I am always nervous to order from a new company. I was positively surprised this time. The product is as described. It has arrived very fast. The packaging was very thoughtful as the... Ver mais
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Veja o que dizem as avaliações
Customer service was very good but the courier and the condition the purchase arrived was shocking. The item itself needs more robustness and more quality parts that match.
Delighted with my purchase of an "ancient" bird bath from Gardenesque. It's exactly as the photo on their web site and looks lovely in my cottage-type garden, apart from supporting birds, bees, insec... Ver mais
I’m delighted with my new water feature! I got the Remi Ancient Stone feature and it looks beautiful in my new garden. It’s the perfect size - small and compact - in my tiny, 15’ x 15’ London garden.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.
Informações de contato
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The furniture cover arrived quickly
The furniture cover arrived quickly and is well made. Perfect to protect our garden furniture over the winter.
15 de outubro de 2025
Resposta da Gardenesque
Good afternoon.
Thank you for taking the time to leave a review of your experience.
I am happy to hear you are pleased with the furniture cover.
Your feed back really helps us improve our overall service and products.
Warm regards
Laurence
Had a problem with a large ceramic pot.
Had a problem with a large ceramic pot.
Informed Gardenesque and the problem was immediately rectified and delivered a replacement .
Excellent service.
Thank you.
13 de outubro de 2025
Resposta da Gardenesque
Hi Mary,
Thank you for taking the time to leave a review of your experience.
I am really pleased we where able to resolve the damaged pot for you.
Your feed back really helps us improve our overall service and products.
Warm regards
Laurence
Beautiful eco pots
Beautiful eco pots - very stylish and durable. Very well packaged. Arrived in perfect condition.
19 de setembro de 2025
Resposta da Gardenesque
Hi Kate,
Thank you for taking the time to leave us a review of our beautiful eco pots.
I am sure they look amazing in your garden.
Warm regards
Laurence
I was pleased to find just what I…
I was pleased to find just what I wanted and have it delivered free of charge very quickly.
26 de setembro de 2025
Resposta da Gardenesque
Hi Jackie,
Thank you for taking the time out your day to leave us a review of your shopping experience with us.
I hope you are enjoying your new garden addition.
Warm regards
Laurence
We ordered the sphere water feature and…
We ordered the sphere water feature and it doesn’t disappoint, wow lovely piece and make a world of difference to the garden
Laurence was superb in helping us with an initial problem and was so positive and helpful throughout to get things sorted
Don’t hesitate they are great
Rob
22 de setembro de 2025
Avaliação não solicitada
Resposta da Gardenesque
HI Robert,
Thank you for taking the time out of your day to leave us a review.
Your feed back is really helpful to further improve our products and services.
We are always happy to help our customer to the best of our ability.
I hope you are enjoying the new addition to your garden.
Warm regards
Laurence
Really pleased with product
Really pleased with product . Pump instructions not very clear and no reference to light . Just had to work it out
1 de setembro de 2025
Resposta da Gardenesque
HI Julie
Thank you for taking the time to leave us a review.
Your feed back on the water feature is really helpful to further improve our product and services.
Warm regards
Laurence
Disappointed that the pallet is…
Disappointed that the pallet is unwanted therefore the recipient’s responsibility to chuck it away.
Even if one has the option to pay a fiver for Palletways to recycle it.
Ultimately though it’s Gardenesque’s wasteful business model.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Gardenesque
Hello Donald
Thank you for taking the time to leave us a review.
Your feedback is really helpful to further improve our products and services. We are continuously working with our delivery partners to improve the service we can offer to all our customers.
Warm regards
Laurence
Great product, great service.
28 de agosto de 2025
Resposta da Gardenesque
Good afternoon Mike
Thank you for taking the time to leave us a review.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Antique Bird Bath
We are delighted with our bird bath. A great addition to our garden.
1 de setembro de 2025
Resposta da Gardenesque
Hi Ian,
Thank you for taking the time to leave us a review. Its lovely to hear the birdbath is a great addition to your garden.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Beautiful pair of chairs on sale
Beautiful pair of chairs on sale, speedily delivered.
28 de agosto de 2025
Resposta da Gardenesque
Hi,
Thank you for taking the time to leave us a review.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
delivery and packaging is great
Your delivery and packaging is great , love the packaging . The product Firepit on a stand sadly the holes don’t all line up . It’s to heavy and big to return . It works it’s just the metal holes are not all in alignment. But two worked so I went with that, no matter how much I wiggled it around the screw will not go into the thread.
It’s a nice fire pit not used it but put in the garden.
29 de agosto de 2025
Resposta da Gardenesque
HI Andrea
Thank you for taking the time to leave us a detailed review of your firepit.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Resposta da Gardenesque
Hi Greg,
Thank you for taking the time to leave us a review.
I am very sorry to hear of your experience with DX. This is really disappointing to hear.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Excellent all round service with good…
Excellent all round service with good communication and equally good quality item delivered very efficiently.
27 de agosto de 2025
Resposta da Gardenesque
Hi Ashley,
Thank you for taking the time to leave us a review. Its great to hear the quality of the product and your experience was as we expected.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Great service and quality
Received our bird bath promptly. Excellent quality. Really love it!
27 de agosto de 2025
Resposta da Gardenesque
Hi Lisa,
Thank you for taking the time to leave us a review of your birdbath purchase.
Your feed back is really helpful to further improve our products and services.
Warm regards
Laurence
Website easy to navigate
Website easy to navigate , great choice and quality of terracotta pots . Shipping was quick and I was kept well informed throughout .
27 de agosto de 2025
Resposta da Gardenesque
Hi Mr Wray.
Thank you for taking the time to leave us a review of your complete experience.
Your feedback is really valuable to us to continually improve our products and service.
Warm regards
Laurence
Do not Buy from Gardensque
i purchased a outdoor water feature and less than a year later it has multiple areas of rust and it was only purchased in July 2024 , covered for the autumn and winter and put out for Spring 2025 . The response from Gardenesque was to use abrasive and paint the feature , which would make a £270 feature look awful . Complete bunch of cowboys , do not buy from Gardenesque
9 de julho de 2025
Avaliação não solicitada
Resposta da Gardenesque
Good afternoon.
We’re sorry to hear you’re unhappy with your water feature and appreciate you taking the time to share your experience.
We do want to clarify that rust is not a manufacturing fault and, as outlined in our product care information and warranty terms, it isn’t covered under the warranty. Outdoor water features are exposed to varying weather conditions, and while protective coatings are applied, some degree of wear, including rust, can naturally occur over time. Our customer service team recommended a treatment approach to help restore and maintain the feature’s appearance, which many customers have found effective.
We understand this may not have been the outcome you were hoping for, but we remain committed to supporting you with care advice to help prolong the life of your feature.
The Gardenesque Team
Not smooth assembly
Good wooden armchairs but they were not made well for assembly. The holes didn't line up and were not deep enough for the screws. Once put together the chairs do look good though. Delivery was good too.
25 de julho de 2025
Avaliação não solicitada
Resposta da Gardenesque
Hi Julie,
Thank you for taking the time to leave us a review.
Your feed back is really helpful in us improving our products and ensuring we deliver for our customers.
I hope you have a lovely day.
Warm regards
Laurence
Lovely pots
Lovely pots, delivered quickly. Will look amazing once I have planted them up
29 de julho de 2025
Resposta da Gardenesque
Hi Sandra
Thank you for taking the time to leave us a review.
We are really pleased to hear you love you pots.
I hope you have a lovely day.
Warm regards
Laurence
I can’t fault the customer service
I can’t fault the customer service, they got back to me quickly and sent me a complete new patio set when there was a problem with the first one (wrong leg supplied and scratch on the table). However the second set had a split in one of the chairs so customer service big tick quality of the product not so much! ( perhaps I was just unlucky?)
29 de julho de 2025
Resposta da Gardenesque
Hi Clare
Thank you for taking the time to leave us a review.
Your feed back is really helpful in us improving our products and services so we can ensure we deliver for our customers.
I hope you have a lovely day.
Warm regards
Laurence
I ordered a bird bath for my son and…
I ordered a bird bath for my son and wife. It arrived yesterday and to say they are thrilled would be an understatement. It looks absolutely fantastic in their garden and looks as if it’s been there forever which is just what they wanted! Thank you all at Gardenesque- a fabulous company, excellent customer service and wonderful products!! Highly recommended!!
7 de agosto de 2025
Avaliação não solicitada
Resposta da Gardenesque
Good morning,
Thank you for taking the time to leave us a review.
Its so nice to hear that our customer enjoy our products as much as we do.
I hope you have a lovely day.
Warm regards
Laurence
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