The communication was good all the way. The purchase and delivery were amazingly easy. The actual produce was way more than we expected, plus after getting a quote from a fireplace company then rese... Ver mais
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Veja o que dizem as avaliações
Very easy to order, prompt delivery Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direc... Ver mais
A empresa respondeu
Original fire lights stopped working just after guarantee ran out. No replacent lights are sold. However, support was understanding and gave discount for new purchase. Time will tell if this one last... Ver mais
A empresa respondeu
Absolutely brilliant! I am so pleased with my bio fuel fire. Its super clean, looks fantastic, and it's exactly what I was looking for. Buying online was a great hassle free experience, and I couldn'... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Fireplace World
Escrito pela empresa
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.
Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.
Informações de contato
St Thomas Road, HD1 3LF, Huddersfield, Reino Unido
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
4,6
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant service
I ordered the wrong size fireplace. When I requested an exchange for the correct size the customer services were brilliant, all done by email. They arranged collection of the wrong one and delivery of the replacement within a few days.
17 de junho de 2026
Resposta da Fireplace World
Dear customer, Thank you for the 5 star review, I'm glad to hear we were able to assist you with your order. Please let us know if there is anything else that we can help you with in the future. Kind regards, Fireplace World.
Great communication and my stove was…
Great communication and my stove was delivered very quickly
22 de junho de 2026
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
product exactly as described and…
product exactly as described and delivered promptly
25 de junho de 2026
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
I’ve waited that long since I ordered…
I’ve waited that long since I ordered my item I honestly can’t remember then when I finally get my item it’s a lot bigger than I expected not sure it will fit in the space intended for
6 de abril de 2026
Resposta da Fireplace World
Dear customer. Thank you so much for your feedback and review, we really appreciate it. Please contact our support team using customer.support@fireplaceworld.co.uk if you require any support with the order.
Kind regards, Fireplace World
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Prompt service and good customer…
Prompt service and good customer service would definitely recommend
10 de junho de 2026
Resposta da Fireplace World
Dear customer, Thank you for the 5 star review, I'm glad to hear we were able to assist you with your order. Please let us know if there is anything else that we can help you with in the future. Kind regards, Fireplace World.
Promptness of service and delivery…
Promptness of service and delivery we’re absolutely spot on Thank you
12 de junho de 2026
Resposta da Fireplace World
Dear customer, Thank you very much for your review and for your kind comments. We are glad to see how happy you are with the order and the service received. Thank you for shopping with us. Kind regards Fireplace world.
Delivered exactly as advised
Delivered exactly as advised, on time and good condition
25 de maio de 2026
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Love my new fireplace
Love my new fireplace, easy to assemble with clear instructions, delivery was swift, and great notification regarding delivery.
2 de julho de 2026
Resposta da Fireplace World
Dear customer, Thank you very much for your review and for your kind comments. We are glad to see how happy you are with the fireplace and the service received. Thank you for shopping with us. Kind regards Fireplace world.
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
delivery and friendliness of driver was…
delivery and friendliness of driver was excellent. The product ordered was very well made and perfect in every detail.
20 de junho de 2026
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Resposta da Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
I disappointed it the service I was…
I disappointed it the service I was given . Had to stay in twice for the order. When the order arrived I did not expect to have to put a fireplace together . The amount we pay it should be assembled.
14 de junho de 2026
Resposta da Fireplace World
Dear customer, We would like to sincerely apologise for the courier delay faced and for any inconvenience caused. Please note we do advise on the listing, under product information, that the product does require assembly.
Kind regards, Fireplace world.
Resposta da Fireplace World
Dear customer, Thank you very much for your 5* review and for your kind comments. We do appreciate you taking the time to post the review. Kind regards Fireplace world.
Electric radiator ordered and paid for…
Electric radiator ordered and paid for 7th April, item hasn't been delivered yet.
[Nearly 3 months]
7 de abril de 2026
Resposta da Fireplace World
Dear customer, We are sorry that the item on your order is not yet in stock and for the inconvenience caused. I can see we have been in contact by email and have informed you of the delay in receiving stock. Please respond to the email if you require further help.
Kind regards, Fireplace World.
Affordable prices.
Good communication in live chat. Lovely fire. Affordable prices. Super fast delivery.
16 de junho de 2026
Resposta da Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Unfortunately the fireplace suites came…
Unfortunately the fireplace suites came without any instructions for assembly and no fixings. This was quickly rectified after a phone call and received them the next day. Extremely happy with service and product
12 de junho de 2026
Resposta da Fireplace World
Dear customer, Thank you for the 5 star review, I'm glad to hear we were able to assist you with your order. Please let us know if there is anything else that we can help you with in the future. Kind regards, Fireplace World.
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