We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Ryan the engineer in Glasgow was great help and gave good advice and was sound to work with when coming to service my machine
A empresa respondeu
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Ver mais
A empresa respondeu
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Informações de contato
França
- www.frozenbrothers.com
4,7
Excelente
302 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Worst service ever
27 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for sharing your feedback — we’re really sorry to hear your experience hasn’t been a positive one.
We take pride in the level of service we aim to deliver, and the reviews we receive are a reflection of the genuine experiences of many of our customers. That said, we know we can always improve, and we’d really like the opportunity to make things right for you.
If you’re open to it, please get in touch with our Customer Service team at customerservices@frozenbrothers.com so we can look into this further.
We truly appreciate the chance to help and put things right.
very nice and attentive technician
26 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you. We’re so glad you’re happy with our technician!
The technician’s very professional
The technician’s very professional. Everytime, machines work very well after his intervention. And he’s very kind and gentle.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for your wonderful feedback—we’re thrilled to hear our technician’s professionalism and kindness make such a positive impact!
Roy is een uitstekende jongen
Roy is een uitstekende jongen. Hij verdient de maximale score van vijf sterren.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Hartelijk dank voor uw vriendelijke woorden! We zijn blij om te horen dat Roy zo’n goede indruk heeft gemaakt. Uw feedback betekent veel voor ons!
Resposta da Frozen Brothers
Thank you for your feedback! We’re very glad to hear that you’re satisfied with our work.
Rob always gives us 5 star treatment &…
Rob always gives us 5 star treatment & is very pleasant & always does his job to a high standard & checks machine is in full working order & cleans it every time also
19 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for your feedback! Providing high-quality service and ensuring machines are clean and fully operational is part of our standard and a key strength of our company. We’re glad Rob delivered on this commitment.
Snel en goed geholpen
Snel en goed geholpen, ook nog wat tips gekregen.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Bedankt voor uw feedback, fijn om te horen dat u snel en goed geholpen bent!
Customer service has improved so much!
I’ve had issues with this company before, but it looks like they’re making real progress. I called for an engineer, and Martin arrived within four hours. He was excellent—he fixed my problem and offered some valuable advice. I’m optimistic that our collaboration will be great moving forward, especially since it seems their customer service has improved significantly!
17 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you so much for the kind feedback! We're thrilled to hear that you had a positive experience with Martin and that our service is making a difference. We’re committed to continuing to improve and providing the best support possible. Looking forward to working together more in the future!
Matt was lovey
Matt was lovey. Kept his work area clean, explained how the machine worked and made sure we were happy before he left.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for letting us know! We're glad Matt took the time to explain everything and keep things tidy. We'll be sure to pass along your feedback!
Great job we really appreciate and…
Great job we really appreciate and thank you very much…!!!
15 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for your feedback! We really appreciate you taking the time to share your thoughts.
On time and fixed the issue
On time and fixed the issue
Brilliant
11 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Fantastic, we're glad it was sorted in one go.
Once again Raymond was spot on time and just made the job look so easy .
Once again Raymand was spot on time
11 de novembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
We appreciate positive feedback! And are thrilled to hear that Raymond delivered excellent service once again!
Brilliant service
Martin was great, came ontime, rang us, sorted the machine out, very knowledgeable. Top quality service from frozen brothers again. Thanks martin, absolute legend
30 de outubro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for the fantastic review!
We’re so pleased Martin delivered such a smooth and professional service. He’s a key part of what makes Frozen Brothers great—glad he could get you sorted!
Great service always clean and tidy and…
Great service always clean and tidy and gets the job done
29 de outubro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
We’re glad to hear the service was clean, tidy, and efficient—just what we aim for at Frozen Brothers!
John is always so helpful and…
John is always so helpful and knowledgeable when it comes to a repair job. He’s been our engineer from Frozen Brothers for the past 3 years anf I’d rather him sorting us out than any other engineer. What a guy!
29 de outubro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for your wonderful feedback! We’re proud to have John on our team—his dedication and expertise truly reflect the high standards we strive for at Frozen Brothers. It’s great to know he’s made such a positive impact over the years!
Great service as always by Ross
28 de outubro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Really appreciate your kind words — Ross will be delighted!
Best Frozen Brothers Engineer 👍🏻
We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on with the job with a smile on his face and always manages to make me and all the other staff laugh whilst doing it. Always knows what the issue is and gets it sorted without any follow on problems. He even gives the machines a good clean when he’s finished which is an extra bonus!
24 de outubro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you so much for the kind words! We're proud to have engineers like Martin who not only solve problems quickly and professionally, but also bring great energy to every visit. At Frozen Brothers, we’re committed to reliable service, expert knowledge, and keeping your machines running smoothly — with a smile!
Carpigiani eindelijk vakkundig…
Carpigiani eindelijk vakkundig hersteld.
Complimenten aan de technische dienst,
met name John. 👍
22 de outubro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Bedankt voor uw fijne review! We geven de complimenten graag door aan John en de technische dienst!
Resposta da Frozen Brothers
Merci beaucoup pour votre retour positif ! Nous sommes ravis que l'installation ait été parfaite
Very quick to respond to the issue and…
Very quick to respond to the issue and dealt with and fixed the issue
22 de outubro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks so much for your lovely review! Glad we could sort it swiftly!"
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