Fairway went above and beyond to ensure that the sofa I had ordered would fit through the small cottage door that I have. They went as far as test driving it by bringing the showroom sofa to test the... Ver mais
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Veja o que dizem as avaliações
Having recently been a customer I am very impressed by this company. The Newton Abbot showroom has a superb range of furniture - you're unlikely not to find something you like. The showroom staff are... Ver mais
A empresa respondeu
We bought two beds for our boys for the new house. One was available straight away, so we arranged delivery for the day after completion. The other one was going to be ready in 3 weeks which made the... Ver mais
A empresa respondeu
Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th M... Ver mais
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Detalhes da empresa
Sobre Fairway Furniture
Escrito pela empresa
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Informações de contato
184 Billacombe Road, PL9 7HE, Plymouth, Reino Unido
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
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Fairway went above and beyond to ensure…
Fairway went above and beyond to ensure that the sofa I had ordered would fit through the small cottage door that I have. They went as far as test driving it by bringing the showroom sofa to test the space needed! Amazing customer service .
8 de julho de 2026
Cannot recommend highly enoughly
Cannot recommend highly enoughly. Friendly and knowledgeable staff and delivery drivers.
So happy with furniture and very fast delivery.
6 de julho de 2026
Excellen t service
We experienced a problem with a product bought from Fairway, on reporting the issue , we had a replacement within a month . Staff service excellent
8 de julho de 2026
Good service at the salesroom and…
Good service at the salesroom and during delivery.
8 de julho de 2026
Great service in the shop
Great service in the shop, fast delivery and comfy bed. Great!
4 de julho de 2026
Good servicej
The young man took a lot of trouble to help me choose the most suitable unit for me and provided me with a coffee.
16 de junho de 2026
Resposta da Fairway Furniture
Thank you for your lovely review! We're so pleased to hear that Ethan took the time to help you find the unit that best suited your needs. Providing friendly, personal service is something we pride ourselves on.
Thank you for choosing Fairway Furniture, and we hope to welcome you back again soon.
Kind regards, Fairway Furniture
From entering the store to choosing our…
From entering the store to choosing our settees the staff were not pushy but left us to peruse the store until we saw the ones we wanted, Brian who took our order was excellent and explained fully everything about the services and warranties/insurance cover etc and ways to pay for said items. He also explained about how long it would take before delivery and would inform us of a date which he duly did which was the 8th July 2026.
The furniture was delivered on time by the two delivery drivers who were excellent and placed the settees where we wanted them without any problems and took photos after they had finished of the settees in place, very well done to both of them.
My wife then found a crease in one of the middle back cushions after the delivery, I reported this to ANGIE with photos the next day at the Newton Abbot branch who handled the problem promptly and later she informed us that Neil from G Plan would contact us to arrange a date to see the problem, he contacted us and arranged a date for the 14th July.
He arrived this morning at the time and date we arranged and sorted the problem to hos and our satisfaction.
We would like to state that we have always been highly satisfied with everything we have purchased from Fairways Furniture and find the staff friendly and informative and not pushy and we always recommend this store to friends and family.
All staff should be congratulated for all their effort and customer satisfaction, well done to all staff in branch from two satisfied customers.
22 de maio de 2026
Resposta da Fairway Furniture
Thank you so much for your wonderful and detailed review. We're delighted to hear that you enjoyed such a positive experience from the moment you entered our store through to the delivery and aftercare service.
It's fantastic to know that Brian provided all the information you needed in a relaxed, no-pressure environment, and that our delivery team impressed you with their professionalism and care. We're also pleased that Angie was able to promptly assist with your query and resolving the issue quickly and to your satisfaction.
Your kind words about our team's friendliness, knowledge, and commitment to customer service mean a great deal to us. Knowing that you continue to choose Fairway Furniture and recommend us to your friends and family is the highest compliment we could receive.
Thank you once again for your continued support, and we hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
Resposta da Fairway Furniture
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience, as we always aim to provide a clear and helpful service throughout the whole process.
We were surprised to receive your review, as when you visited the store to complete your finance paperwork, Elliott took the opportunity to go through your order with you to check that all details were correct. We always strive to make sure our customers have the information they need and feel supported with their purchase.
We would welcome the opportunity to discuss any remaining concerns with you directly. Please do get back in touch with the Store Manager so we can better understand your experience.
Kind regards, Fairway Furniture
Good advice
Good advice, no hard pressure sale, followed by spot on delivery time and no hassle assembly by friendly staff.
9 de julho de 2026
Resposta da Fairway Furniture
Thank you for your great review! We're so pleased to hear that you found our team helpful and appreciated our relaxed, no-pressure approach to helping you choose the right bed. It's also wonderful to know your delivery arrived exactly as planned and that our friendly delivery team made the assembly process quick and hassle-free.
We really appreciate your feedback and hope you enjoy your new bed!
Kind regards, Fairway Furniture
Excellent from showroom to delivery
Excellent from showroom to delivery. Salesman Max very informative and helpful. Delivery on time and communication from all was superb. Love my new Harrison Spinks mattress.
7 de julho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review! We're delighted to hear that your overall shopping experience with us was excellent. We'll be sure to pass your kind words on to Max – he'll be pleased to know his knowledge and helpful advice made such a positive impression. It's also great to hear that our communication and delivery service met your expectations.
Most importantly, we're thrilled that you're loving your new Harrison Spinks mattress. Wishing you many comfortable and restful nights ahead!
Kind regards, Fairway Furniture
Fairway furniture. St. Austell
Staff very helpful in store.
Delivery confirmed and delivered on time.
Second recent purchase from Fairway.
Highly recommend.
4 de julho de 2026
Resposta da Fairway Furniture
Thank you for your lovely review! We're delighted to hear that our store team were helpful and that your delivery arrived on time as promised. It's especially rewarding to know this was your second recent purchase with us – your continued support means a great deal to us.
Thank you for your recommendation, and we hope to welcome you back again in the future!
Kind regards, Fairway Furniture
Buying Experiance
We were made welcome on entry, sales persons knowlege of products, ordering and receiving products quicker that stated and the delivery, assembly plus removal of packaging was very good, great experiance to shop at our localTavistock branch.
1 de julho de 2026
Resposta da Fairway Furniture
Thank you for your fantastic 5-star review! We're delighted to hear you felt welcome from the moment you arrived at our Tavistock store. It's wonderful to know our team's product knowledge helped you choose the right bed, and that your order arrived sooner than expected. We're also pleased that the delivery, assembly, and packaging removal all went smoothly.
Your kind words mean a lot to the whole team, and we look forward to welcoming you back to our Tavistock store in the future.
Kind regards, Fairway Furniture
Excellent Customer Service
Helpful staff, from the receptionist, salesman and delivery team, made the purchase of a new bed easy. Plenty of choice in the showroom.
Particularly impressed with being informed of progress after ordering until delivery. The text on the day of delivery, confirming the exact expected delivery time, was very helpful and appreciated.
9 de julho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review! We're delighted to hear that all of our teams helped make your bed-buying experience smooth and enjoyable. It's great to know you appreciated the wide choice in our showroom, as well as the updates throughout your order. Keeping our customers informed every step of the way is something we take pride in, so we're especially pleased that the delivery text was helpful.
We hope you enjoy your new bed, and thank you again for shopping with us.
Kind regards, Fairway Furniture
In tthe assistant was very helpful and good while i tried to make my mind uphe store at tavistock the assistant…
In the store at tavistock the assistant was very helpful, even though we took awhile to make our minds up on which bed we required.
12 de junho de 2026
Resposta da Fairway Furniture
Thank you for your kind review! We're so pleased to hear you had a positive experience in our Tavistock store. Choosing the right bed is an important decision, and we're glad our team was able to help while you took the time to find the perfect one.
We really appreciate your feedback and hope you enjoy your new bed for many years to come!
Kind regards, Fairway Furniture
You Won't Find Better
Having recently been a customer I am very impressed by this company. The Newton Abbot showroom has a superb range of furniture - you're unlikely not to find something you like. The showroom staff are excellent. They give customers useful information without being pushy or in your face - they know when to give prospective purchasers space to make up their minds. The products on offer are good quality, delivery dates are adhered to and deliveries are made by an experienced helpful team. We'll shop here again.
20 de maio de 2026
Avaliação não solicitada
Resposta da Fairway Furniture
Thank you so much for your fantastic 5-Star review! We're delighted to hear you had such a positive experience with us, from browsing our Newton Abbot showroom through to delivery.
It's wonderful to know our team struck the right balance by being helpful without being pushy, and that you were pleased with the quality of our furniture and the delivery service. We'll be sure to pass your kind words on to everyone involved—they'll really appreciate them.
Thank you for choosing us, and we look forward to welcoming you back to the showroom again soon!
Good sales service excellent delivery…
Good sales service excellent delivery service nothing to much trouble
30 de junho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful feedback! We're delighted to hear you received excellent service from both our sales team and delivery crew. Knowing that nothing was too much trouble is exactly the experience we strive to provide. We really appreciate your support and look forward to helping you again in the future.
Resposta da Fairway Furniture
Thank you for your wonderful feedback! We're delighted to hear your delivery arrived early and that our team provided friendly, knowledgeable service. We really appreciate your support and hope to serve you again soon.
Fairway are among the best local…
Fairway are among the best local companies I have had dealings with. From the helpfulness of all store staff, to the efficient communications from them to keep customers up to date with the progress of their orders. The delivery time was adhered to and delivery personnel pleasant.
It is worth the trip to Tavi from Saltash to receive such excellent service. I have recommended you to a number of people.
Thank you.
2 de junho de 2026
Resposta da Fairway Furniture
Thank you so much for your fantastic 5 Star review. We're truly delighted to hear that every part of your experience met your expectations, from the helpfulness of our store team and clear communication throughout your order, to our delivery service arriving on time with a friendly team.
We are especially grateful that you've recommended us to others, we will also pass your review on to our Tavistock team.
Thank you again for your kind words and continued support. We look forward to welcoming you back and helping you again in the future.
efficient and on time, well done.
The two guys who delivered the new mattress were both very efficient and polite, and were away in about fifteen minutes with all the wrapping and old mattress.
3 de julho de 2026
Resposta da Fairway Furniture
Thank you for your review! We’re really pleased to hear the delivery team were efficient and polite, and that everything was taken care of so quickly, including the removal of your old mattress and all packaging. We appreciate your feedback and look forward to helping you again.
Good service
Good service - very knowledgeable. Met my demanding time schedule and delivery was excellent.
Well done!
18 de junho de 2026
Resposta da Fairway Furniture
Thank you for your review! We’re really pleased to hear you were happy with our knowledgeable team and that we met your time schedule. It’s great to know the delivery went smoothly. Kind regards Fairway
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