Had a house to sell which needed a refurb Stephen planned both bathroom and the kitchen he also introduced me to a professional fitter the whole process was first class this helped me sell it within... Ver mais
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Veja o que dizem as avaliações
Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Ver mais
A empresa respondeu
Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... Ver mais
A empresa respondeu
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- Locadora de plantas e maquinário
- Loja de Ferramentas
- Serviço de Locação de Equipamentos para Construção Civil
Escrito pela empresa
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Informações de contato
Portland Street, NG5 6BL, Daybrook, Reino Unido
- 01159208208
- www.frank-key.co.uk
4,6
Excelente
750 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Frank Key
👍
Excellent service as usual and nice…
Excellent service as usual and nice friendly driver
26 de novembro de 2024
Resposta da Frank Key
Thank you for your order.
The delivery drive was very helpful
The delivery drive was very helpful. 5 stars to him👍 Also delivery was very prompt from placement of order.
24 de novembro de 2024
Resposta da Frank Key
Thanks for the great review 👍
I'm Happy
Goods delivered two days earlier than expected which was good as I was able to start the job early. However the insulation material that I had ordered was wet which did mess things up slightly. 1 star deducted for that!
28 de novembro de 2024
Resposta da Frank Key
Apologies for the issue with the insulation. Thank you for your order and we do hope you will try us again in the future.
Good experience
Only giving it 4/5 as I had some difficulties with the website ... but other than that everything was great.
30 de novembro de 2024
Resposta da Frank Key
👍
Delivery promise achieved.
The website promised same day delivery, if I ordered within the next 30 minutes......2 hours later, the delivery was on my drive!
26 de novembro de 2024
Resposta da Frank Key
Glad we could accommodate and thanks for the order.
Excellent customer service
Excellent customer service. I needed to change the collection time I was able to speak to someone who was very helpful.
31 de outubro de 2024
Resposta da Frank Key
We'll always help where we can. Glad things ran smoothly and hope to see you again soon.
Very happy with the service you…
Very happy with the service you provided. Lois was very helpful and sorted out my query .
I would definitely recommend Frank Key .
Rashnita.
13 de novembro de 2024
Avaliação não solicitada
Resposta da Frank Key
Thank you for your feedback, I'll be sure to let the guys know that their help was appreciated.
Best merchants by far
Always deliver promptly and drivers happy to load out where u need it
28 de outubro de 2024
Resposta da Frank Key
👍
Easy to order
Easy to order , timber is great quality, delivery drivers very helpful , highly recommended
28 de outubro de 2024
Resposta da Frank Key
👍
Excellent delivery service always on…
Excellent delivery service always on time and easy to book on line
2 de outubro de 2024
Resposta da Frank Key
Thanks for the review, we will try for 5 stars next time 😉
Quick delivery time and really helpful…
Quick delivery time and really helpful when delivered.
3 de outubro de 2024
Resposta da Frank Key
👍
Good website for ordering and free…
Good website for ordering and free delivery for reasonable spend.
24 de setembro de 2024
Resposta da Frank Key
👍
Failed skip delivery
Ordered a skip for delivery 2 weeks ago for some work I had scheduled this weekend, payment taken etc.
Chased 4x over the phone on the day of delivery and was constantly told the skip is coming only for nothing to arrive, branches now closed so can't speak to anyone.
I have workmen due to start tomorrow.
20 de setembro de 2024
Avaliação não solicitada
Resposta da Frank Key
Good Evening, Thank you for contacting us. I am struggling to find an order of a skip for delivery today. Would you be able to provide any more information such as order number so I can investigate and look to resolves this asap for you.
Thank you
Thank you for reaching out, and I apologise for the inconvenience you've experienced.
I’ve had a look into this, and after investigating, we found that the skip was attempted to be delivered on Friday after 5:00 pm. However, our driver noted that there was already a skip on site, and we were informed at that time that you no longer required the skip as you had decided to go elsewhere.
From our records, the order was placed on Friday, the 13th, around 12:00 pm, with a request for delivery on Friday, the 20th, which is when the attempted delivery took place. I completely understand that the communication could have been clearer, particularly regarding the possibility of deliveries taking place after our usual opening times.
Please rest assured that we have canceled the failed delivery charge, and the refund has been processed this morning. I sincerely apologies for the confusion and any disruption this may have caused to your schedule.
Thank you for your patience, and I hope this resolves the matter for you. Should you have any further concerns, please don't hesitate to get in touch.
I’ve used Frank Key (Bulwell
I’ve used Frank Key (Bulwell, Nottingham) a couple of times now, supplies for a garden project.
From ordering on the website, checking in at my allocated slot through to the team loading everything into my car it’s been a great experience.
Great value on pricing and we are very happy with the products.
5 de setembro de 2024
Resposta da Frank Key
Thanks so much for your repeat business. We look forward to your next order 😉
Overall great experience.
Been to frank key before and always had a good experience. Delivered in AM on date requested. Delivery driver placed type 1 where I asked. Would be good to get a phone call or text to inform you a rough time for delivery or that your drop is next. Only just about caught driver last time as I was leaving for school run.
5 de setembro de 2024
Resposta da Frank Key
Thank you for your order and for your feedback. We are always looking for ways to improve our service and this will be discussed internally. Thanks again.
Exceeded expectations
4 years after having a new bathroom from Frank Key (with excellent service and price), we have just had minor problems with taps. I hoped to be able to
buy spare parts or even complete new taps.......
However Melanie at Nottingham Frank Key was a star. She immediately took on the problem and negotiated the parts for our now obsolete taps to be provided free under warranty. They say quality is exceeding customer expectations. Frank Key is definitely quality!
3 de agosto de 2024
Avaliação não solicitada
Resposta da Frank Key
Thank you for your feedback which we will pass on to Mel. Hope it's not another 4 years before we see you again! Thank you for your custom and thanks again for the fantastic feedback.
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