In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... Ver mais
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I found Fairway furniture, very helpful and great friendly staff. I wasn’t sure on style or color for my new sofa and chair, but I had the professional help that I was looking for l would highly recom... Ver mais
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A great selection of a range of sofas. Much better than all the other furniture stores we had been in in Plymouth. Very helpful staff and I was able to take fabric samples home to see how they look... Ver mais
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Professional and kind service. The men delivery our sofas had an issuecwith the controls they couldn't figure out. A man came back and fixed it in just a few weeks and they were really good at communi... Ver mais
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Detalhes da empresa
Sobre Fairway Furniture
Escrito pela empresa
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Informações de contato
184 Billacombe Road, PL9 7HE, Plymouth, Reino Unido
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant customer service and great…
Brilliant customer service and great delivery experience thankyou
22 de julho de 2026
Resposta da Fairway Furniture
Thank you so much for your kind words! We're delighted to hear you had a great experience with both our customer service and delivery. As a family run, independent business we really appreciate your support!
Staff were knowledgeable and very helpful
Staff were knowledgeable, friendly and polite. We ordered a mattress which we are very pleased with. Delivery service was excellent.
16 de julho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you found our staff to be knowledgeable, friendly, and polite, and that you're so pleased with your new mattress. It's also fantastic to know that your delivery experience was excellent.
We really appreciate you taking the time to share your experience, and we hope you enjoy many comfortable nights on your new mattress. We look forward to welcoming you back again in the future.
Product great but delivery not so great
Great retail service (Max was brilliant) however delivery service was very disappointing
My 72 year old wife was left to put on the chair legs herself with great difficulty
17 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to share your feedback.
We're delighted to hear that Max provided you with such excellent service in store, and we'll be sure to pass on your kind comments to him.
However, we're very sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating it must have been for your wife to be left to fit the chair legs herself, particularly given the difficulty this caused. This is certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention as we do offer two different delivery options to alleviate this problem the Essential which you purchased which was a basic delivery to the room of your choice with no-unpacking or set-up or a Premium Delivery & Setup which includes unwrapping and assembly of all applicable furniture leaving them ready for use, we will discuss with Max why this service wasn't offered on this occasion. If there's anything we can do to help further, please don't hesitate to contact our customer service team so we can look into your experience in more detail.
Thank you again for your valuable feedback.
Very helpful and friendly staff both in…
Very helpful and friendly staff both in showroom and at delivery.
Wide range of good quality furniture
13 de julho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you found both our showroom and delivery teams to be helpful and friendly. It's also great to know that you were impressed with our wide range of quality furniture.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new furniture for many years to come. We look forward to welcoming you back again in the future.
Andrea our sales advisor was fab really…
Andrea our sales advisor was fab really knew her stuff and very friendly and couldn't be happier with the sofa we picked
14 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your wonderful review. We're delighted to hear Andrea provided such friendly and knowledgeable service and helped you find the perfect sofa. We'll be sure to pass your kind comments on to her. Thank you for shopping with us, and we hope you enjoy your new sofa for many years to come.
Kind regards,
Fairway.
No problems nice delivery men polite
20 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your review. We're delighted to hear everything went smoothly and that our delivery team provided polite, friendly service. We'll be sure to pass your kind comments on to the team. Thank you for shopping with us.
Kind regards,
Fairway.
This company is superb
This company is superb. We found them while on holiday in Devon. The range of sofas is lovely, very competitive prices for the quality, good sales service, informative not pushy, and the delivery was by their own staff, hence perfect. 10/10! Thank you!
16 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave such a wonderful 5-star review. We're delighted to hear you found us while on holiday and that you were so pleased with our range of sofas, competitive prices, and the service you received from both our showroom and delivery teams. As a local family-run business, it means a great deal to receive such kind feedback. Thank you for shopping with us, and we hope you enjoy your new sofa for many years to come.
Kind regards,
Fairway.
Sales were.very helpful and…
Sales were.very helpful and professional. Nothing was too much trouble. Delivery of chairs came earlier than estimated and delivery men were friendly and carried the bulky boxes into the house and placed them just where I asked them.
16 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your review. We're delighted to hear that our sales team were helpful and professional, and that nothing was too much trouble. It's also wonderful to know your chairs arrived earlier than expected and that our delivery team provided such friendly, helpful service. We'll be sure to pass your kind comments on to both teams. Thank you for shopping with us.
Kind regards,
Fairway.
Outstanding service on purchase of a new bed from Fairway.
My purchase of a new adjustable bed was seamless right through to delivery & set up, & even taking my old bed away! The staff in the St.Austell store were very helpful & gave the right amount of help without being pushy.
The men who delivered the bed were also super helpful & very polite.
As a full time Carer this was an extra thing to see to on my already full schedule, but I can honestly say that Fairway staff made it an easy process & are a delight to deal with.
I am thrilled with my purchase & with the service I received. Well done Fairway!
14 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave such a wonderful 5-Star review. We're delighted to hear that your experience, from choosing your adjustable bed through to delivery, setup, and collection of your old bed, was seamless. We'll be sure to pass your kind comments on to both our St Austell showroom team and our delivery team. It means a great deal to know we could make the process easier for you, and we're thrilled that you're so pleased with your new bed. Thank you for shopping with us.
Kind regards,
Fairway.
Friendly, respectful and timely delivery
Friendly helpful showroom - not pushy.
Delivered earlier than initially thought, which was perfect.
The delivery was smooth and stress free - the delivery guys were lovely.
We are really pleased with the furniture.
17 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your wonderful review. We're delighted to hear you enjoyed a relaxed showroom experience, speedy delivery, and such great service from our delivery team. It's fantastic to know you're so pleased with your new furniture. Thank you for shopping with us.
Kind regards,
Fairway.
Excellent service
Excellent service . Nothing was to much trouble . We have been dealing with Fairway now for many years. Great service .
17 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your wonderful review. We're delighted to hear you've continued to receive excellent service over the many years you've shopped with us. Your loyalty means a great deal to us, and we're so pleased our team has been able to help whenever needed. Thank you for your continued support, and we look forward to welcoming you back soon.
Kind regards,
Fairway.
We appreciated the careful handling of…
We appreciated the careful handling of our new furniture, polite and professional service
16 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your review. We're delighted to hear you appreciated the care taken with your new furniture and the polite, professional service you received. We will be sure to pass your kind comments on to our delivery team. Thank you for shopping with us.
Fairway went above and beyond to ensure…
Fairway went above and beyond to ensure that the sofa I had ordered would fit through the small cottage door that I have. They went as far as test driving it by bringing the showroom sofa to test the space needed! Amazing customer service .
8 de julho de 2026
Resposta da Fairway Furniture
Thank you for your 5-star review! We're delighted to hear that our team went above and beyond to ensure your sofa was the perfect fit, as a local run family business we strive to provide the best possible service for our customers which is always our priority, and we're so pleased we could help. Thank you for your kind words and for shopping with us.
Kind regards,
Fairway.
Cannot recommend highly enoughly
Cannot recommend highly enoughly. Friendly and knowledgeable staff and delivery drivers.
So happy with furniture and very fast delivery.
6 de julho de 2026
Resposta da Fairway Furniture
Thank you for your 5-Star review! We're delighted to hear that you had such a positive experience with our friendly and knowledgeable team, and that you're so happy with your furniture and the fast delivery. We will be sure to pass your kind comments. Thank you for shopping with us.
Kind regards,
Fairway.
Excellen t service
We experienced a problem with a product bought from Fairway, on reporting the issue , we had a replacement within a month . Staff service excellent
8 de julho de 2026
Resposta da Fairway Furniture
Thank you for your review! We're delighted to hear that our team was able to resolve the issue quickly and that you were pleased with the replacement service. We will ensure your kind comments are passed on to the team. Thank you for shopping with us.
Kind regards,
Fairway.
Good service at the salesroom and…
Good service at the salesroom and during delivery.
8 de julho de 2026
Resposta da Fairway Furniture
Thank you for your review! We're delighted to hear you received great service both in our showroom and during delivery, we will ensure we pass this on to our store and delivery teams. Thank you for shopping with us.
Kind regards,
Fairway.
Great service in the shop
Great service in the shop, fast delivery and comfy bed. Great!
4 de julho de 2026
Resposta da Fairway Furniture
Thank you for your review! We're delighted to hear you had a great experience in our shop, received your order quickly, and are enjoying your comfortable bed. Thank you for shopping with us. Kind regards Fairway.
Good servicej
The young man took a lot of trouble to help me choose the most suitable unit for me and provided me with a coffee.
16 de junho de 2026
Resposta da Fairway Furniture
Thank you for your lovely review! We're so pleased to hear that Ethan took the time to help you find the unit that best suited your needs. Providing friendly, personal service is something we pride ourselves on.
Thank you for choosing Fairway Furniture, and we hope to welcome you back again soon.
Kind regards, Fairway Furniture
From entering the store to choosing our…
From entering the store to choosing our settees the staff were not pushy but left us to peruse the store until we saw the ones we wanted, Brian who took our order was excellent and explained fully everything about the services and warranties/insurance cover etc and ways to pay for said items. He also explained about how long it would take before delivery and would inform us of a date which he duly did which was the 8th July 2026.
The furniture was delivered on time by the two delivery drivers who were excellent and placed the settees where we wanted them without any problems and took photos after they had finished of the settees in place, very well done to both of them.
My wife then found a crease in one of the middle back cushions after the delivery, I reported this to ANGIE with photos the next day at the Newton Abbot branch who handled the problem promptly and later she informed us that Neil from G Plan would contact us to arrange a date to see the problem, he contacted us and arranged a date for the 14th July.
He arrived this morning at the time and date we arranged and sorted the problem to hos and our satisfaction.
We would like to state that we have always been highly satisfied with everything we have purchased from Fairways Furniture and find the staff friendly and informative and not pushy and we always recommend this store to friends and family.
All staff should be congratulated for all their effort and customer satisfaction, well done to all staff in branch from two satisfied customers.
22 de maio de 2026
Resposta da Fairway Furniture
Thank you so much for your wonderful and detailed review. We're delighted to hear that you enjoyed such a positive experience from the moment you entered our store through to the delivery and aftercare service.
It's fantastic to know that Brian provided all the information you needed in a relaxed, no-pressure environment, and that our delivery team impressed you with their professionalism and care. We're also pleased that Angie was able to promptly assist with your query and resolving the issue quickly and to your satisfaction.
Your kind words about our team's friendliness, knowledge, and commitment to customer service mean a great deal to us. Knowing that you continue to choose Fairway Furniture and recommend us to your friends and family is the highest compliment we could receive.
Thank you once again for your continued support, and we hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
Resposta da Fairway Furniture
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience, as we always aim to provide a clear and helpful service throughout the whole process.
We were surprised to receive your review, as when you visited the store to complete your finance paperwork, Elliott took the opportunity to go through your order with you to check that all details were correct. We always strive to make sure our customers have the information they need and feel supported with their purchase.
We would welcome the opportunity to discuss any remaining concerns with you directly. Please do get back in touch with the Store Manager so we can better understand your experience.
Kind regards, Fairway Furniture
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