Gardenesque Avaliações 

1.232
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I am always nervous to order from a new company. I was positively surprised this time. The product is as described. It has arrived very fast. The packaging was very thoughtful as the... Ver mais

Avaliado com 2 de um total de 5 estrelas

Customer service was very good but the courier and the condition the purchase arrived was shocking. The item itself needs more robustness and more quality parts that match.

Avaliado com 5 de um total de 5 estrelas

Delighted with my purchase of an "ancient" bird bath from Gardenesque. It's exactly as the photo on their web site and looks lovely in my cottage-type garden, apart from supporting birds, bees, insec... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’m delighted with my new water feature! I got the Remi Ancient Stone feature and it looks beautiful in my new garden. It’s the perfect size - small and compact - in my tiny, 15’ x 15’ London garden.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Jardinagem
  2. também em
  3. Barragem
  4. Loja de Móveis de Jardim

Escrito pela empresa

A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(1.232)

62 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I ordered 3 Ramada plant pots in…

I ordered 3 Ramada plant pots in yellow. The pots arrived on time and well packed. They are stunning and high quality - the photos don't do them justice. Sadly one of the pots had a hairline crack so I got in touch and was asked to provide photos. This led to me being offered a replacement or a refund - the service during this time was second to none and I wouldn't hesitate to recommend them to friends and family. All in all a wonderful experience. Special shout out to Laurence for his timely responses to my emails and support throughout.

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pots are beautiful

Pots are beautiful, one was slightly chipped and a new one was sent out immediately, the delivery man was helpful and communicative about their arrival. they look fantastic now that they’re planted up.

22 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Gorgeous bird bath/exemplary service

Delighted with my purchase of an "ancient" bird bath from Gardenesque. It's exactly as the photo on their web site and looks lovely in my cottage-type garden, apart from supporting birds, bees, insects, butterflies etc.
The customer service was 5*, as I ordered it during the week before the end of May Bank Holiday, & from ordering, it was delivered within 3 days. Take a bow Gardenesque!

22 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Less than reasonably good health = a…

Less than reasonably good health = a degree of brain fug = an order for a pair of pots that were not of the size I required. In a state of mild panic (delivery confirmation had been received) I contacted the company (thank you Laurence, you were superb), who calmed me down, gave me the telephone equivalent of a stiff drink, intercepted and cancelled the order and arranged delivery of the larger pots that I needed - within 48 hours. Stunning pots, incredible service and a greatly satisfied customer. Thank you very much.

22 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Obviously didn't want my order

I wanted to order a garden furniture set, and as Gardenesque were offering a 5% discount I wanted to take advantage of that. However I did not receive the email with the code. I contacted them and a reply was sent quite a while later, to advise that it was within the Warm Welcome email - I looked in my spam and searched my inbox but was unable to find it. I advised that I had been unable to locate the email and asked if it could be resent. I was sent an email (not by return by the way, quite a long time afterwards), to tell me that I had received it at 17:51 and to check my spam, which I did again, but was still unable to locate the email. The email I was sent made me feel as though I was trying to defraud the company, and I couldn't understand why they just couldn't resend the email - it is valid only once so I wasn't trying to get two discount codes. I replied to say if they were unable to resend the code then I would be unable to place my £1000 order. I received nothing back from them - consequently I have ordered my garden furniture from another company and will avoid Gardenesque going forward. We are currently in the middle of a huge garden renovation and need more furniture and decor items but I will source from elsewhere.

7 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Quick delivery. One large pot was cracked on delivery and this was immediately replaced. Very good customer service. Will buy from again.

13 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Garden Bench

Encountered a problem with a bench and thanks to the excellent customer service provided by Laurence a replacement was sent. It's good to find a company that has a commitment to quality.
The delivery service was also excellent by Jordana from DX Express.

24 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful products

Beautiful products. Very happy with my terracotta statement pots. One arrived damaged and a replacement was sent out very quickly with the help of Laurence. Great customer service!

22 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality item with speedy delivery

26 de fevereiro de 2026
logotipo da Gardenesque

Resposta da Gardenesque

Good afternoon Maria.

Thank you for taking the time to leave us a review of your experience with us.

Your feedback is really helpful to help is further improve our products and services.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

A wholly positive experience!

I’m delighted with my new water feature! I got the Remi Ancient Stone feature and it looks beautiful in my new garden. It’s the perfect size - small and compact - in my tiny, 15’ x 15’ London garden.I haven’t connected the pump yet, but plan on doing so next month, when the weather is warmer. Gardenesque were courteous and very helpful. No hesitation in recommending them.

4 de março de 2026
logotipo da Gardenesque

Resposta da Gardenesque

HI Sally

Its so lovely to hear how much you are enjoying your water feature in your London garden.

Your experience is great to hear. If you have any questions please reach out and we will be happy to help.

Warm regards
Laurence

Avaliado com 1 de um total de 5 estrelas

The pot I bought is not like the images…

The pot I bought is not like the images - the finish is like glitter applied, not “bronze” and doesn’t look like the images. When I sent Gardenesque the images on site and what I have and how it is not matching - they just replied saying this is what you ordered. Now I have a hefty return cost. I also wrote a review for the page on the same but see they have not published this, only 5* reviews. Disappointing for them not to cover the return for an item that clearly is different in real life. Won’t be shopping again.

3 de abril de 2026
Avaliação não solicitada
logotipo da Gardenesque

Resposta da Gardenesque

We’re sorry to read your review.

We always aim to represent our products as accurately as possible online. For any return or quality concern, we ask for images so our team can review thoroughly. Based on the photos provided, we found that the item received matched the product listing.

We do understand that seeing a piece in your own space can sometimes change how it feels. For this reason, we offer a 30-day returns period. As outlined in our returns policy, collections do incur a small fee, though you are welcome to arrange a return with your own courier if preferred.

Where a product arrives and is clearly not as described, we resolve this at no cost to the customer. This approach has helped us build a strong record of positive feedback across both our website and Trustpilot.

We continue to review our returns offering carefully. Providing free returns would ultimately require an increase in product or delivery pricing, and we aim to keep our pricing as fair and transparent as possible for all customers.

Warmest regards
Laurence

Avaliado com 5 de um total de 5 estrelas

We needed a pot for the beautiful…

We needed a pot for the beautiful Agapanthus White Heaven it had to be chic and stylish so of course we came back to you and the Bordo was just the one
As before it arrived beautifully packed and was just what we expected .
Will certainly be returning customers

23 de fevereiro de 2026
logotipo da Gardenesque

Resposta da Gardenesque

Good afternoon Elisabeth.

Thank you for taking the time out of you rday to leave us a lovely review.

Your feed back is appreciated to continue improving our products and services.

If you ever need any further help please get in touch.

Warm regards
Laurence

Avaliado com 1 de um total de 5 estrelas

Total waste of time..

Lawerence wrote to me offering me a trade discount.

"As part of our Trade team, you'd be eligible for an 10% discount on orders up to £1000 (£100 minimum spend), and 20% on orders over £1000."

After replying back to him.

He replied

"I am sorry to say a this time we are not able to offer you a trade account​."

Why waste my time in the first place?

7 de abril de 2026
Avaliação não solicitada

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