Fenton Avaliações 

Sunny was a pleasure to work with! Explained all design details really well and in a very personable way. The final product is exceptional. Highly recommended!

Absolutely fantastic customer service from the team at Fentons right from the initial consultation during which Tilly answered all questions and was able to show me the desired ring over a teams call. The ring was delivered early and I was kept up to date with regards to progress. Resizing process was very easy with Elena taking time to meet us and the ring was delivered earlier than expected. Would definitely use their services again and would recommend

Hi,
I have had the most amazing experience with the team at Fentons whilst ordering a bespoke engagement ring.
The Concierge, Sunny, who lead me through the process was knowledgeable, attentive and offered expert guidance via video consultation and messages, helping me choose and design the ring that would best suit my partner. The gem selection and manufacturing of the ring is to the highest of standards and was considerably expedited for my requested proposal date.
I can definitively say that Fentons is an outstanding institute of craftsmanship and quality with the rare ability to produce heirloom quality jewellery whilst maintaining excellent customer relations.

I am very much looking forward to producing some unique wedding bands with the team soon.

All the best to Sunny and the Team,

Regards,

Henry.

Highly personable and professional staff who kept me informed every step of the way from purchase to delivery. Extremely pleased with the quality and price of the ring. Highly recommended,

An amazing experience, the website is very easy to navigate and design options were fantastic. Booked a video call to discuss my with Su, had such a great appointment I flew over to have a face to face meeting. They had my design made out so I got to see what the final product will look like. Highly recommend and I’ll be back for the wedding band

I had a wonderful experience with Fenton. I ordered my wedding band from them, and their customer service was impeccable from start to finish. I was kept up to date throughout the entire process, which was a great comfort as I had left ordering the band rather late.

The team ensured my band arrived exactly when promised, and I’m completely in love with it. I couldn’t recommend Fenton highly enough!

Absolutely top notch! Great advice, customer service and even better communication!

Highly recommended

Sunny and the team have been exceptional.
From start to finish Sunny has been amazing with helping me design a special ring for me. Sunny has kept me informed through the process from start to finish.
My ring arrived on item and it is stunning.
Thank you all so much for making this special piece of jewellery for me 😀.

Needed the ring just before the advised the lead time. Asked if it come be done sooner and got a quick response. Was updated throughout and got the ring for the date I needed. The ring itself has been very well received!

Sunny and the team were incredibly helpful from start to finish. Designing the perfect ring seemed effortless with great communication and effort from everyone, couldn’t recommend more highly.

Really nice earrings, quality earrings as clasp mechanism is not weak or flimsy. If you want quality, I’d recommend Fenton!

Sunny was attentive, knowledgable and thorough. She guided us through designing our dream ring and when it was finally delivered, it was absolutely breathtaking! All throughout our journey, we were given plenty of details and updates to reassure and inform us. Impeccable service and immaculate piece of jewellery.

The lady thay delt with me was very nice and calm and didn't rush me. She took her time and was very helpful.

The wrong earring was delivered, and they are currently working to resolve the issue. The level of customer service I have received from Susannah has been good. However, the situation has caused quite a bit of stress, as the earrings are intended as a gift for an upcoming birthday.

Only 4 because ring got delivered to incorrect address
The ring itself gets 5 stars

Excellent customer service and good value for money

Really great customer service, I was kept up to date with the status of my order as well as the delivery. The packaging and detail in the product was very exceptionally good! The only reason I’ve not rated 5 stars is because my order was initially made incorrectly and had to be re done. They did rush the re order which was excellent.

I had an amazing experience with Fenton from start to finish. I worked with Sunny throughout the entire ring design process, and she was incredibly helpful every step of the way.

She kept me fully updated throughout, which made the whole experience feel smooth and reassuring. I also really appreciated her patience while I took my time deciding on the stone colour — she never rushed me and was always happy to guide me through the options.

Even after the ring was completed, her support didn’t stop. I needed to resize the ring (as I was quite off with the sizing), and she handled the aftercare seamlessly.

Sunny’s service was genuinely 10/10, and I would highly recommend anyone considering a ring from Fenton to work with her.

Customer service was brilliant, I dealt with Lucy mostly but also Sunny. The ring had to arrive prior to a flight I had booked and Fenton ensured it arrived in ample time. The piece is also lovely.

item delivered on time and just as advertised. Great service!