First rate service from sales to delivery. Hats off to Brad for his tremendous patience and cups of coffee whilst choosing a suit for my 94 year old mother. Delivery guys also went above and beyond,... Ver mais
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Veja o que dizem as avaliações
In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... Ver mais
A empresa respondeu
I found Fairway furniture, very helpful and great friendly staff. I wasn’t sure on style or color for my new sofa and chair, but I had the professional help that I was looking for l would highly recom... Ver mais
A empresa respondeu
A great selection of a range of sofas. Much better than all the other furniture stores we had been in in Plymouth. Very helpful staff and I was able to take fabric samples home to see how they look... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Fairway Furniture
Escrito pela empresa
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Informações de contato
184 Billacombe Road, PL9 7HE, Plymouth, Reino Unido
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bed purchase.
Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff have been approachable and courteous making our experience trouble free.
18 de junho de 2026
Resposta da Fairway Furniture
Thank you so much for your wonderful review! We're delighted to hear that Tom made your experience such a positive one by giving you the time and space to make the right decision, while being friendly and helpful throughout.
It's also great to know that our communication kept you fully informed every step of the way and that your delivery was smooth and unobtrusive.
Thank you for shopping with us. We really appreciate your recommendation and hope you enjoy your new furniture for many years to come!
Kind regards, Fairway Furniture
Very helpful salesman
Very helpful salesman, cheerful and knowledgeable, very pleased with our purchases and the delivery guys.
23 de junho de 2026
Resposta da Fairway Furniture
Thank you for your kind review! We're so pleased to hear that you had a great experience with our team. It's wonderful to know that our salesperson was cheerful, knowledgeable, and helpful, and that you were equally impressed with our delivery team.
We're delighted that you're pleased with your purchases and truly appreciate you taking the time to share your feedback.
Kind regards, Fairway Furniture
Resposta da Fairway Furniture
Thank you for your lovely review! We're so pleased to hear everything went well and that our delivery team was helpful and provided great service. We really appreciate your feedback and hope you enjoy your purchase!
We dealt with Harry who was informative…
We dealt with Harry who was informative , helpful and kept us informed about delivery dates etc . Our chairs were delivered on the specified date and within the allotted timeframe
26 de junho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review! We're delighted to hear that Harry provided such informative and helpful service, keeping you updated throughout the process.
It's also great to know that your chairs were delivered on the promised date and within the expected time frame. We'll be sure to pass your kind words on to Harry and our delivery team—they'll really appreciate your feedback.
We hope you enjoy your new chairs!
Kind regards, Fairway Furniture
easy to assemble…
The table was very easy to assemble and is sturdy. It is easy for an elderly person to raise or lower the extension and manipulate the legs.
It was delivered on time.
26 de junho de 2026
Resposta da Fairway Furniture
Thank you for your lovely review! We're delighted to hear that you're pleased with your new table.
We're also pleased that your delivery arrived on time and met your expectations. Thank you for shopping with us, and we hope you enjoy your table for many years to come!
Kind regards, Fairway Furniture
From first setting foot in the store to…
From first setting foot in the store to our carpet being measured & laid the service was 1st class. When our furniture arrived, again 1st class service. I cannot recommend Fairway Furniture highly enough.
All the staff were knowledgeable, polite & very helpful
3 de junho de 2026
Resposta da Fairway Furniture
Thank you so much for your fantastic review! We're delighted to hear that you received first-class service throughout your entire experience, from your initial visit to the store, through measuring and fitting your carpet, and finally the delivery of your furniture.
It's especially rewarding to know that our team's knowledge, helpfulness, and professionalism made such a positive impression. We'll be sure to share your kind comments with everyone involved.
Thank you for your recommendation and for choosing us. We hope you enjoy your new furniture and carpet for many years to come!
Kind regards, Fairway Furniture
Kept up to date with arrival and…
Kept up to date with arrival and delivery of purchase. Delivery guys where very good and respectful
24 de junho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to leave us a review! We're so pleased to hear that you were kept informed throughout your order and that your delivery went smoothly.
We really appreciate your feedback and hope you enjoy your furniture!
Kind regards, Fairway Furniture
Superb salesperson
Superb salesperson, very knowledgeable and not pushy. we did the rounds and although we spent more money we could def see the quality and service difference.
delivery people were also superb, smartly dressed and very polite.
21 de junho de 2026
Resposta da Fairway Furniture
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with both our sales and delivery teams.
It's great to know you felt well-informed and never pressured, and that the quality and service helped you make the right choice. We'll be sure to pass your kind comments on to our salesperson and delivery team—they'll really appreciate your feedback.
Thank you again for choosing us. We hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Very Poor Service
The sale was fine, it was an ex display bed, mattress and headboard.
I didn't want delivery yet as I was moving house but had to agree to delivery. We agreed everything would be wrapped and delivered to my current address and I would move the bed with the house move.
Upon receipt of bed, the delivery men apologised prior to unloading the bed.....the protecting sheets for the mattress had fallen off as they were held together with one piece of tape. The rest was not much better. We all spent time cleaning the mattress. Definitely not acceptable!!
In hindsight I should have rejected the delivery as none of the goods arrived in a satisfactory condition.
I will not mention the conversation I had when I phoned the store to complain, providing photos along with those taken by the delivery men.
We have also found a small tear in the headboard material at the base which will not be visible.
The store manager did contact me to apologise and agreed that they would replace the bed if any further damage was found after unwrapping everything when I have moved.
Unfortunately my experience with Fairway Furniture is way below acceptable standards. I have lots of new furniture to buy but will not be shopping here again.
17 de junho de 2026
Resposta da Fairway Furniture
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise that your order was not delivered in the condition you expected.
As a family run local independent business we pride ourselves on our customer service, and whilst we are pleased that our store manager has already been in touch and offered to replace the bed should any further damage be found after your move, we completely understand that this does not undo the disappointment and frustration caused by the poor condition of the packaging and the state of the items on arrival. This is not the standard of service we aim to provide, and we appreciate you bringing these issues to our attention.
We also regret that your initial contact with the store regarding your concerns ended in an unsatisfactory and unprofessional way and is not what we would expect. We can assure you that your feedback has been shared with the relevant teams so we can review our packaging and delivery processes to help prevent this from happening again.
We understand why this experience has affected your confidence in shopping with us, and we are genuinely sorry to hear that you would not currently consider returning. If there is anything further we can do to assist once you have unpacked everything following your move, please don't hesitate to get in touch. We remain committed to putting things right wherever possible.
We wish you all the best with your move and thank you again for your honest feedback.
Kind regards,
The Fairway Furniture Team
Excellent service
Excellent service, friendly greeting. Offered a cold drink when it was very hot outside.
Explained the recliner chair I was looking at and suggested other models which might suit my needs better.
No hard sell.
24 de junho de 2026
Avaliação não solicitada
Resposta da Fairway Furniture
hank you for your wonderful review! We're delighted to hear you received a warm welcome and that our team took the time to help you find the right recliner without any pressure. It's great to know the cold drink was appreciated too! We hope you enjoy your new chair and look forward to welcoming you back again soon.
We had great professional service from…
We had great professional service from them
20 de junho de 2026
Resposta da Fairway Furniture
Thank you for your kind review! We're delighted to hear you received great, professional service from our team. We really appreciate your feedback and look forward to welcoming you again in the future.
Fast service
Fast service. Prompt delivery. Salesman was very helpful and efficient.
24 de maio de 2026
Resposta da Fairway Furniture
Thank you for your lovely review! We're so pleased to hear you were happy with the service, prompt delivery, and helpful assistance from our salesperson. We really appreciate your feedback and hope you enjoy your new furniture!
Excellent customer service from Bradley…
Excellent customer service from Bradley and I was kept up to date with delivery schedules. Delivery and installation also excellent.
17 de junho de 2026
Resposta da Fairway Furniture
Thank you for your fantastic review! We're delighted to hear Brad provided excellent customer service and kept you informed throughout, we will ensure your kind words are passed on to him. It's also great to know our delivery and installation team met your expectations. Thank you for shopping with us. kind regards Fairway
Sales staff were very helpful and not…
Sales staff were very helpful and not at all pushy. Delivery men were professional and very friendly , lovely mannered.
18 de junho de 2026
Resposta da Fairway Furniture
Thank you for your lovely review! We're so pleased to hear our sales team made you feel comfortable and that our delivery team was professional and friendly. We really appreciate your kind words. Kind regards Fairway
We review each time we make a new purchase
We review each time we make a new purchase and we speak how we find , can't find fault only praise for all staff from start to finish & even down to the delivery teams they have got to know us and we them, over the years ,all very knowledgeable, helpful, polite .
The store in newton abbot has a good range to choose from and with competitive prices, hence we keep going back.
24 de maio de 2026
Resposta da Fairway Furniture
Thank you so much for your continued support and for taking the time to leave another wonderful review!
It means a great deal to us that you return to us time and time again and that each experience continues to meet your expectations. Your kind words about our team, from our showroom staff through to our delivery colleagues, are truly appreciated.
We're also delighted that you continue to find our Newton Abbot store well-stocked with a great range of furniture at competitive prices.
Thank you once again for your loyalty, trust, and generous feedback. We look forward to welcoming you back for many years to come.
Kind regards, Fairway Furniture
Very helpful salesman at Kingsteignton
Very helpful salesman at Kingsteignton, lots of good advice - and gave us space to discuss and decide.
Booking for delivery efficient. Delivery updates useful, and both delivery men friendly helpful and did a great job - especially as my partner had recent op and couldn't move much furniture.
Always excellent service.
19 de junho de 2026
Resposta da Fairway Furniture
Thank you for your fantastic 5-star review! It's great to hear that you received such excellent service from our team in Newton Abbot. It's great to know that the advice provided helped you make the right choice, while still giving you the space to discuss and decide at your own pace.
We're also pleased that the delivery process ran smoothly, from booking and updates through to the delivery itself. Your kind comments about our delivery team are especially appreciated, and we're glad they were able to be helpful and accommodating.
Thank you for your continued support and for taking the time to share your experience. It's wonderful to hear that you consistently receive excellent service, and we look forward to helping you again in the future.
Kind regards, Fairway Furniture
2 seater leather sofa
From initially placing the order with Dave at your Newton Abbot to delivery and installation, my customer experience was excellent. Received regular updates leading up to date of delivery, all staff members were friendly and professional. Would recommend to others
22 de junho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you had an excellent experience from placing your order with Dave in our Newton Abbot store through to the delivery and installation of your furniture. Providing regular communication and outstanding customer service at every stage of the journey is something we take great pride in, so it's fantastic to know this was reflected in your experience.
We'll be sure to pass your kind comments on to Dave and the rest of the team. Thank you for your recommendation, and we hope you enjoy your furniture for many years to come.
Kind regards, Fairway Furniture
Good service at the point of purchasing and beyond
Good service at the point of purchasing our bed and good service from the delivery which was prompt. The gentlemen who set the bed up for us were organised,efficient and polite. Thank you Fairway.
17 de junho de 2026
Resposta da Fairway Furniture
Thank you for your lovely review. We're really pleased to hear that you received great service both when purchasing your bed and during delivery. It's especially pleasing to know that our delivery and installation team made such a positive impression with their organisation, efficiency, and politeness.
Your kind words mean a great deal to us, and we will be sure to pass your feedback on to the team. Thank you for shopping with us!
Kind regards, Fairway Furniture
First class service from ordering the…
First class service from ordering the furniture to delivery , many thanks Dave G
19 de junho de 2026
Resposta da Fairway Furniture
Thank you for your wonderful review Dave! We're delighted to hear that you received first-class service from the moment you placed your order through to delivery. Providing a smooth and enjoyable experience for our customers is always our goal, so it's great to know we achieved that for you.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
All fine
All fine, chair brilliant. Only thing niggling I expected the chair to be delivered assembled which it was not. Delivery men were early also good.
16 de junho de 2026
Resposta da Fairway Furniture
Thank you for your review and for your kind comments about your new chair – we're delighted to hear you're pleased with it.
We're also glad the delivery team arrived early and provided a good service. We apologise for any disappointment regarding the assembly. We will raise this with the Store Manager.
Thank you again for your valuable feedback, and we hope you enjoy your new chair.
Kind regards, Fairway Furniture
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