We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ryan the engineer in Glasgow was great help and gave good advice and was sound to work with when coming to service my machine
A empresa respondeu
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Ver mais
A empresa respondeu
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Informações de contato
França
- www.frozenbrothers.com
4,7
Excelente
302 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jhon is the guy he helped us a lot
Jhon is the guy he helped us a lot
24 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
John made a real difference — thanks for sharing!
Martin was very efficient and promt
22 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Appreciate the feedback, Nikesh! Great to know Martin handled everything so promptly and efficiently.
i wish your sales team new as much as the engineer who came out
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far
i have more contact with you asking how my experiences have been, which has been rubbish
19 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you for taking the time to share your feedback, Ian. We’re pleased to hear the visit went smoothly.
That being said, we're sorry to hear that you were not satisfied with the service received prior to this visit. We can see that the case has now been resolved, after clarifying the subscription arrangement. We can also see that you received the POS requested, but please, don't hesitate to get back to us if you still require any further assistance!
Very helpful and friendly and polite!
18 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Great to know the visit left such a positive impression — helpful, friendly, and polite is exactly what we aim for!
Great service
The Frozen Bros booking in service is very easy. They keep you informed when the engineer will come. The engineer who came was very helpful, knowledgeable and fixed all the problems swiftly.
17 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
We’re so pleased to hear this, Mr Patel! It’s great to know our updated communication process has made things easier for you — that was a big focus for us this year, and it’s wonderful to see it making a difference. Delighted the engineer could also get everything sorted swiftly for you.
Wow wonderful service from Peter.
Wow wonderful service from Peter.
17 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Fantastic to hear Peter made such a great impression — we’ll be sure to share your kind words with him! Thank you, Tara, for taking the time to share this with us.
Great guys
Chris & Martin did our install. Very helpful and friendly. Answered all the questions we had
12 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Sounds like Chris and Martin made the install nice and easy while making sure you had all the info you needed. Really glad the team could help!
Kevin is absolutely amazing
Kevin is absolutely amazing. He does the job quickly and knows what he is doing.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Great to hear, thanks for sharing! Kevin will be pleased to know his quick work and expertise made such a positive impression.
Ash is great
Ash is great, very helpful, always does a great job. Shame the machine is a lost cause unfortunately
9 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for sharing your feedback, Kelly! Really glad to hear Ash continues to give such great support. Sorry to hear about the machine though — if you’d like to discuss options, our Customer Services team would be happy to help. We've created a case for you, so you can contact them quoting your reference #204564.
Excellent service provided
Excellent service provided. The engineer was punctual, knowledgeable, and efficient, ensuring everything was completed to a high standard. Highly professional throughout.
6 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thank you, Ash, for taking the time to share such wonderful feedback! We’re delighted to hear the engineer provided a punctual, knowledgeable, and professional service. Always happy to be here whenever you need us.
Great Service
Arrived on date given. Fixed the machine and give advice on correctly placing the syrup boxes into the machine. Thank you Mark D
3 de setembro de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for sharing your feedback, Sharon! Great to hear the appointment date was kept as promised and that Mark not only fixed the machine but also gave you useful advice for the future.
Always to pleaser to see martin,very…
Always to pleaser to see martin,very helpfull and fraindly
28 de agosto de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Really glad to hear Martin left such a positive impression. He’ll be pleased to know his friendly approach is appreciated!
Done a great job fixing the new machine…
Done a great job fixing the new machine and explained everything detail and cleared all the doubts and question that was asked .
Thank you
28 de agosto de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for the lovely feedback, Jay! Great to hear the machine is up and running smoothly and that everything was explained clearly — we’ll be sure to pass this on.
Great guy and very polite.
27 de agosto de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for your comment! We’re really pleased to hear the visit was handled with such politeness and care.
Resposta da Frozen Brothers
Thanks for sharing! Always great to hear our engineers leave a friendly impression.
excellent
excellent service , but had to wait nearly 2weeks
21 de agosto de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for your feedback! Glad to hear the service was excellent. While we usually aim to respond faster, sometimes during busy periods or depending on the site location, it can take a little longer. We really appreciate your patience.
HE DONE GREAT JOB .HE FIX ALL ISSUE
HE DONE GREAT JOB .HE FIX ALL ISSUE . VERY GOOD
21 de agosto de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Thanks for the feedback, Naga! Great to hear the job was done well and all issues were fixed — we’ll make sure the team knows your kind words.
Vriendelijke jongeman
Vriendelijke jongeman die ook informatie geeft over hoe wij de apparaten het beste kunnen onderhouden.
Hij heeft ons ook laten zien hoe wij het apparaat het beste schoon kunnen maken.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Dank voor je mooie woorden! Fijn om te horen dat onze monteur niet alleen het werk heeft gedaan, maar ook de tijd heeft genomen om tips en uitleg te geven voor onderhoud en schoonmaak.
Roberto è stato molto gentile e disponibile
Gentile disponibilità
20 de agosto de 2025
Avaliação não solicitada
Resposta da Frozen Brothers
Grazie per il tuo feedback! Siamo felici che il nostro team sia stato gentile e disponibile.
Resposta da Frozen Brothers
Glad to hear it’s all sorted — thanks for letting us know!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.