In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... Ver mais
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Veja o que dizem as avaliações
I found Fairway furniture, very helpful and great friendly staff. I wasn’t sure on style or color for my new sofa and chair, but I had the professional help that I was looking for l would highly recom... Ver mais
A empresa respondeu
A great selection of a range of sofas. Much better than all the other furniture stores we had been in in Plymouth. Very helpful staff and I was able to take fabric samples home to see how they look... Ver mais
A empresa respondeu
Professional and kind service. The men delivery our sofas had an issuecwith the controls they couldn't figure out. A man came back and fixed it in just a few weeks and they were really good at communi... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Fairway Furniture
Escrito pela empresa
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Informações de contato
184 Billacombe Road, PL9 7HE, Plymouth, Reino Unido
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Helpful sales experience, supported by regular accurate delivery details. Delivery and set up of the furniture was carried out as agreed. We would certainly use Fairway Furnishings again
29 de julho de 2026
Resposta da Fairway Furniture
Thank you for your lovely review. We're pleased to hear that you had a helpful sales experience and that our regular delivery updates kept you well informed throughout the process.
It's also great to know that your furniture was delivered and assembled as planned. We truly appreciate your feedback and are delighted that you would choose us again in the future.
Bed delivery and installation very…
Bed delivery and installation very good. Only complaint two men booked for carpet fitting as wardrobe needed moving Only one man came and my husband had to help him.
29 de julho de 2026
Resposta da Fairway Furniture
Thank you for your feedback. We're pleased to hear that the bed delivery and installation went well and that you were happy with the service provided.
We're sorry to learn that only one fitter attended for the carpet fitting when two were expected. We appreciate you bringing this to our attention and have shared your comments with the team to help us ensure a smoother experience in the future.
The selection is fantastic and we are…
The selection is fantastic and we are very happy with the furniture we ordered great quality
31 de julho de 2026
Resposta da Fairway Furniture
Thank you for your review. We're pleased to hear that you found our selection fantastic and that you're happy with the furniture you chose.
Knowing that you're delighted with the quality of your purchase means a great deal to us. We hope you enjoy your new furniture for many years to come.
Excellent to buy from assistances in…
Excellent to buy from assistances in shop very knowledgeable of products and after sales very good , emails and phone calls as to keeping you up to date pleasure to do purchase from . B. Coe
1 de julho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review.
We're pleased to hear that our showroom team were able to provide their knowledge and help you find the right product. It's also great to know that our team kept you well informed throughout the process with regular updates.
We truly appreciate your kind words and are delighted that your experience with Fairway Furniture was such a positive one.
Everything ran smoothly from start the…
Everything ran smoothly from start the finish. Amazing quality bed my son loves it.
28 de julho de 2026
Resposta da Fairway Furniture
Thank you for your kind feedback. We're so pleased to hear that everything ran smoothly from start to finish, that your son loves his new bed and that you're happy with the quality of your purchase.
We hope it brings many years of comfort!
Happy customer
We found the staff in the shop very helpful and efficent.
We also found the delivery guys to be polite, helpful and friendly.
We are very happy with our purchase. And would recommend fairway furniture.
We have bought several items from this store and always go back.
28 de julho de 2026
Resposta da Fairway Furniture
Thank you for your lovely review. We're happy to hear that both our showroom team and delivery colleagues were helpful, friendly, and efficient.
It's especially rewarding to know that you're happy with your purchase and that you've continued to choose Fairway Furniture over the years. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Great service from the store and…
Great service from the store and delivery team ,I have a lot of steps to my house and nothing was to much trouble for the team
24 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave your feedback. We're delighted to hear that you received such excellent service from both our showroom and delivery teams.
It's brilliant to hear that our delivery team were able to manage the access to your property with ease and provide a helpful, hassle-free experience. Going above and beyond for our customers is something we always strive for, so your kind comments are greatly appreciated.
Everyone polite delivery good
1 de agosto de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave us a review. We’re glad to hear that you found everyone polite and that your delivery experience was a good one. Our team works hard to provide friendly service from purchase through to delivery, so it’s wonderful to know this was reflected in your experience.
Thank you for choosing us and we hope you enjoy your new furniture.
The delivery was very efficient a very…
The delivery was very efficient a very good service.
23 de julho de 2026
Resposta da Fairway Furniture
Thank you for your kind review!
We're pleased to hear that you found our delivery service efficient and that everything went smoothly. Thank you for taking the time to share your experience with us, it is greatly appreciated.
Needed a new suite
Needed a new suite. Went to St Austell Fairway Furniture store. We met a salesman called Will, who looked after our every need possible. Was made to feel welcome from the start. Nothing was too much trouble for him. We were allowed to wander around with no sales pressure at all, which is something I like. When we found what we liked, Will was there to help guide us through our options. My husband and I came away feeling happy and very impressed by the way we were helped and advised throughout our visit.
Many thanks to all at Fairway Furniture.
I couldn’t rate our shopping experience higher, and would recommend them to anyone.
29 de junho de 2026
Avaliação não solicitada
Resposta da Fairway Furniture
Thank you for your fantastic review!
It's lovely to hear that Will at our St Austell store made your experience a positive one and to know you felt welcomed, supported, and able to browse at your own pace without any pressure. We'll be sure to pass on your kind comments to Will and the team. Thank you for your recommendation, and we hope you enjoy your new suite.
a great company to deal with
a great company to deal with, right from being in the showroom to having the furniture delivered. very professional, but also friendly and approachable. the staff knew exactly what we needed and advised us the best option. they kept us informed all the time. the delivery was on time, rang us to arrange a time. everything was on perfect
21 de julho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review!
We're delighted to hear you had a positive experience from our showroom through to delivery. It's great to know our team provided helpful advice, kept you informed, and delivered a friendly, professional service. We really appreciate your feedback and hope you love your new furniture.
Resposta da Fairway Furniture
Thank you for your review! We're delighted to hear that you found our service reassuring and that you received great customer service from our team. Your feedback is greatly appreciated, and we hope you enjoy your furniture for many years to come.
One piece of my order is damaged and we…
One piece of my order is damaged and we also ordered a headboard that did not come with the bed to be told it was not ordered
23 de julho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to share your feedback.
We're very sorry to hear that part of your order arrived damaged and that there has been confusion regarding your headboard. This has been passed on to the Store Manager, who is currently looking into the matter and will be in contact with you shortly to discuss everything further and work towards a resolution.
We appreciate your patience and apologise for any inconvenience caused.
Helpful staff that are able to advise…
Helpful staff that are able to advise you concerning your order, when it’s going to be ready & delivered with you choosing date & time.
23 de julho de 2026
Resposta da Fairway Furniture
Thank you for your kind review! We're pleased to hear that our team kept you informed throughout your order and were able to provide helpful advice on delivery times and availability. It's wonderful to know that our flexible delivery options worked well for you too. Thank you for taking the time to share your experience, and we hope to welcome you back again soon.
All of the staff and delivery staff…
All of the staff and delivery staff went up and beyond thank you so very much great job.
23 de julho de 2026
Resposta da Fairway Furniture
Thank you for your fantastic review! We're delighted to hear that both our showroom team and delivery colleagues went above and beyond to help. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for choosing Fairway Furniture.
Showroom staff listened to what we…
Showroom staff listened to what we needed rather than what they wanted to sell, 2 day delivery.
20 de julho de 2026
Resposta da Fairway Furniture
Thank you for your review! We're delighted to hear that our showroom team took the time to listen to your needs and help you find the right furniture, without any pressure. It's also great to know that our quick two-day delivery helped make your experience even better. We really appreciate your feedback and thank you for choosing us.
Friendly and helpful service both from…
Friendly and helpful service both from the showroom and the delivery team.
17 de julho de 2026
Resposta da Fairway Furniture
Thank you for your feedback! We're so pleased to hear that both our showroom team and delivery colleagues provided friendly and helpful service. We really appreciate your kind words and taking the time to share your experience with us.
Brilliant
Will (not sure on his last name) in St Austell branch was brilliant, I'm fussy and always have a hundred questions and queries however he was very patient and positive, explained everything in detail and continued to communicate until our corner suite arrived.
Overall experience was brilliant. Would definitely go back for future purchases
30 de maio de 2026
Resposta da Fairway Furniture
Thank you for your lovely review! We're so pleased to hear that Will at our St Austell store provided such a positive experience. We understand that choosing the right furniture can involve lots of questions, and it's great to know that his patience, knowledge, and communication helped make the process an enjoyable one. We'll be sure to pass on your kind comments to him. Thank you for your support, and we look forward to helping you again with any future furniture purchases.
Definite recommendation
Nice store easy to shop in. not chased around the store by the staff, you are allowed to browse, then you can easily get assistance. The staff are very pleasant and helpful. needed urgent delivery of my purchase and they came up trumps. Delivered on time on the chosen day. All very good
13 de julho de 2026
Resposta da Fairway Furniture
Thank you for your fantastic review! We're delighted to hear you enjoyed a relaxed shopping experience and found our team friendly, helpful, and available when needed. We're especially pleased we could arrange your urgent delivery and get it to you on time. Thanks again for your feedback and we hope you enjoy your new furniture.
Excellent job, thanks
My elderly mother and I were served by Brian Johnson at the Newton Abbot store. He was incredibly patient and knowledgeable without being pushy. We are very pleased with our selection so far, and await delivery with anticipation
23 de julho de 2026
Avaliação não solicitada
Resposta da Fairway Furniture
Thank you for your wonderful review. We're thrilled to hear that Brian provided a patient, knowledgeable service for both you and your mother. It's great to know you've found a selection you're pleased with, and we truly appreciate your kind words. We hope you continue to be delighted with your furniture when it's delivered and look forward to welcoming you back to Fairway Furniture in the future.
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