Needed an odd thermostat for an older model gas fireplace last year. They had it for a good price and shipped it quickly! It's still working well. Would buy from here again!
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Veja o que dizem as avaliações
Correct remote/receiver. Wish wouldn’t have had to purchase solenoid too. Local dealers couldn’t recommend proper model after told them 6 VDC output needed and latching relay. Bought wrong unit twice.... Ver mais
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The picture of the remote control showed the unit and the basic hand held transmitter. It didn't come with the unit. I've spent countless hours trying to get the unit to sound regarding the codes with... Ver mais
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The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need. My replacement arr... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to FireplaceRemoteControls.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of FireplaceRemoteControls.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.spotix.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Informações de contato
2810 Stoner CT, Suite #1, 52317, North Liberty, IA, Estados Unidos
- 877.374.4404
- sales@spotix.com
- www.fireplaceremotecontrols.com
4,6
Excelente
3 mil avaliações
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It was easy
It was easy. We ordered it it was delivered and it works. Nothing else to say!
26 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hi Catherine,
Thanks for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Y’all are awesome!
Y’all are awesome!! The replacement remote was delivered in 4 days, and installation was so easy a cave man could do it! Seriously, slipped the old leads off, followed the directions to put the new leads on, done in 10min.
2 de março de 2024
Resposta da Fireplace Remote Controls
Hello Bruce,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Outstanding Response and Delivery
Outstanding Response and Delivery. I received the Fireplace Remote Heat Shield on the day Tracking indicated it would be delivered. It is a perfect fit. Thank you!
5 de março de 2024
Resposta da Fireplace Remote Controls
Hi,
Thanks for your review. We're glad that you're happy with your purchase, and we hope you’ll enjoy your remote and fireplace for many years to come!!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
The person I spoke with on the phone…
The person I spoke with on the phone was very pleasant and knowledgeable.
21 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hi Mark,
Thanks for your review. We appreciate it, and we appreciate your business very much.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
good customer service rep
good customer service rep, timely delivery, easy to install.
21 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Bruce,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
using the name and model of my…
using the name and model of my fireplace remote, It was easy to order a new unit.
5 de março de 2024
Resposta da Fireplace Remote Controls
Hello Echo,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Very fast response
Very fast response. Fair pricing.
You should send this survey AFTER the product is received.
4 de março de 2024
Resposta da Fireplace Remote Controls
Hello Xico,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer. Separate review requests are sent for service (after purchase/shipping) and for product (after time to use).
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Guy,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Pamela,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Worked perfectly!
23 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Timothy,
Thank you for your review. We're so happy to hear that you're pleased with our service and your new remote kit, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Had exactly the right part
Had exactly the right part, although it seemed a bit expensive. Website was easy to use, and I was pleasantly surprised when the remote arrived before I had expected. Also, quite simple to pair the remote with the existing receiver.
26 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello James,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
The remote we received although…
The remote we received although claiming to be universal does not work with our receiver we have followed directions to the letter
21 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Good morning,
Thank you for the feedback. Please give one of our product specialists a call to assist with trouble shooting the item. We can be reached at 319-320-4135.
Best,
Vince
FireplaceRemoteControls
Resposta da Fireplace Remote Controls
Hello,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Good specifics about policies, but not with the actual product information
There was a lot of helpful and specific information about returns, shipping costs, and exchanges. The flat rate shipping costs for any purchase below $99 would be great for some purchases, but not so much for me and my small item. I also was going to purchase a "T" connector to accommodate greater spread to the fire starter instead of just having a straight line fire starter pipe with holes; but there wasn't enough information to know how the "T" worked. More information in the description of the products would be helpful. i.e can you buy an 8" bar to add to the "T" to make all the three arms functional? What do you attach to the "T" fitting? Is one end on one pipe blocked, or are both pipes blocked on one end? Is the block removeable? Because of the lack of information, I just ended up buying the 17" bar to replace mine which had failed after 10 years. This wasn't really what I ideally wanted.
Addendum - The 17" lighter pipe arrived on time and exactly as described.
26 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Andy,
Thank you for your review/feedback. Our product specialists are here M-F 8am - 5pm CST to talk with our customers and answer all questions they have. We appreciate your business, and hope to work with you again in the future.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
TRYING TO TYPE IN MY CORRECT ADDRESS…
TRYING TO TYPE IN MY CORRECT ADDRESS WAS A HUGE PAIN IN THE BUTT. THE SYSTEM KEPT AUTO FILLING THE WRONG INFO!!
26 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Stephen,
Thank you for your feedback. We're sorry the system made this ordering/address entering frustrating for you.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Knowledgeable Customer Service
The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need.
My replacement arrived on time and worked exactly as described. I wish I would have called Fireplace Remote Controls at the beginning and saved myself some time.
18 de janeiro de 2024
Resposta da Fireplace Remote Controls
Hi Chuck,
Thanks so much for your review. We do appreciate it. We're glad that we were helpful to you, and that you have everything you need now in great working order.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Dennis,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Zurab,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
The remote does not pair with the…
The remote does not pair with the receiver. I'll telephone you when I get the energy to deal with it.
16 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Good morning Cindy,
Please give one of our product specialists a call at 319-320-4135 to assist in getting this paired for you. We would be happy to help.
Best,
Vince
FireplaceRemote Controls
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