Fantastic experience with FW Homestores Caerphilly. Immediately greeted by friendly staff, and plenty of great quality furniture available to view. Shout out to Andrew who offered outstanding custom... Ver mais
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We called in to the Caerphilly branch and were looked after by Andrew. We were allowed to browse at our leisure without being followed around by a pushy salesmen. When we had made our choice we sat do... Ver mais
A empresa respondeu
Had a brilliant experience with Tim in Cardiff leckwith store, a wonderful salesman. Not pushy at all, allowed us time to look whilst checking in frequently to see if we needed anything, were offered... Ver mais
A empresa respondeu
Visited FW Homestores today in Barnstaple with the view to browse and maybe buy a Sofa. The staff were great, helpful and polite leaving us to browse to our hearts content but being available should w... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Acessórios para Móveis
- Loja de Camas
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de sofás
Escrito pela empresa
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Informações de contato
Riverside Road, EX311QN, Barnstaple, Reino Unido
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Excelente
6 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
James was very helpful and very busy
James was very helpful and very busy. Lovely young man Could do with more helpful youngsters like him.
17 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
We’re delighted to hear James looked after you so well, especially on such a busy day. It’s lovely to know his helpful and friendly nature made such a positive impression. We’ll be sure to share your kind words with James — they’ll certainly put a smile on his face. Thank you for taking the time to recognise his efforts. Team FW Homestores
5 Star service from Ryan at FW Home Stores
This was our first stop on our search for a super king size ottoman bed, mattress and headboard for ourselves and a double ottoman bed, mattress and headboard for our teenage son.
We were warmly greeted by Ryan who guided us through our options and left us to have a look around under no pressure.
When we'd had an initial idea which beds we were interested in...after lying on most of them, Ryan was available to give us an initial price in writing, and further guidance regarding our choices.
As this was the first of 5 stores we were visiting that day, Ryan gave us his card and encouraged us to contact him should we need any further help or assistance.
Whilst visiting the other establishments it soon became apparent that none of the other beds were up to the standard of those available in FW Home Stores and that no one offered the same customer care and knowledge as provided by Ryan and we were unanimous in our decision to return to their store to further look at their stock and our options.
Ryan was very calm and collected whilst we changed our minds on a few occasions and came up with a price which was acceptable to all.
Couldn't fault the service at FW Home Stores and from Ryan in particular...would certainly use again, it's 5 stars from us *****.
16 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
hank you so much for taking the time to share such a detailed review. We’re delighted to hear Ryan gave you the time, guidance and space to explore all your options, especially with such an important purchase for both your home and your son. It’s fantastic to know you felt comfortable coming back to FW after visiting other stores, and that Ryan remained patient and helpful even as you changed your choices along the way. We’re so pleased he could help you find the right beds, mattresses and headboards at a price you were happy with. We’ll be sure to share your wonderful feedback with Ryan. Team FW Homestores
Helpful in making my decision. Thank you Sharon and James
Sharon and James were very helpful with making my decision. Thank you
16 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your kind feedback. We’re really pleased to hear Sharon and James were both so helpful while you were making your decision. It’s lovely to know their support made choosing the right furniture that little bit easier. We’ll be sure to pass your thanks on to them both. Team FW Homestores
when we first arrived at the…
when we first arrived at the newportbranch we met by Tracy who was very helpful but not to overpowering at the same time. Tracy offered us both a tea or coffee which was a nice touch, we told Tracy what we wanted and she directed us to the bed department and from there we ended up purchasing a very good quality bed and mattress.
at all times Tracy explained the process of buying and we must say we would highly recommend fw homes and Tracy to all. thanks again Tracy Gareth O'Connell.
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much, Gareth, for taking the time to share your experience. We’re delighted to hear Tracy gave you such a warm welcome at our Newport store, with just the right balance of helpful advice and space to browse. It’s lovely to know the tea and coffee were a nice touch and that Tracy made the whole process of choosing your new bed and mattress easy to understand. We’ll be sure to pass your wonderful comments on to Tracy, and thank you for recommending both her and FW Home Stores!
Team FW Homestores
Great Customer Sevice, Value for Money
I would like to say a huge thank you to James at FW Homestores Newport. He genuinely went above and beyond with his customer service, giving us his time, help and guidance with great patience.
What really stood out was the way James treated us as customers. Nothing was too much trouble, and he took the time to make sure we understood everything and were happy with our choices. His care and attention made such a difference and is exactly how customers should be treated.
People like James make you want to return to a store and, more importantly, recommend it to friends and family. He is a real credit to FW Homestores. Thank you again, James!
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for taking the time to share such thoughtful feedback. We’re genuinely delighted to hear how much James’s patience, guidance and personal approach meant to you during your visit to our Newport store. Knowing he made you feel listened to, comfortable and confident in your choices is exactly the kind of experience we want every customer to have. We’ll be sure to share your wonderful comments with James — he really is a credit to the FW team, and we’re so pleased to know you’ll be recommending him and returning to see us. Team FW Homestores
Alex was so helpful
Alex was so helpful! He made the experience a joy. Went out of his way to ensure measurements and furniture would be suitable for the room. Made suggestions and offered up ideas as well as options. Wasn’t pushy at all. Gave us space to shop and checked in to make sure we were ok. Couldn’t have been nicer
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for such lovely feedback. We’re happy to hear Alex made your shopping experience such a joy, taking the time to check measurements, suggest ideas and make sure everything would work well in your room. It’s especially lovely to hear you appreciated his relaxed approach and the space he gave you to browse while still being there whenever you needed him. We’ll be sure to pass your kind words on to Alex — he’ll be delighted to know how much his help was appreciated. Team FW Homestores
Alex was brilliant!
Alex was brilliant!! He was patient and helpful. Really kind as always. We keep going back. It’s our new favourite store to shop in!
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your lovely feedback. We’re delighted to hear Alex was once again so patient, kind and helpful during your visit. It means a lot to know you keep coming back and that FW has become your new favourite place to shop. We’ll make sure Alex sees your kind words — he’ll be thrilled to know he’s made such a great impression. Team FW Homestores
Excellent service
Excellent service. Helpful and informative without being intrusive. We would highly recommend both the store, and especially Tim, the person who assisted us.
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your kind feedback and recommendation. We’re really pleased to hear you found the service helpful and informative while still giving you plenty of space to browse. It’s especially lovely to hear Tim made such a positive impression and was able to assist you throughout your visit. We’ll be sure to pass your wonderful comments on to him. Team FW Homestores
Dan was brilliant highly recommend
Dan was brilliant highly recommend
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your kind words. We’re delighted to hear Dan was brilliant and made such a great impression during your visit. It’s fantastic to know you’d happily recommend him and the service you received. We’ll be sure to pass your lovely feedback on to Dan. Team FW Homestores
PAUL IN CAERPHILLY WAS AMAZING ....VERY…
PAUL IN CAERPHILLY WAS AMAZING ....VERY HELPFUL ..DEFO GO BACK JUST FOR THE SERVICE 😃
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for such fantastic feedback! We’re thrilled to hear Paul was so helpful and made your visit to our Caerphilly store such a positive one. Knowing his service was good enough to make you want to come back just for him really means a lot. We’ll be sure to share your lovely comments with Paul — he’ll be delighted. Team FW Homestores
Paul in Caerphilly was fantastic the…
Paul in Caerphilly was fantastic the service was just right not pushy he said hi let us browse and then helped when we needed it. He had just the right amount of banter and made us comfortable. Thank you Paul.
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for such a lovely review. We’re really pleased Paul got the balance just right, giving you time to browse before stepping in whenever you needed a hand. It’s great to hear his friendly banter helped you feel comfortable and made the whole visit enjoyable. We’ll definitely pass your kind words on to Paul — he’ll love hearing this. Team FW Homestores
FW home stores Cardiff
Dan in FW home stores Cardiff was amazing. So informative, knowledgeable and allowed us to make an informed decision. Great service!
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your wonderful feedback. We’re delighted to hear Dan was so knowledgeable and informative, giving you all the information you needed to make the right choice. It’s lovely to know you felt comfortable making an informed decision without any pressure. We’ll be sure to share your kind words with Dan — he’ll be happy. Team FW Homestores
Paul was super helpful & friendly.
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you for your lovely feedback. We’re really pleased to hear Paul was so helpful and friendly during your visit. It’s great to know his approach made your experience an enjoyable one. We’ll be sure to pass your kind words on to Paul. Team FW Homestores
A huge thank you to Tim at the Cardiff Store
A huge thank you to Tim at the Cardiff store. I just ordered some new furniture as I'm moving house and he was incredibly helpful and friendly and made the whole process very easy.
13 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your lovely feedback. We’re delighted to hear Tim made choosing your new furniture for the move so easy and stress-free. It’s wonderful to know his friendly and helpful approach made such a difference during what can be a busy time. We’ll be sure to pass your kind words on to Tim, and we hope you love your new furniture in your new home. Team FW Homestores
A lot of choices and competitive…
A lot of choices and competitive prices.
Good delivery time.
Well looked after by David, Martin and Alex
12 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your feedback. We’re pleased to hear you enjoyed the choice available and found our prices competitive, with delivery arriving in good time too. It’s especially lovely to know David, Martin and Alex all looked after you so well during your visit. We’ll be sure to share your kind words with the team. Team FW Homestores
Why shop anywhere else for your furniture, FW Homestores has everything you need.
We went into the store looking for a sofa and ended up ordering a sofa, coffee table, dining table and chairs! This store offered an amazing range of good quality furniture at very reasonable prices. Martin was so helpful in showing us the different options available and was very knowledgeable about every product. He then stood back to give us space to have a chat which I really appreciated. We then saw the perfect dining table set and matching coffee table which was ideal. I thought I was going to have to trail round lots of shops to find what I was looking for, so I was very happy to be able to get everything from one store.
12 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for sharing such a lovely review. It’s fantastic to hear you came in looking for a sofa and ended up finding everything you needed, from the coffee table and dining set to the perfect matching pieces. We’re especially pleased Martin’s knowledge and relaxed approach helped make the experience enjoyable, giving you the space to chat and decide without any pressure. Knowing we saved you from having to visit lots of different shops is wonderful to hear, and we hope you enjoy all your new furniture. Team FW Homestores
Barnstaple store
We recently purchased a sofa from FW Home Store and had a really positive experience from start to finish.
We were given plenty of time to browse and look around before anyone came over to assist us, which we really appreciated. There was absolutely no pressure to buy, and the whole experience felt relaxed and comfortable.
When we were ready for some help, the staff were friendly, helpful and knowledgeable. Everything was explained clearly, including the purchase details, insurance options and finance, so we felt fully informed before making our decision.
We’re really happy with our experience and would highly recommend FW Home Store to anyone looking for a new sofa. Excellent customer service! Thank you Alex from the Barnstaple store! ☺️
12 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for taking the time to share such a detailed review. We’re delighted to hear you felt comfortable having time to browse without any pressure, and that everything was clearly explained when you were ready for help. It’s especially lovely to know Alex made such a positive impression at our Barnstaple store and helped you feel confident with your sofa purchase. We really appreciate the recommendation and hope you enjoy your new sofa for many years to come. Team FW Homestores
Super helpful
Tim was really friendly and particularly helpful with product knowledge. We had lots of questions and he was able to answer them on the spot. Very happy with our purchase. Thank you FWHomestores.
12 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your kind feedback. We’re delighted to hear Tim was so friendly and able to answer all your questions with his product knowledge. It’s great to know his help gave you confidence in your choice and that you’re happy with your purchase. We’ll be sure to pass your thanks on to Tim, and we hope you enjoy your new furniture. Team FW Homestores
We went hoping to find a specific item…
We went hoping to find a specific item staff were very friendly James helped us find what we needed and more we bought a sofa from the store James couldn’t have been more helpful and the process was made easy and we were well looked after and the music was good too
12 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for sharing your experience. We’re delighted to hear James helped you find exactly what you were looking for and even helped you discover a little more along the way. It’s lovely to know he made the sofa purchase feel easy and looked after you so well throughout. And we’re glad the music helped make the visit even more enjoyable. Team FW Homestores
james was lovely
james was lovely and gave my neurodivergent mum plenty of support and encouragement in buying her sofa!!
12 de setembro de 2026
Avaliação não solicitada
Resposta da FW Homestores
Thank you so much for your lovely feedback. We’re really pleased to hear James was so kind, patient and supportive while helping your mum choose her new sofa. Making sure every customer feels comfortable, listened to and confident in their choices is so important to us. We’ll be sure to share your kind words with James — we know they’ll mean a lot to him. Team FW Homestores
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