In a word what absolutly made our exprience? Otto! When youve made over an hours journey to meet a delivery at a storage unit at 8.30am, you only hope you will be dealt with by such a warm, polite, he... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a great experience with Fox Removals. The team was fast, efficient, and extremely friendly throughout the entire process. They arrived right on time and handled everything with professionalism... Ver mais
A empresa respondeu
No fuss. Good advice and very supportive as undertaking not just a house move but relocating to a completely new area as a widow. Fox Group even transported my car. Nothing was too much trouble fo... Ver mais
A empresa respondeu
Amazing service everyone at Fox removals were so helpful and friendly they went above and beyond to help us before and during the move. Would recommend to anyone who needs a removal company.
A empresa respondeu
Detalhes da empresa
Sobre Fox Group (Moving and Storage) Ltd
Escrito pela empresa
Visit Our Website
Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Informações de contato
10 Somerset Road, NP44 1QX, Cwmbran, Reino Unido
- 01633866923
- trustpilot@fox-moving.com
- www.fox-moving.com
Fox Group (Moving & Storage) Ltd
4,7
Excelente
316 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
5 stars
The guys were super quick and helpful - made the experience as stress free as possible!
13 de abril de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you, Lauren, for your kind words! We’re glad to hear that our team was able to make your experience stress-free. We appreciate your feedback and look forward to assisting you in the future.
Resposta de Fox Group (Moving and Storage) Ltd
Thank you for your kind words, Gavin! We’re thrilled to hear that you’ve been satisfied with our services for years and look forward to continuing to working with you again.
Efficient Fox crew
The group were slick, organised, speedy and very efficient. They were very friendly and courteous.
26 de março de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you, Mr. Averill, for your kind words! We’re thrilled to hear that you found our team to be slick, organised, speedy, and efficient, as well as friendly and courteous. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Both staff were brilliant especially…
Both staff were brilliant especially the one from Aberdeen
10 de abril de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you for your kind words, Derek! We’re thrilled to hear that you had a great experience with our staff, particularly the one from Aberdeen. We look forward to welcoming you back soon!
Very responsive and customer focused
Very responsive and customer focused, from office personnel to the movers.
11 de abril de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Hello Markus,
Thank you for your kind review! We’re delighted to hear that you found our team responsive and customer focused from the office staff through to the movers. We’re especially pleased that our crew could carefully handle your heavy piano and ensure it arrived safely without any issues. Your satisfaction means a lot to us!
Amazing service everyone at Fox…
Amazing service everyone at Fox removals were so helpful and friendly they went above and beyond to help us before and during the move. Would recommend to anyone who needs a removal company.
1 de abril de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you so much for your kind words, Joshua! We’re thrilled to hear that our team at Fox Removals provided you with such helpful and friendly service. It’s always our goal to go above and beyond for our customers, and we’re glad we could make your move a positive experience. We truly appreciate your recommendation and hope to assist you again in the future.
The three young men that moved us were…
The three young men that moved us were great. Very efficient and sorted the move in a very methodical way. They were friendly, respectful and very helpful.
It made the day a lot easier than was expecting.
31 de março de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you so much for your kind words, Mrs Perrin! We’re thrilled to hear that our team made your move efficient and stress free. We appreciate your feedback and look forward to assisting you in the future.
Otto is a credit to the business
In a word what absolutly made our exprience? Otto! When youve made over an hours journey to meet a delivery at a storage unit at 8.30am, you only hope you will be dealt with by such a warm, polite, helpful employee like Otto. From the day before Otto was so helpful, answering every question with patience and professionalism. While we were there he dealt with every query and request instantly. At one stage (when we realised the unit we'd hired wasnt big enough) he had both my partner and I and the two delivery drivers laughing at how daft the situation was. Its rare to find employees (I didnt ask but I hope he is a Manager) that show how much they enjoy their work, speak highly of the company and their employer and deliver excellent customer service. We will definitly use Access Storage again. Not just for the value and service but for employees like Otto.
1 de abril de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you so much for your wonderful review, Floyd and Sarah! We’re thrilled to hear that Otto made such a positive impact on your experience with us. We strive to provide exceptional service, and it’s great to know that our team is meeting those expectations.
Great communication leading up to move
Great communication leading up to move. Were flexible with dates. On the day the team were very professional and helpful. Removals were completed swiftly.
2 de abril de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you, Fiona, for your kind words! We’re delighted to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to assisting you again in the future.
Great company
Great company. The service was exemplatary. highly reccomend them.
25 de setembro de 2025
Resposta de Fox Group (Moving and Storage) Ltd
Thank you so much for your kind words, Daphne! We’re thrilled to hear that you had an exemplary experience with us. We appreciate your recommendation and look forward to serving you again in the future.
Brilliant service from start to finish
Brilliant service from start to finish. The survey was carried out the day after the request was submitted. Booked in for the following week. Turned up on time, got straight to work, carpets covered, nothing was too much trouble.
25 de março de 2026
Resposta de Fox Group (Moving and Storage) Ltd
We’re delighted to hear you were happy with the service from start to finish. It’s great to know the survey and booking process was quick and convenient, and that our team arrived on time and got straight to work. We always take care to protect your home and make the process as smooth as possible, so your comments about the carpets and our willingness to help really mean a lot.
Thank you for choosing us, and we really appreciate you taking the time to share your experience.
Terrible Company - Avoid
We moved abroad and had all our goods packed and stored for a year. On delivery we found a number of items missing, damaged and broken. We paid for special packing for fragile items which was not provided and some of our special items were damaged as a result of the poor packing. Expensive electronic items were not even wrapped, just put in boxes with no protection. The insurance product Fox promoted required that we report all the damage within 7 days of delivery despite the fact that it is clearly impossible to unpack over 100 boxes in a week! Fox refused to offer reasonable compensation, only a paltry ‘goodwill’ offer that barely covered the special packing they had not delivered. Very poor experience!
14 de julho de 2025
Avaliação não solicitada
Resposta de Fox Group (Moving and Storage) Ltd
We are very disappointed to read your review. We invite you to provide further information regarding the move as we don’t know which job this relates to. Please contact customerservice@fox-moving.com, and we give assurance that we will investigate fully.
Resposta de Fox Group (Moving and Storage) Ltd
Thank you, Craig! We’re glad to hear that you found our service punctual and efficient. Your feedback is greatly appreciated.
If I could give 0 stars I would - avoid!
If I could give 0 stars I would! I engaged fox to move some items abroad for me. The original quote was for them to pack the boxes but I said I would do so and the quote was updated. I was offered an insurance policy which I paid for to protect my goods in travel. On arrival around £600 of damage had occurred. When I told fox I was told they weren’t covered by my policy as I had packed the items myself. At no time did they tell me the policy would be worthless otherwise I would never have taken it out! Nobody ever said it would not cover the items I packed myself - had they done so I would have sourced my own actual valid policy. Their handling of my complaint was just as shocking. Emails ignored and clearly hoping I would just go away. I was offered a very small amount of compensation, less than 1/3 of the cost to rectify/replace and on top of this I feel I was totally ripped off by paying an insurance policy they knew would never cover me. Sadly the staff could not care less, Mike White in particular just didn’t reply to my email unless I chased multiple times.
Avoid unless you want to be totally ripped off.
27 de março de 2026
Avaliação não solicitada
Resposta de Fox Group (Moving and Storage) Ltd
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with your experience, however we do not believe your review reflects a fair or balanced account of the service provided.
As you noted, you chose to pack your goods yourself. Under these circumstances, we are unable to accept responsibility for the contents or condition of items packed by the owner. The protection arranged was therefore limited to specific risks such as fire, flood, or theft involving forcible entry, rather than damage arising from packing.
Full details of the Extended Liability Protection were provided to you prior to booking, including the terms of cover, and these were accepted along with the completion of the required inventory and documentation.
While we were not liable for the damage reported, we acknowledged your disappointment and made a goodwill contribution towards your claim as a gesture of customer care.
We do recognise that some of our responses were not as timely as they should have been, and this has been addressed internally with the team to improve our communication going forward.
We are sorry that on this occasion we were unable to meet your expectations and wish you all the best moving forward.
NO FUSS
No fuss. Good advice and very supportive as undertaking not just a house move but relocating to a completely new area as a widow. Fox Group even transported my car. Nothing was too much trouble for Carl and Phil. They worked calmly and efficiently throughout the 2 days of the move. Gold star treatment and service. Well done and a big "Thank you both".
"
23 de março de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you so much for your kind words, Jean! We’re thrilled to hear that Carl and Phil provided you with the support and service you needed during your move. It was a pleasure assisting you, and we’re glad everything went smoothly. If you need anything in the future, please don’t hesitate to reach out. Best wishes in your new home!
Stress free move
Used today for a removal very punctual and professional all were moved within 2 hours the 2 removal men were very helpful and friendly would definitely use again and would highly recommend
26 de março de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you, Mr. Robert Walker, for your kind words! We’re thrilled to hear that our team was punctual, professional, and able to complete your removal efficiently within 2 hours. Our team strives to provide helpful and friendly service, and we’re delighted that we met your expectations. We look forward to the opportunity to assist you again in the future.
Resposta de Fox Group (Moving and Storage) Ltd
Thank you, Sarah, for your kind words! We’re thrilled to hear that you found our service helpful, polite, and efficient. We look forward to assisting you again in the future.
I had a great experience with Fox…
I had a great experience with Fox Removals. The team was fast, efficient, and extremely friendly throughout the entire process. They arrived right on time and handled everything with professionalism and care, which made the move much less stressful. Their service was truly amazing, and I wouldn’t hesitate to recommend them to anyone looking for a reliable removals company.
Thanks Saima
23 de março de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you, Saima, for your lovely feedback. We are so pleased to hear you had such a great experience with the team. It is fantastic to know they were punctual, friendly, and handled everything with care and professionalism, helping to make your move less stressful.
We really appreciate your recommendation and your kind words mean a lot to us.
Successful move
The 3 guys from Wales who managed our move were very helpful, all our furniture was packed into the removal van , transported and unloaded into the right rooms in good time with no damage. The move was efficient and ran in good time, all completed before 4pm
20 de março de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you Kay for your great feedback. We are so pleased to hear that the team took such good care of your move and kept everything running efficiently throughout the day. It is fantastic to know your belongings were handled safely and placed exactly where you needed them, all finished in good time. We will be sure to pass your kind words on to the crew.
What a brilliant pair of lads moving us…
What a brilliant pair of lads moving us to the Isle of Man. Nothing was too much trouble. I swear that Carl put our bed back together better than it was before!?
Thank you
17 de março de 2026
Resposta de Fox Group (Moving and Storage) Ltd
Thank you so much for your lovely feedback, Susan!
We’re delighted to hear that the team made your move to the Isle of Man such a positive experience. Carl and his colleague will be really pleased to know their hard work and attention to detail made a difference, especially getting your bed back together even better than before!
We really appreciate your kind words and wish you all the very best in your new home.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.