Fangamer Avaliações 161

I ordered within the US, on 1/28/25 and received my order on 2/8/25. I ordered two books that were packaged so well that they arrived in pristine condition. This was my first order with Fangamer.com and I would definitely purchase from them again!

I placed an order and it was cancelled without reason, the payment was processed and I have not been refunded.

I had to realise this by entering the order on the page since they do not even notify you when they cancel the orders.

I purchased a couple of items over the 2024 Christmas break and it was generally a good experience.

There was a delay due to the amount of orders they had received during that period, but an automated email was sent out to notify people and keep them up to date with the situation.

Postage to the UK was relatively quick.

Overall, can't really complain. I would consider purchasing from Fangamer again.

Hola, hace un mes aproximadamente, he pedido un pedido del mismo producto dos veces, pedí dos Sountrack completos de Undertale, en vinilo. No he podido comprarlo en Fangamer Europa porque allí se agotaron (aunque era mejor opción que esta), bueno opté por comprarlo en Fangamer EE.UU., a pesar de pagar casi 100€ a parte del producto (entre tasas y el envío), vale, perfecto, pagué, se metieron las navidades en medio y ya no llegó tan rápido, y tuve que esperar. Me llamaron los de aduanas para pedirme datos, y todo, creo que FedEx todo fue bien respecto a velocidad de envío. Ahora viene el problema, hoy, hace unos pocos minutos me llegó el pedido, la caja aparentemente vino bien cerrada, sin manipulaciones y sin golpes, pero cuando la abro, sólo llegó uno de los dos sountrack que pedí, y aquí este es el problema, porque pagué 254€ (que es muchísimo dinero), y sólo me ha llegado uno, la caja pone que pesa 3,70 KG, y ni de broma llegaba a este peso. He intentado contactar por email a Fangamer, y no me han hecho ni caso, esperé unos días para ver si había alguna respuesta, pero nada!! Ahora qué hago??! Tengo que denunciarlos?? Porque sólo solicito soporte y aquí nadie ayuda.

they won't even ship your order, be careful!

No customer service, dollar store quality at collector prices. One of the plushies was even missing its limbs 🙄 Finally had to dispute though my card, no response to request for return refund until chargeback was filed, then I received a threatening email saying they’ll ban me from ordering in the future if I continue with the chargeback. I’m not sure what part of this process they thought would lead me to ever buy from them again? lol I forwarded that email to the dispute team too. Laughable at best.

I can see why they dont allow comments on their page. I ordered a $40.00 tshirt for xmas for my daughter, 2xlw for women. It literally is a very wide half shirt or a 15 year old. I emailed over and over and they wanted me to pay to have it shipped back and pay for shipping back to me. They DONT answer emails besides the standard computer generated responses and that is TWO WEEKS after you send them an email and have the nerve to tell you to respond to them quickly or they wont take it back for exchange. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO GIVE AWAY MONEY FOR POOR QUALITY PRODUCTS!!

Disappointing Experience with Fangamer

I ordered the game Faith from Fangamer, and while they were quick to take my money, their follow-through on customer service left much to be desired. My item was lost in transit with USPS, and instead of helping resolve the issue, they shifted the responsibility onto me. As the seller, it’s their job to handle claims with USPS since I don’t have the necessary information to file a claim myself.

Adding to my frustration, their listed phone number appears to be fake and routes to an unrelated auto-response system. It’s impossible to reach them for proper support.

I expected better accountability and customer service from a company like Fangamer. Until they address these issues, I would caution others about purchasing from them. If something goes wrong, you might end up stuck without your item or a proper resolution.

Order was made 3 weeks ago. No receipt was emailed. Reached out a week ago, ignored. I understand the Christmas rush, I understand busy customer service, but I draw the line with not even acknowledging the money that was sent. Am forcing a refund through the bank because it's the only action I can take that isn't ignored.

Ordered a gift December 26th. It was shipped on January 6th! I emailed them and they did not respond until the 6th, when they shipped it. Ridiculous. I need it for the 8th and obviously it’s not going to be here. Definitely won’t buy from here again.

Ordered a scarf for my daughter not even that long ago paying the free postage option due to total cost and taxes so knew it would arrive after Xmas. It’s only arrived 2 days before Xmas! Also contacted customer service before hand with a question and the response was pretty fast. I’m in the UK just to add, these guys don’t get the credit they deserve. The item I paid for is high quality and definitely worth the price and small wait and I highly recommend this company for gaming items! Thanks

I ordered on 12/1 and they had not processed the order 11 days later. There was no notice on the website they are lagging in processing orders. Instead of working with me they just canceled the order and completely ruined my son's Christmas wish list. Their customer service is horrible and they are an unreliable company that did nothing to solve their issue.

I was eagerly awaiting a restock of the MGS D-Dog Plushie from these guys. Sadly what I just received tonight via FedEx is pretty poorly made. Several loose threads and a couple loose stitches, his nose doesn't have enough stuffing so it looks like someone punched his muzzle in. His tongue is crooked. His right ear must've been cut wrong as it appears to be permanently misshapen. His eyepatch is sewn on crookedly so part of the scar of his missing eye peeks out. Worst of all he's quite hunched over to the point he looks less like a dog and more a lil old man with a failing back. It amazes me that this is a genuine article because honestly the bootlegs floating around on eBay etc look way better than what's on my shelf.

The other plushie I bought from these guys was great, *and* was also produced by Symbiote Studios for them like this D-Dog was...so I have no clue what went wrong.

Customer service is non-existent. They stock things sporadically because their business runs on FOMO. Worst merch company I've ever dealt with by far.

Have been actively ordering from Fangamer for over a year now, one of the best sites I have used for stuff like this. I have spent over a thousand dollars on items from here, not once, not once, have I EVER had a bad experience. The stuff is pricey granted, however it is INCREDIBLEY high quality. I have about 10 or so shirts from here, and each one has stayed at the correct size and not diminished in its materiel, and the shirt prints quality is something I have not seen from anywhere else. These things LAST.
I could go on about, and I cannot stress this enough, the absolute sheer caliber of these items. The plushies have lasted, the posters are crisp and have no pixelation whatsoever (I would recommend frames but that's my opinion). The pins (except one which I WILL get to) are the main pins I get for my board because of the contrast from these to something you'd find at a store, these ones are noticeably better design wise and even grade wise. The drinkware has done me so incredibly well and is easy to clean. The figurines have been perfect each time with amazing packaging, the lenticularity of lenticular posters and pins have been wonderful. The physical copies of games have not once been damaged. The vinyl's I've purchased are incredibly presentable and they sound amazing, and even when they don't, I just take a quick video of any skips, contact them, and they send another one for free if you email them within 30 days of it being delivered. And hey, guess what happens if that vinyl skips too? They give you a full refund (excluding shipping but still). And they do this for everything. The pin I mentioned earlier? Quickly contacted them about it being defective in paint, not even 1 day later, boom. They told me I'd be getting a free replacement. The customer service can be a tad slow sometimes, but every time they have been so, so incredibly kind. Not just customer service but the mailroom too! The mailroom folks are so amazing, want more stickers of a certain thing in your order? If they have them, they'll throw a bunch more in! Wanna ask them a question? I've seen them sometimes write something on the back of a little note. Even the social media folks are truly splendid! Have a question about restock dates? If they have one, they'll answer! Overall, these are some of the best people I have bought from.

Now let me go into con's.
This list is going to be shorter, but I feel like I should be honest here. At some points, the response time for order help is VERY slow, which while understandable, is still a bit irritating. However most of the time they respond within the 1-3 day estimate given. Next, the shipping price even in the US can be a bit high, and due to the state I live in charging taxes, it adds up quick, and as much as I commend them for their items grade, I still must admit that they are quite pricy. Only get something on the more expensive side if you REALLY want it (seriously, 70 bucks USD as a base price for a zip up hoodie). Also, the restock times are a pure gamble if it's gonna be either VERY quick, or VERY slow. Compare the ENA plushie, it went out of stock in around mid September of 2024, Yesterday, as of writing this, it got restocked a few days over a month later. But then compare it to something like the Yume Nikki Vinyl that took around 9 months, or the Mettaton Ex Posable Figurine that took more than a YEAR. Granted, vinyl's take a while to print, and they were looking for new people to buy the figures from, however still, that is a VERY long time that most aren't going to be willing to wait. This can also be a bit nit-picky, however, they don't have sales much. Last year they had a Black Friday sale, and this year (as of writing this), they have had a summer sale. During the Black Friday sale, orders being sent out took a pretty dang long time (at least for me). However even still, the response time was somehow really good (this was when I contacted them about the pin). During these sales, it's free shipping for US, and discounted international shipping. Black Friday had a reward system which ended up giving me a 30 dollar gift card so that's neat! However during these sales, only a select few items go on sale sale. Mostly things that were a bit harder to sell, or items they'd have a bit of overstock on I imagine.

Even with those cons in mind, I still 100 percent absolutely recommend this site. Everything is amazing quality and though it's a bit pricey, I have not once experienced buyers remorse on any of these things. Please do give it a shot if you're willing to. You will not regret it.

Thank you for reading!

Fangamer is trustworthy. I ordered Undertale and Omori for PS4 and they came in mail in good standing and no damage. If you don’t live in the US like me it might take 1week+ before your package is in ur mail. My order had no issues.
From a happy customer. :)

Para el que se quejaba de los gastos de envío desde estados unidos, cuando vas a comprar en grande te sale que mejor compres en la web .ue, ya que saldrá más barato, la verdad es que a mí me llegó todo excelente y en menos de una semana y bien protegido

Every item I’ve ordered arrived damaged and customer service never get back to you

Package was shipped same day it was ordered. After that it made it from holland to denmark, in less than 48 hours! and only 5€ for such fast shipping

I ordered the sans hoodie in an extra large but received it in a 3x. I’ve emailed 4 times to exchange it and it’s been over 2 weeks now. No reply. Not even a reply stating to say they’re busy and are working on it. Just SOMETHING to let me know I’m not forgotten. No phone number to call. This was the gift my son was the most excited about and he can’t even wear it. Very disappointed.