Needed an odd thermostat for an older model gas fireplace last year. They had it for a good price and shipped it quickly! It's still working well. Would buy from here again!
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Correct remote/receiver. Wish wouldn’t have had to purchase solenoid too. Local dealers couldn’t recommend proper model after told them 6 VDC output needed and latching relay. Bought wrong unit twice.... Ver mais
A empresa respondeu
The picture of the remote control showed the unit and the basic hand held transmitter. It didn't come with the unit. I've spent countless hours trying to get the unit to sound regarding the codes with... Ver mais
A empresa respondeu
The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need. My replacement arr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to FireplaceRemoteControls.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of FireplaceRemoteControls.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.spotix.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Informações de contato
2810 Stoner CT, Suite #1, 52317, North Liberty, IA, Estados Unidos
- 877.374.4404
- sales@spotix.com
- www.fireplaceremotecontrols.com
4,6
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Website was easy to understand.
22 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello John,
Thank you for your review. We're so happy to hear that you're pleased with our service and website, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Ordering was easy
Ordering was easy. Promptly arrived and worked flawlessly with a 20 year old gas fireplace.
15 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Joseph,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Customer service was exceptional
Customer service was exceptional. Knowledgeable and very helpful. I would highly recommend.
21 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Lisa,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Lynn,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Easy to order.
18 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
It was super easy to use your website…
It was super easy to use your website and find exactly what I needed. Thank you very much.
17 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Catherine,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
What really impressed me with Fireplace…
What really impressed me with Fireplace Remote Controls, was the accurate description describing their product so that I could match it up perfectly with my needs. The device was reasonably priced and worked perfect. Thanks very much.
23 de janeiro de 2024
Resposta da Fireplace Remote Controls
Hello Glenn,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
The product shipped quickly and arrived…
The product shipped quickly and arrived with good instructions. It works perfectly.
12 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Got the help with the lady at Skytech…
Got the help with the lady at Skytech and she new what I was looking for right away.
9 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Sandra,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Quick Delivery/Excellent Product
Equipment Arrived quickly and worked as advertised.
7 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
When i received my new remote i…
When i received my new remote i installed the battery's and one of the battery's got very hot. I installed new battery's and the remote dose not work. I am not sure if the remote is bad or i am doing something wrong.
25 de janeiro de 2024
Resposta da Fireplace Remote Controls
Good afternoon Ted,
Thank you for the feedback, and please give one of our product specialists a call at 319-320-4135 to help trouble shoot the issues you are having.
Best,
Vince
FireplaceRemoteControls
Exceptional customer service from the…
Exceptional customer service from the first call to final resolution. Nicolas determined the problem and initiated the replacement while on the phone. Vince made sure my product was shipped and I had an RMA to return my original order. All this occurred within an hour of contacting the company. Certainly exceeded my expectations. Thanks Nicolas and Vince!
12 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Earl,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick and Vince!), and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
This replacement does not replace the…
This replacement does not replace the one that came with the unit the original one says the model no could be sp1001 orsp1001hl or con1001 or crag-1 orcas-3 none of the boxes are checked of the one you sent me was1001a and that doesn’t work I an mailing it back to you
6 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Bruce,
Thank you for the feedback, it appears after speaking with you on the phone today that the wrong remote was purchased off of our website. We have setup the return for you and will assist with a new order for you. You will be refunded once we receive the order that was purchased incorrectly back to our warehouse.
Best,
Vince
FireplaceRemoteControls
A warm and cozy gas fireplace ordering experience
Product description on website was very detailed and well illustrated. Placing order was painless and user friendly. Order confirmation was immediate. I felt totally secure making my purchase on the website with my debit card.
8 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Randy,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
It arrived 3 days after the date you…
It arrived 3 days after the date you advertised; otherwise everything is ok, Not yet installed, so can't rate the ease of installation or the product yet.
31 de janeiro de 2024
Resposta da Fireplace Remote Controls
Hello Eileen,
Thank you for your feedback. Your order was placed late in the day 1/31, shipped 2/1, and delivered to you 2/5. We apologize that the carrier didn't get it to you sooner. You will be invited to review the product after you've had it for a time. Thank you for your business.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
The remote works great.
24 de janeiro de 2024
Resposta da Fireplace Remote Controls
Thanks so much, Karen.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Immediately speaking with a live sales rep…
Immediately speaking with a live sales rep is always a welcoming change and results in a more positive experience. My order was taken quickly and efficiently with a knowledgable and professional representative.
3 de fevereiro de 2024
Resposta da Fireplace Remote Controls
Hello Donna,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
easy from order to delivery!
30 de janeiro de 2024
Resposta da Fireplace Remote Controls
Hello Michael,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Easy to find product.
26 de janeiro de 2024
Resposta da Fireplace Remote Controls
Hi Fred
Thanks for your review. We're so happy to hear that you're pleased with our service and website, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.