Needed an odd thermostat for an older model gas fireplace last year. They had it for a good price and shipped it quickly! It's still working well. Would buy from here again!
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Veja o que dizem as avaliações
Correct remote/receiver. Wish wouldn’t have had to purchase solenoid too. Local dealers couldn’t recommend proper model after told them 6 VDC output needed and latching relay. Bought wrong unit twice.... Ver mais
A empresa respondeu
The picture of the remote control showed the unit and the basic hand held transmitter. It didn't come with the unit. I've spent countless hours trying to get the unit to sound regarding the codes with... Ver mais
A empresa respondeu
The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need. My replacement arr... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to FireplaceRemoteControls.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of FireplaceRemoteControls.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.spotix.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Informações de contato
2810 Stoner CT, Suite #1, 52317, North Liberty, IA, Estados Unidos
- 877.374.4404
- sales@spotix.com
- www.fireplaceremotecontrols.com
4,6
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Resposta da Fireplace Remote Controls
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
prompt reply to a question
20 de maio de 2024
Resposta da Fireplace Remote Controls
Hello David,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
The replacement remote arrived on time…
The replacement remote arrived on time and works seamlessly! Very easy to re-program!
5 de maio de 2024
Resposta da Fireplace Remote Controls
Hello Tammy,
Thank you for your review. We're so happy to hear that you're pleased with our service and your new remote, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hi Karen,
We appreciate your review, and you being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Michael,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
I was able to find the product that I…
I was able to find the product that I needed right away the website was easy to navigate the product shipped to me in a timely manner
5 de maio de 2024
Resposta da Fireplace Remote Controls
Hello Rufus,
Thank you for your review. We're so happy to hear that you're pleased with our service and website, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Talked to a tech and got the right part…
Talked to a tech and got the right part the first time, fast delivery and a reasonable price.
18 de abril de 2024
Resposta da Fireplace Remote Controls
Hello Kirk,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
I was unable to just purchase the remote
4 de abril de 2024
Resposta da Fireplace Remote Controls
Hello Jack,
Thank you for your feedback. We're sorry that the manufacturer doesn't offer what you were looking for. We hope that you'll be pleased with your purchase, and that you'll enjoy your fireplace for many years to come.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Stop Spamming
You shipped the product, and asked for feedback. Why do I have 5 emails from you? You're spamming people with that. You rating is low because of this. Send one email with product confirmation and send 1 email asking for a review. Do not follow up by sending another request for a review and then another. When people engage with a company, they do not expect to be over communicated to. Stop this terrible practice. If I get another email from you I will mark you as spam so I don't have to deal with it any more.
19 de março de 2024
Resposta da Fireplace Remote Controls
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We appreciate your feedback and strive to improve our customer experience.
We understand your concerns about receiving multiple emails from us, and want to assure you that our intention is not to spam our valued customers. Our process typically involves sending an order confirmation to ensure that your purchase details are accurate, followed by a shipping notice to keep you informed about the status of your delivery. Subsequently, we reach out with a service review to gather feedback on your overall experience with our site and our agents, and finally, a product review request to hear your thoughts specifically on the purchased item.
However, we completely understand that this communication may be overwhelming for some customers. Your feedback has been duly noted, and we will review our email communication strategy to ensure that it aligns better with our customers' preferences.
We value your business and appreciate the opportunity to improve. Should you wish to unsubscribe from any of our communications, please feel free to do so at any time. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.
Best,
Meg
Fireplace Remote Controls/Spotix Customer Solutions
Perfect
Although it was a little expensive, the service was very prompt and the unit was exactly what l wanted.
Also, it was easy for a lay person to install.
24 de março de 2024
Resposta da Fireplace Remote Controls
Hello Donna,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Our order was processed quickly and we…
Our order was processed quickly and we had our new remote about a week after ordering it
23 de março de 2024
Resposta da Fireplace Remote Controls
Hello Anna,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hi Thomas,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Service was great and fast delivery
21 de março de 2024
Resposta da Fireplace Remote Controls
Hi Sarah,
Thanks for your review. We appreciate it!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Quick delivery!
25 de março de 2024
Resposta da Fireplace Remote Controls
Hello Phil,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Easy to set up new remote
Easy to set up new remote. Fast delivery
Pain free
Thank you
19 de março de 2024
Resposta da Fireplace Remote Controls
Hello Terry,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello John,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Phone representative listened well and…
Phone representative listened well and helped me place an order.
19 de março de 2024
Resposta da Fireplace Remote Controls
Hello Roger,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Easy to use website.
20 de março de 2024
Resposta da Fireplace Remote Controls
Hello James,
Thank you for your review. We're so happy to hear that you're pleased with our website and service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Good afternoon Linda,
Thank you for the feedback, please give one of our product specialists a call at 319-320-4135 to help you trouble shoot this issue.
Best,
Vince
SkytechFireplaceRemotes
Easy to order
15 de março de 2024
Resposta da Fireplace Remote Controls
Hello Brent,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
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