Gardenesque Avaliações 

1.232
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I am always nervous to order from a new company. I was positively surprised this time. The product is as described. It has arrived very fast. The packaging was very thoughtful as the... Ver mais

Avaliado com 2 de um total de 5 estrelas

Customer service was very good but the courier and the condition the purchase arrived was shocking. The item itself needs more robustness and more quality parts that match.

Avaliado com 5 de um total de 5 estrelas

Delighted with my purchase of an "ancient" bird bath from Gardenesque. It's exactly as the photo on their web site and looks lovely in my cottage-type garden, apart from supporting birds, bees, insec... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’m delighted with my new water feature! I got the Remi Ancient Stone feature and it looks beautiful in my new garden. It’s the perfect size - small and compact - in my tiny, 15’ x 15’ London garden.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Jardinagem
  2. também em
  3. Barragem
  4. Loja de Móveis de Jardim

Escrito pela empresa

A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 20% das avaliações negativas

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4,5

Todas as avaliações

(1.232)

62 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Misleading

I was so excited to get my two new pots. I ordered the larger pot at 72cm expecting it to be 72cm high. They arrived quite quickly but imagine my disappointment when looked rather smaller than I hoped and measured only 57cm high the same measurement as the smaller pot. When I contacted the company I was told no it is 72cm in diameter which is only in the small print specifications and 57cm high. What a complete waste of money and I feel I have been deliberately misled.

23 de junho de 2025
Avaliação não solicitada
logotipo da Gardenesque

Resposta da Gardenesque

Good morning Edward,

Thank you for taking the time to leave a review and providing your feedback on your shopping experience.

We have emailed you directly explaining how the pots are sized.
We are very sorry that your experience with us has not been as you and we had hopped for.

If you have any further questions please reply to our email.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

First time buying from this company

First time buying from this company. I was impressed at the speed of delivery and the quality of the rocking chair is great, looking forward to summer evenings now!

30 de maio de 2025
logotipo da Gardenesque

Resposta da Gardenesque

Hi Holly,

Thank you for taking the time out your day to leave us such a lovely review.

I hope you get to enjoy your long summer evenings in comfort.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Lovely aged water feature

Ordered and delivered very quickly. Delivery was great - friendly, helpful driver. The water feature is really just what I hoped for and fits into my garden beautifully. One small grumble - no fitting instructions for pump and lead. Holes too small to allow plug to go through so had to put lead outside. Ok for me but maybe not for others?

27 de maio de 2025
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Resposta da Gardenesque

Hi Jacqueline,

Thank you for your order and your kind review.

I am sorry the fitting instructions where not included as they should have.

I hope you are enjoying your new water feature in your garden.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Great service,great bench

Great service,great bench.Laurence at their office was very helpful across a couple of calls. The bench itself (Repton Classic) is solid and loos great.

28 de maio de 2025
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Resposta da Gardenesque

Hi Paul,

Thank you for taking the time to leave us a review.
Your feedback is really helpful to us in further improving our service and products.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Beautiful bench

Beautiful garden bench. Well made, easy to put together. Comfortable to sit on. Quick delivery.

27 de maio de 2025
logotipo da Gardenesque

Resposta da Gardenesque

Hi Kate,

Thank you for taking the time to leave us a review.
Your descriptive feedback is really helpful to us in further improving our service and products.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Fantastic quality!

Delivered quickly, fantastic quality and a great service all round. Great packaging too, fully recyclable, even the tape!

27 de maio de 2025
logotipo da Gardenesque

Resposta da Gardenesque

Hi Nicole,

Thank you for taking the time to leave us a review.
Your descriptive feedback is really helpful to us in further improving our service and products.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

We purchased some garden furniture and unfortunately 1 piece was damaged. We contacted customer services to remedy this. Lawrence was extremely helpful, polite and agreed to send us a replacement, absolutely no quibbles.
Definitely recommend this company. A pleasure to deal with.

29 de maio de 2025
Avaliação não solicitada
logotipo da Gardenesque

Resposta da Gardenesque

Hi Lauren,
Thank you for taking the time out your day to leave us such a lovely review. Your feedback is really valuable to us to improve our service and products.

I hope you are enjoying your new additions to your garden.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service and beautiful products delivered quickly.

29 de abril de 2025
logotipo da Gardenesque

Resposta da Gardenesque

Good morning Jules,

Thank you for taking the time out your busy day to leave us a review.

Its great to hear of your positive experience with us.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Love it

Just had delivery of my bird bath was worried about it coming broke or not being able to lift it but lovely do driver put it where I wanted and thanks to gardener I love my bird bath found it hard to get top to sit in position but it’s done and love it had been admiring it for few years and took the plunge glad I did not disappointed thank you

15 de maio de 2025
Avaliação não solicitada
logotipo da Gardenesque

Resposta da Gardenesque

Hi Gillian,

Thank you for leaving us a review.
We are glad to hear of your positive experience. I hope you are enjoying you birdbath in this lovely weather.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service! I bought some solar garden lights from here a year ago and they stopped working. I emailed customer service and they suggested some fixes, which unfortunately didn’t work, so they refunded the total price of the lights - even a year after purchasing. I’m very impressed and will definitely shop from here again.

15 de maio de 2025
Avaliação não solicitada
logotipo da Gardenesque

Resposta da Gardenesque

Good morning,

Thank you for taking the time out of your day to leave us a review of your experience.

I hope you have been able to replace your lights for you garden.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Went like clockwork

Went like clockwork. In a digital age young folk might not know this is high praise for a faultless, smooth purchase from ordering to delivery. The pot is rough (which it's meant to be) and the service was smooth. Top marks to the delivery man from Kilmarnock who was friendly and helpful. I'm now seeking a high quality small tree for this high quality large pot!

2 de maio de 2025
logotipo da Gardenesque

Resposta da Gardenesque

Hi James,

Thank you for taking the time out your day to leave us a lovely review.

I hope you are enjoying your new garden additions in this lovely weather.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Tuscan Terracotta Pot

We have been looking for a large Tuscan Terracotta pot for a while. Gardenesque had a fair few really good ones so we ordered one. The pot arrived fairly quickly on a pallet.
Unfortunately it had alot of cracks at the base so I emailed Gardenesque and sent photos.
They were quick to respond and sent a replacement out immediately. Laurence was so kind, v quick to respond and attentive, he handled the situation perfectly and thankyou.
Although not a great start, we had a good ending snd will definitely order from Gardenesque again!

30 de abril de 2025
Avaliação não solicitada
logotipo da Gardenesque

Resposta da Gardenesque

Hi Jonathan,

Thank you for taking the time to leave us a review.

I am pleased to have resolved the issue for you quickly and to your satisfaction.

I hope you have a lovely day.

Warm regards
Laurence

Avaliado com 1 de um total de 5 estrelas

No pot delivered

No pot delivered, no information offered.

6 de maio de 2025
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Resposta da Gardenesque

Hi Carl.

I am very sorry that your pot was damaged during transit. I hope you have seen my reply via email.

A replacement has been arrange an will be with you.

Warm regards.
Laurence

Avaliado com 5 de um total de 5 estrelas

Easy, simple, fast. What you want.

Easy ordering process. Transparent delivery service. Goods received as hoped. All in all, as expected (in a good way).

28 de abril de 2025
logotipo da Gardenesque

Resposta da Gardenesque

Thank you for taking the time to leave us a review.

We hope you are enjoying your new addition to your home.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Very good service although there was an…

Very good service although there was an issue with delivery. The 2 very large pots arrived a day late but the driver who picked up the missed delivery was excellent and very helpful. The helpline which I contacted twice were of no use. The replies were days late and therefore irrelevant.

31 de março de 2025
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Resposta da Gardenesque

Hi Julie,

thank you for taking the time to leave us a review.

I am sorry to hear the original day for delivery was not successful. I am please to hear the driver was helpful during the delivery.

I hope you enjoy planting up your new pots.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Top quality product and service

What I bought was fantastic. Very well made and reasonably priced. What was exceptional was the help I received. My post code was not recognised so the Gardenesque team resolved the issue. The shipping cost was very fair

7 de abril de 2025
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Resposta da Gardenesque

Hi Michael.

Thank you for taking the time to leave us such a lovely review.

We are always happy to help.

Warm regards
Laurence

Avaliado com 4 de um total de 5 estrelas

Exactly as shown

The bird bath was exactly as I wanted and arrived very promptly with the delivery driver prepared to wait while I checked for damage (expensive and a pain to get into returns). My only slight qualm is that the bowl does not easily sit on the base and took some fiddling with a very heavy item to get it absolutely level

7 de abril de 2025
logotipo da Gardenesque

Resposta da Gardenesque

Hi Tessa,

Thank you for your review and your feedback.

I have shared your feedback with the buying team.
I hope you are enjoying your new birdbath in your garden.

Warm regards
Laurence

Avaliado com 5 de um total de 5 estrelas

Fantastic Customer Service

Bought a water feature which had a fault once arrived. The customer service from this company was second to none. It was dealt with instantly & a new item sent out by Laurence immediately. Don’t you just love dealing with a company who offer a first class service. I would absolutely recommend this company without a doubt.

20 de março de 2025
Avaliação não solicitada
logotipo da Gardenesque

Resposta da Gardenesque

Hi Paula.

Thank you for leaving such a lovely review.
It was a pleasure to provide this service. We are always happy to help.

I hope you are enjoying your new water feature in your garden.

Warm regards
Laurence

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