I am always nervous to order from a new company. I was positively surprised this time. The product is as described. It has arrived very fast. The packaging was very thoughtful as the... Ver mais
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Veja o que dizem as avaliações
Customer service was very good but the courier and the condition the purchase arrived was shocking. The item itself needs more robustness and more quality parts that match.
Delighted with my purchase of an "ancient" bird bath from Gardenesque. It's exactly as the photo on their web site and looks lovely in my cottage-type garden, apart from supporting birds, bees, insec... Ver mais
I’m delighted with my new water feature! I got the Remi Ancient Stone feature and it looks beautiful in my new garden. It’s the perfect size - small and compact - in my tiny, 15’ x 15’ London garden.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A garden isn’t just a space, it’s an extension of your home. A place for quiet morning coffees, long summer evenings, and moments of calm between the busyness of life. At Gardenesque, we believe in creating timeless, beautifully crafted pieces that help you shape your outdoor space with ease. Our collections celebrate traditional craftsmanship, from hand-thrown terracotta pots made in Tuscany to classic garden furniture built to last through the seasons. With a focus on durability, sustainability, and thoughtful design, every piece is made to be enjoyed year after year—weatherproof, low-maintenance, and effortlessly stylish.
Informações de contato
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely love the repton furniture…
Absolutely love the repton furniture it's comfortable and looks really stylish. Gardenesque were extremely efficient and helpful. When I had a small issue Laurence sorted immediately - excellent company Elaine
4 de abril de 2025
Avaliação não solicitada
Resposta da Gardenesque
Hi Elaine,
Thank you for your lovely review.
I am happy to hear you where satisfied with the service you received.
I hope you have a lovely day.
Warm regards
Laurence
All went smoothly
All went smoothly. Planter a bit darker than I anticipated. Otherwise I’m happy.
27 de março de 2025
Resposta da Gardenesque
Hi Malcolm,
Thank you for taking the time out of your day to leave us a review.
I hope you have been able to plant up your planter during this lovely weather.
Warm regards
Laurence
A positive fix to a customer created problem
A week past on Monday my wife ordered a Bistro Set for our balcony. It arrived within the week and was intact with all parts present and correct. I tried to assemble it and managed to chew up one of the bolt/screws with the allen key. Bugrit! This Monday I e-mailed Customer Service to explain. Lawrence came back to me by e-mail before noon and on Wednesday the spare bolt/screw (a whole packet of them) arrived. How is that for customer service?
I completed the table this morning. I am a very happy customer (repeat customer in fact - the bistro set sits nicely with the bench we purchased 2 years ago) and my wife is delighted. Long may the sun shine on our balcony.
Thanks Lawrence, Gordon
3 de abril de 2025
Avaliação não solicitada
Resposta da Gardenesque
Hi Gordan,
Thank you so much for your time and kind words in your review.
We really apricate the opportunity to delivery you this level of customer service.
I hope you get to enjoy your table and chairs this weekend in the sunshine.
Warm regards
Laurence
Prompt & efficient service
Simple online ordering process. Prompt delivery to the recipient who is delighted with the bird bath.
27 de março de 2025
Resposta da Gardenesque
Hi Claire,
Thank you for taking the time to leave us a lovely review.
Warm regards
Laurence
A great product
A great product. Just what we ordered and meets our expectations.
27 de março de 2025
Resposta da Gardenesque
Hi Anne,
Thank you for taking the time out your day to leave us a lovely review.
I hope you enjoy your new purchase.
Warm regards
Laurence
Bought a bird bath 10 months ago
Bought a bird bath 10 months ago, the service is fantastic, the product looks fantastic. However after only one winter and having spent £200 the product cracked and can no longer hold water. I was told that you must empty the water from the bird bath during winter to avoid the cracking. The whole point of a bird bath is to fill up with water for the birds i thought? No refund or exchange after only 10 months. Simply not good enough!!
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Gardenesque
Hi Dave
Thank you for taking the time to leave are review.
During the investigation of the infomation you provided there was no sign of a fault in the product and accidental damage is not covered by the products guarantee.
Warm regards
Laurence
Beautiful Birdbath!
Arrived quicker than anticipated, really well shipped and protected! This is an absolutely beautiful bird bath, really heavy and looks oldy woldy! Just what I imagined! Thank you for your fantastic customer service and a beautiful addition to our garden!
7 de março de 2025
Resposta da Gardenesque
Hi Michelle.
Thank you for taking the time out of your day to leave such a lovely review.
We are please to hear your birdbath meets your expectations and hope you and the birds enjoy it just as much.
I hope you have a lovely weekend.
Warm regards
Laurence
Quality products and speedy delivery
Quality products and speedy delivery, spot on thank you
10 de março de 2025
Resposta da Gardenesque
Hi Sam.
Thank you for leaving us a lovely review.
We hope you are enjoying your new purchase in this sunny weather.
Warm regards
Laurence
Great experience.
The online shopping was first rate. The pot is beautiful and it arrived properly packed and on time
6 de março de 2025
Resposta da Gardenesque
Hi Terence,
Thank you for taking the time out of your day to leave us a review.
We are pleased to hear you are enjoying your new pot and you had a positive experience with our courier partners.
Warm regards
Laurence
LOVE THIS COMPANY - HIGHLY RECOMMEND THEM
bought some gorgeous lights from Gardenesque but they broke pretty quickly. Think I must have received a defunct set, which happens..
This company wasted no time in sending me a set of new lights.
Love the products this company sells - customer service is exemplary. Would deffo recommend them…
Gorgeous products that you will find hard to get elsewhere
9 de março de 2025
Avaliação não solicitada
Resposta da Gardenesque
Hi Sarah,
I am sorry to hear that this has happend to your lights.
Please contact us directly at enquiries@gardenesque.com we would like to get this resolved for you.
I look froward to hear from you soon.
Warm regards
Laurence
Fantastic looking quality pots
Fantastic looking pots. Delivery was very quick and very well packed
27 de fevereiro de 2025
Resposta da Gardenesque
Hi Gary,
Thank you for taking the time out your day to leave us a review.
We are pleased to hear you enjoyed your pots and the service you received.
Warm regards
Laurence
Resposta da Gardenesque
Hi Rachel
Thank you for taking the time out of your day to leave a review.
We are pleased to hear you like your new pot.
Warm regards
Laurence
The ceramic planter looks great and the…
The ceramic planter looks great and the service from beginning to end was spot on
24 de fevereiro de 2025
Resposta da Gardenesque
Hi Stuart,
Thank you for taking the time out of your day to leave such a lovely review.
We hope you are enjoying your new planter.
Warm regards
Laurence
Fabulous pots with fast delivery
I ordered a gorgeous pot from gardenesque and was delighted with the service. Delivery was super fast, the pot was beautiful and well packed and the post care follow up was attentive and considerate. Will definitely be using the gardenesque team again. Thankyou!
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Gardenesque
Hi Miss Stear.
Thank you for taking the time out of your day to leave us a lovely review.
We are happy to hear you are enjoying your new pot and we hope you can make the most of the dry weather to get it all planted up.
Looking forward to hearing from you soon.
Warm regards
Laurence
Resposta da Gardenesque
Hi Devlin,
Thank you for taking the time out your day to leave us a review about your experience with us and your purchase.
I hope you have a lovely day.
Warm regards
Laurence
Item was as described and like the…
Item was as described and like the photo and very good quality. It arrived quickly.
3 de fevereiro de 2025
Resposta da Gardenesque
Hi Colleen,
Thank you for taking the time out your day to leave us a review about your experience with us.
I hope you have a lovely day.
Warm regards
Laurence
We ordered a log burner style garden…
We ordered a log burner style garden fire! It arrived within a few days and was delivered to our back garden. It is well made and was easy to put together. It looks amazing, we are really pleased with it and will definitely recommend Gardenesque!
3 de fevereiro de 2025
Resposta da Gardenesque
Hi Sarah,
Thank you for taking the time out of your day to leave a review about your experience and your new wood burner. I hope you get to make some memories around it in the lighter evenings to come.
Warm regards
Laurence
Resposta da Gardenesque
Hi Susie.
Thank you for taking the time to leave a review about your experience.
I hope you have a great day.
Warm regards
Laurence
Resposta da Gardenesque
Hi Chantal,
Thank you for taking the time out your day to leave us a lovely review.
I hope you have a lovely day.
Warm regards
Laurence
Great product and service
The water feature arrived really promptly, and was even nicer than the photo. Also really easy to set up.
27 de janeiro de 2025
Resposta da Gardenesque
Hi Mary,
Thank you for taking the time to leave us a review.
Its helpful to understand what our customers value from us and our partners.
I hope you have a lovely day.
Warm regards
Laurence
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