

Avaliado com 5 de um total de 5 estrelas

Sehr zuverlässiger Domainregistar

Sehr zuverlässiger Domainregistar. Einfaches Managementtool und faire Preise. Schneller und freundlicher Support.

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da EuroDNS

Resposta da EuroDNS

Thanks, Max.
Best regards, EuroDNS team.

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