Needed an odd thermostat for an older model gas fireplace last year. They had it for a good price and shipped it quickly! It's still working well. Would buy from here again!
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Veja o que dizem as avaliações
Correct remote/receiver. Wish wouldn’t have had to purchase solenoid too. Local dealers couldn’t recommend proper model after told them 6 VDC output needed and latching relay. Bought wrong unit twice.... Ver mais
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The picture of the remote control showed the unit and the basic hand held transmitter. It didn't come with the unit. I've spent countless hours trying to get the unit to sound regarding the codes with... Ver mais
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The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need. My replacement arr... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to FireplaceRemoteControls.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of FireplaceRemoteControls.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.spotix.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Informações de contato
2810 Stoner CT, Suite #1, 52317, North Liberty, IA, Estados Unidos
- 877.374.4404
- sales@spotix.com
- www.fireplaceremotecontrols.com
4,6
Excelente
3 mil avaliações
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Fireplace Remote Controls processed my…
Fireplace Remote Controls processed my order very quick. They are very communicative and responsive. I would definitely recommend this company.
11 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Robert,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Ordering was easy
Ordering was easy! The part I needed was in stock. Short delivery time! All pluses in my book!
19 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Sharon,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Matt in Customer Service is the BEST
Matt in Customer Service is absolutely a pleasure to work with. He helped me technically over numerous questions from me, facilitated a return and purchase of the correct part. He is a difference maker for your company!!! All the best, Ed DuBeau
4 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hi Ed,
Thanks for your review. We're happy to hear that you're pleased with our service (especially Matt!), and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Pete,
Thank you for your review. We're glad that you're happy with our service and website, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
I was very impressed by how easy it was…
I was very impressed by how easy it was for me to place my order and I was especially impressed that you sent me an email confirmation as soon as my order was placed and I'm now anxiously awaiting my order tracking number that will be sent to me after my remote has shipped.
16 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Ted,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Excellent customer support
Item shipped promptly. Customer service is excellent when having an issue with the receiver box,
Spotix supported the issue without a hassle. Easy.
3 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Karena,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Matt was amazing super understanding
Matt was amazing super understanding and compassionate I was able to place my order and he was super helpful. I have a brain injury and he understood and helped me with placing the order.
14 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Michele,
Thank you for your review. We're glad that you're happy with our service (especially Matt!), and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
The Customer Service Representative…
The Customer Service Representative answered all the questions accurately and clarified everything I needed for my complete my purchase.
15 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello J,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Bonnie,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Resposta da Fireplace Remote Controls
Hello Steve,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
I ordered a new remote for my Astria…
I ordered a new remote for my Astria gas fireplace. Using the Learning button on the Astria the remote synced up in seconds. Shipping was just a couple of days. Overall excellent experience.
6 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Mark,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
easily found a replacement remote for…
easily found a replacement remote for my old fireplace remote control-hope it matches and is easy to pair with my eleven year old controller
14 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Richard,
Thank you for your review. Our product specialists are here to help our customers, should you need us. 319-320-4135
Best,
Fireplace Remote Controls/Spotix Customer Solutions
I was able to find the correct remote…
I was able to find the correct remote to my fireplace. Shipping came between the estimated time frames.
5 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello,
Thank you for your review. We're glad that you found just what you needed and that we could get it to you in a timely manner. Thank you for being our customer.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
You responded so fast and it was very…
You responded so fast and it was very much appreciated], I love my fireplace and hopefully this part my son ordered will get it working again! Thank you!
13 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Bonnie,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
On time shipping
On time shipping
Good packaging
Product Quality great
Preforms as expected
27 de novembro de 2023
Resposta da Fireplace Remote Controls
Hello Everett,
Thank you for your review. We're glad that you're happy with our service and your purchase, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
I CAN NOT GET IT TO WORK WITH MY…
I CAN NOT GET IT TO WORK WITH MY FIREPLACE AND I WOULD LIKE TO RETURN IT.
17 de novembro de 2023
Resposta da Fireplace Remote Controls
Hey Cherilyn,
Thank you again for the feedback. We replied to your other review yesterday and let you know that our return department would be reaching out by email. They email you a return authorization form and a return label yesterday. Please follow the instructions in that email so that you can return this item to us for a refund.
Best,
Vince
FireplaceRemoteControls
I should have received a confirmation…
I should have received a confirmation email instructing me how to track my package before I received a review.
I still have not received a confirmation email.
11 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hey Larry,
This request was for you to leave a service review for our company, not the item that was purchased. This is a request to have you review your experience with our company, whether it be with one of our product specialists or just navigating our website. You will receive a confirmation of shipment today, as your order will be leaving our warehouse this afternoon. You will also receive a request to rate the item after it ships out today.
Best,
Vince
FireplaceRemoteControls
Website was easy to use part was as…
Website was easy to use part was as described
3 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Michael,
Thank you for your review. We're glad that you're happy with our website and service, and we thank you for being our customer!
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Very helpful to order on line
8 de dezembro de 2023
Resposta da Fireplace Remote Controls
Hello Morgan,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
The picture of the remote control…
The picture of the remote control showed the unit and the basic hand held transmitter. It didn't come with the unit. I've spent countless hours trying to get the unit to sound regarding the codes with no luck. I've switched out the batteries that came with the unit, added new batteries to the unit and the remote transmitter, pressed the learn button for over the minute described with both a paper clip and a pen. Nada. I've watched videos and still no luck. Any help you can offer would be greatly appreciated.
21 de novembro de 2023
Resposta da Fireplace Remote Controls
Good Morning Steven,
We are very sorry to hear you are having issues. A member of our product team will reach out to you today by phone or email to assist.
Please also feel free to reach out to us directly if time allows. Thank you for sharing!
Best,
Joel
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