I am always nervous to order from a new company. I was positively surprised this time. The product is as described. It has arrived very fast. The packaging was very thoughtful as the... Ver mais
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Customer service was very good but the courier and the condition the purchase arrived was shocking. The item itself needs more robustness and more quality parts that match.
Delighted with my purchase of an "ancient" bird bath from Gardenesque. It's exactly as the photo on their web site and looks lovely in my cottage-type garden, apart from supporting birds, bees, insec... Ver mais
I’m delighted with my new water feature! I got the Remi Ancient Stone feature and it looks beautiful in my new garden. It’s the perfect size - small and compact - in my tiny, 15’ x 15’ London garden.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.
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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered 3 Ramada plant pots in…
I ordered 3 Ramada plant pots in yellow. The pots arrived on time and well packed. They are stunning and high quality - the photos don't do them justice. Sadly one of the pots had a hairline crack so I got in touch and was asked to provide photos. This led to me being offered a replacement or a refund - the service during this time was second to none and I wouldn't hesitate to recommend them to friends and family. All in all a wonderful experience. Special shout out to Laurence for his timely responses to my emails and support throughout.
Pots are beautiful
Pots are beautiful, one was slightly chipped and a new one was sent out immediately, the delivery man was helpful and communicative about their arrival. they look fantastic now that they’re planted up.
Gorgeous bird bath/exemplary service
Delighted with my purchase of an "ancient" bird bath from Gardenesque. It's exactly as the photo on their web site and looks lovely in my cottage-type garden, apart from supporting birds, bees, insects, butterflies etc.
The customer service was 5*, as I ordered it during the week before the end of May Bank Holiday, & from ordering, it was delivered within 3 days. Take a bow Gardenesque!
Less than reasonably good health = a…
Less than reasonably good health = a degree of brain fug = an order for a pair of pots that were not of the size I required. In a state of mild panic (delivery confirmation had been received) I contacted the company (thank you Laurence, you were superb), who calmed me down, gave me the telephone equivalent of a stiff drink, intercepted and cancelled the order and arranged delivery of the larger pots that I needed - within 48 hours. Stunning pots, incredible service and a greatly satisfied customer. Thank you very much.
Lovely terracotta pot
Lovely terracotta pot, great value, very happy with our purchase
Obviously didn't want my order
I wanted to order a garden furniture set, and as Gardenesque were offering a 5% discount I wanted to take advantage of that. However I did not receive the email with the code. I contacted them and a reply was sent quite a while later, to advise that it was within the Warm Welcome email - I looked in my spam and searched my inbox but was unable to find it. I advised that I had been unable to locate the email and asked if it could be resent. I was sent an email (not by return by the way, quite a long time afterwards), to tell me that I had received it at 17:51 and to check my spam, which I did again, but was still unable to locate the email. The email I was sent made me feel as though I was trying to defraud the company, and I couldn't understand why they just couldn't resend the email - it is valid only once so I wasn't trying to get two discount codes. I replied to say if they were unable to resend the code then I would be unable to place my £1000 order. I received nothing back from them - consequently I have ordered my garden furniture from another company and will avoid Gardenesque going forward. We are currently in the middle of a huge garden renovation and need more furniture and decor items but I will source from elsewhere.
Lovely quality pots delivery quickly…
Lovely quality pots delivery quickly not giving 5 stars because I asked for advice on filling them and was told to ask the nursery where I buy the plants which I didn’t think was particularly helpful.
Well designed packaging ensured…
Well designed packaging ensured immaculate condition at delivery
Excellent service
Excellent service. Quick delivery. One large pot was cracked on delivery and this was immediately replaced. Very good customer service. Will buy from again.
Garden Bench
Encountered a problem with a bench and thanks to the excellent customer service provided by Laurence a replacement was sent. It's good to find a company that has a commitment to quality.
The delivery service was also excellent by Jordana from DX Express.
Amazingly beautiful pot.
Ordered a large Italian terracotta pot to hold my late husband’s ashes. It is just so beautiful and the delivery service was perfect.
Beautiful products
Beautiful products. Very happy with my terracotta statement pots. One arrived damaged and a replacement was sent out very quickly with the help of Laurence. Great customer service!
A wholly positive experience!
I’m delighted with my new water feature! I got the Remi Ancient Stone feature and it looks beautiful in my new garden. It’s the perfect size - small and compact - in my tiny, 15’ x 15’ London garden.I haven’t connected the pump yet, but plan on doing so next month, when the weather is warmer. Gardenesque were courteous and very helpful. No hesitation in recommending them.

Resposta da Gardenesque
The pot I bought is not like the images…
The pot I bought is not like the images - the finish is like glitter applied, not “bronze” and doesn’t look like the images. When I sent Gardenesque the images on site and what I have and how it is not matching - they just replied saying this is what you ordered. Now I have a hefty return cost. I also wrote a review for the page on the same but see they have not published this, only 5* reviews. Disappointing for them not to cover the return for an item that clearly is different in real life. Won’t be shopping again.

Resposta da Gardenesque
We needed a pot for the beautiful…
We needed a pot for the beautiful Agapanthus White Heaven it had to be chic and stylish so of course we came back to you and the Bordo was just the one
As before it arrived beautifully packed and was just what we expected .
Will certainly be returning customers

Resposta da Gardenesque
Total waste of time..
Lawerence wrote to me offering me a trade discount.
"As part of our Trade team, you'd be eligible for an 10% discount on orders up to £1000 (£100 minimum spend), and 20% on orders over £1000."
After replying back to him.
He replied
"I am sorry to say a this time we are not able to offer you a trade account."
Why waste my time in the first place?
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