Fantastic experience with FW Homestores Caerphilly. Immediately greeted by friendly staff, and plenty of great quality furniture available to view. Shout out to Andrew who offered outstanding custom... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
We called in to the Caerphilly branch and were looked after by Andrew. We were allowed to browse at our leisure without being followed around by a pushy salesmen. When we had made our choice we sat do... Ver mais
A empresa respondeu
Had a brilliant experience with Tim in Cardiff leckwith store, a wonderful salesman. Not pushy at all, allowed us time to look whilst checking in frequently to see if we needed anything, were offered... Ver mais
A empresa respondeu
Visited FW Homestores today in Barnstaple with the view to browse and maybe buy a Sofa. The staff were great, helpful and polite leaving us to browse to our hearts content but being available should w... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Acessórios para Móveis
- Loja de Camas
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de sofás
Escrito pela empresa
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Informações de contato
Riverside Road, EX311QN, Barnstaple, Reino Unido
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ryan from Cardiff store has been…
Ryan from Cardiff store has been absolutely amazing. He was very helpful, very knowledgeable and nothing was too much trouble. He was very patient explaining everything in detail to us and he tirelessly answered all our questions. We bought a recliner and a sofa and we are very happy with our purchase. We look forward to receiving our order. Thank you Ryan. We surely will be back when we need furniture. We wish we found you before.
20 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
What lovely feedback for Ryan — we’re so pleased to hear how well he looked after you at our Cardiff store. His patience, product knowledge and willingness to answer every question clearly made such a difference while you were choosing your recliner and sofa. We’re delighted you’re happy with your purchases and hope you enjoy them once they arrive. We’ll make sure Ryan sees your kind words, and we’d be very happy to welcome you back when you’re ready for your next piece of furniture. Team FW Homestores
Had a second fabulous experience in this store
Had a second fabulous experience in the lovely furniture store, Tracy the sales assistance couldn't do enough for us, I'd certainly recommend this store if you are looking for quality furniture and accessories at a fair price.
20 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
It’s wonderful to hear you had another fabulous experience with us. We’re especially pleased that Tracy looked after you so well and made your visit feel easy and enjoyable. It means a lot to know you value the quality and choice we offer at fair prices. Thank you for coming back to FW and for recommending us — we look forward to welcoming you again. Team FW Homestores
Cardoba bedroom furniture
We are returning customers to the Barnstaple store having previously bought our bedroom furniture and dining room furniture here. This time we went in for our son’s bedroom furniture. Always a friendly welcome and Martin was knowledgeable and helpful when it came to our questions. We got a great deal on quality furniture.
20 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
It’s always a pleasure to welcome returning customers, and we’re delighted you chose our Barnstaple store again for your son’s bedroom furniture. We’re glad Martin was able to help with your questions and make the choice a straightforward one. It’s fantastic to know you found another great deal on quality furniture with us. Thank you for continuing to trust FW with your home — we really appreciate your support. Team FW Homestores
Had a brilliant experience with Tim in…
Had a brilliant experience with Tim in Cardiff leckwith store, a wonderful salesman. Not pushy at all, allowed us time to look whilst checking in frequently to see if we needed anything, were offered tea’s and coffees and even biscuits for our 1 year old. We even went back to SCS and DFS to see another sofa style that we liked but ultimately decided on the Kenzie in FW instead. Lovely man and a credit to the store!
20 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
What a lovely review, and we’re so pleased Tim made your visit to our Cardiff Leckwith store such a positive one. We love hearing that you had plenty of time to browse while Tim was always nearby when you needed him, with a few teas, coffees and biscuits along the way! It’s fantastic that after looking at other options, you came back to choose the Kenzie sofa from FW. We’ll make sure Tim sees your kind words — he really is a credit to the store. Team FW Homestores
Ryan in Cardiff stone was a fantastic…
Ryan in Cardiff stone was a fantastic help when buying my new sofa. Great help and friendly also explained everything well. Would highly recommend
20 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re delighted to hear Ryan was such a great help when you chose your new sofa at our Cardiff store. It’s lovely to know his friendly approach and clear explanations made the whole experience easy and enjoyable. We’ll be sure to pass your kind words on to Ryan. Thank you for recommending FW — we really appreciate it. Team FW Homestores
Had time to have a look around
Had time to have a look around, we spoke to Tim the salesman he was very helpful and polite. He went through everything in detail and made us feel very relaxed, We didn’t feel under any pressure to purchase anything so overall it was a pleasant experience when we did order our new table and chairs
20 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re really pleased to hear you had such a relaxed and enjoyable visit. It’s great that Tim gave you plenty of time to browse while being on hand to explain everything clearly and answer your questions. We’re delighted you felt comfortable making your decision without any pressure, and that you found the right table and chairs for your home. Thank you for choosing FW — we hope you enjoy your new dining set. Team FW Homestores
Alex from the Barnstaple branch was …
Alex from the Barnstaple branch was very supportive in helping me select my new lounge sofas.
Easy purchase
20 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re so pleased to hear Alex was there to support you in choosing your new lounge sofas at our Barnstaple branch. It’s lovely to know his help made the decision and purchase feel easy and straightforward. We’ll be sure to share your kind words with Alex. Thank you for choosing FW, and we hope you love your new sofas. Team FW Homestores
FW Homestores Barnstaple.
Visited FW Homestores in Barnstaple and received an excellent service from Alex. Helpful and patient while I made my choice. Really good customer service!
19 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re delighted to hear you had such a positive experience at our Barnstaple store. It’s lovely to know Alex was patient and helpful while you took your time to make the right choice. We really appreciate you recognising the care he put into making your visit enjoyable. Thank you for choosing FW Homestores and for your kind recommendation. Team FW Homestores
Great Service
Great Service , Caerphilly store visited . Great customer services by Ian , Andrew and Paul great bunch .
19 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re really pleased to hear you had such a great experience at our Caerphilly store. It’s fantastic to know Ian, Andrew and Paul all made you feel so well looked after — we’ll be sure to share your kind words with the team. Having such a great bunch of people supporting our customers means a lot to us. Thank you for choosing FW and for taking the time to leave your feedback. Team FW Homestores
Resposta da FW Homestores
It’s fantastic to hear you had such a positive experience with our team. We’re really pleased the customer service made a great impression and left you feeling well looked after. Your kind words mean a lot to everyone at FW. Thanks for taking the time to share them with us. Team FW Homestores
Paul in Caerphilly was extremely…
Paul in Caerphilly was extremely helpful and friendly. Great customer experience today.
19 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re delighted to hear Paul made your visit to our Caerphilly store such a positive one. It’s lovely to know his friendly and helpful approach made you feel well looked after. We’ll be sure to pass your kind words on to Paul. Thank you for choosing FW and for sharing your experience. Team FW Homestores
Ryan was really knowledgable
Ryan was really knowledgable, patient and helped us pick the perfect furniture highly recommend
19 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re so pleased to hear Ryan was able to help you find the perfect furniture. His knowledge and patience clearly made the whole experience much easier and more enjoyable. We’ll make sure he sees your kind words — they’ll mean a lot to him. Thank you for recommending FW and for choosing us for your new furniture! Team FW Homestores
Ryan was super helpful!!!
Ryan was super helpful, was able to sort us out with a beautiful table and chair set, and gave us super quick delivery as well. Cannot recommend Ryan and FW home stores enough.
19 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
It’s fantastic to hear Ryan helped you find such a beautiful table and chair set. We’re so pleased his friendly approach made everything easy, and that he was able to arrange such a quick delivery for you too. We’ll be sure to pass your lovely comments on to Ryan — they’ll mean a lot. Thank you for recommending Ryan and FW Homestores so highly. Team FW Homestores
Amazing staff so friendly and helpful…
Amazing staff so friendly and helpful and patient, was helped by Dan who was amazing and knew all about the products on sale and answered all our questions also so much choice highly recommend this shop
19 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re delighted to hear you had such a great experience with our team. It’s wonderful to know Dan was friendly, patient and so knowledgeable, taking the time to answer all your questions and help you explore the wide choice available. We’ll be sure to share your kind words with him. Thank you for recommending FW Homestores and for choosing to shop with us. Team FW Homestores
Paul from Caerphilly was very helpful…
Paul from Caerphilly was very helpful in assisting us find furniture for our property.
19 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re really pleased to hear Paul was able to help you find the right furniture for your property. It’s lovely to know his support made your visit to our Caerphilly store a positive experience. We’ll be sure to pass your kind words on to Paul. Thank you for choosing FW and for taking the time to leave your feedback. Team FW Homestores
Fantastic service!
Kenny was very helpful and welcoming when entering the store offering tea and coffees, started on a win! Very helpful with helping us select the perfect table and chairs and explained everything indepth! Most of our house is fw himestores and will continue to be with the service they offer.
19 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
It’s wonderful to hear Kenny gave you such a warm welcome and started your visit with a tea or coffee! We’re delighted his knowledge and attention helped you choose the perfect table and chairs, with everything explained clearly along the way. Knowing so much of your home is already furnished by FW means a great deal to us, and we’re thrilled to have you as a returning customer. Thank you for continuing to choose FW and for your lovely feedback. Team FW Homestores
Tracy was a diamond
Tracy was a diamond, costumer service was fantastic.
17 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re so pleased to hear Tracy was such a diamond during your visit. It’s fantastic to know her friendly approach and customer service made such a great impression. We’ll be sure to pass your lovely comments on to Tracy — they’ll mean a lot to her. Thank you for taking the time to share your feedback. Team FW Homestores
Very helpful service
The service rep Andrew was very helpful with sorting out the sofa we wanted.
17 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re really pleased to hear Andrew was able to help you find and sort out the sofa you wanted. It’s great to know his support made the process straightforward and gave you confidence in your choice. We’ll be sure to pass your kind words on to Andrew. Thank you for choosing FW and for sharing your experience. Team FW Homestores
Very helpful
Very helpful, friendly staff at the Barnstaple store. Big thank you to Alex for all of your help today :)
17 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re delighted to hear you received such a warm and friendly welcome at our Barnstaple store. It’s lovely to know Alex was so helpful and made a real difference to your visit. We’ll be sure to pass your big thank you on to him. Thanks for choosing FW and for taking the time to share your feedback. Team FW Homestores
Informative and helpful
Informative and helpful . Nice chatty staff
17 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re so pleased to hear you found our team informative, helpful and friendly. It’s great to know the chatty, welcoming atmosphere made your visit an enjoyable one. We really appreciate you taking the time to share your experience. Thanks for choosing FW Homestores. Team FW Homestores
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