Garden Plants Online Avaliações 

Don’t use this company. There so many better options to choose from.

I’ve had a very disappointing experience when I ordered two 10L hakonechloa. After a very long delivery they arrived and were scrawny, bare and clearly young plants recently put into 10L pots, one in particular looked half dead. This was something of a shock after paying £97.90 and I got in touch to say I felt wildly overcharged.

Unfortunately their customer service is worse than their plants. After multiple emails over several weeks trying to sort out they did give me a refund of £25 but then withdrew their additional offer of website credit.

In the final email from their manager my complaint was escalated to, he complained about their supplier and that it wasn’t their fault if the they were smaller than normal and young but they’d sent them on anyway to prevent further delay. He also supplied a photo of them on my doorstep to evidence the pot size (which I wasn’t questioning. No one cares about the plastic pot their plants come in). Even in their own photo one is half the density of the other and neither look the dense hills I was expecting (and as were promoted on their site). Effectively he concurred with my complaint and gave it context and evidence while saying they would not refund me further and I wasn’t being fair because it wasn’t their fault.
I’m pretty sure he was actually two children in a raincoat pretending to be an adult.

Ordered two Oleander shrubs online and , with a limited delay as they had to be imported, I received two perfectly healthy specimens in return. Nothing not to like.

I was looking for a mature Olive tree for my patio and decided to order from Garden Plants Online after reading about their range. The tree arrived exactly as described, with a well-shaped canopy and healthy foliage. Packaging was excellent, so there was no damage during transport, and the delivery driver handled it with care. I felt the price reflected the quality of the plant, which was noticeably better than similar options I had seen locally. After a few weeks, the tree is thriving and has settled in nicely. The ordering process was simple, communication about delivery was clear, and the whole experience was smooth from start to finish.

I ordered a selection of Portuguese Laurel plants to replace an old hedge that had become patchy over the years. I chose Garden Plants Online because the plant sizes and descriptions were much clearer than other websites I checked. The plants arrived on the scheduled delivery date, carefully packed and still moist around the roots. Every plant looked healthy, with strong stems and plenty of green growth. Planting them was straightforward, and they have established well in the garden. The quality was exactly what I hoped for, especially considering the price. I also contacted customer service before ordering, and they answered my questions promptly and professionally. I would happily order from them again.

excellent condition of plants, exactly what I ordered.I ordered two nerium oleanders and they are beautiful. really helpful team.

I have purchased four plants so far from this company; a pair of Euonymus Japonicus 'Benkomasaki' plants and two Leyland Cypress 'Gold Riders”.
I was looking for more mature and larger than average specimens, so I selected the 15L pot shrub and 250-300 cm tall tree options, respectively- and they did not disappoint! They looked healthy, bushy, and now I’ve had them long enough to confirm that they rooted well too, and have been growing happily ever since. I needed them for instant impact, and the Leylandi in particular for privacy- they are absolutely perfect for it. (There are some new builds around us, where there never used to be any houses and it was strange to be overlooked.., well no more!)
I’m now planning on buying a blue Arizona cypress and a few shrubs too - I could not find them in similar sizes at better prices anywhere else. The delivery costs are reasonable enough.
I highly recommend Garden Plants Online to anyone looking for healthy plants that are value for money.

Once ordered we had to go on holiday for several weeks, plants online kept our tree till we returned and delivered soon after. Many thanks

Amazing company..had the exact hard to find fence panel i needed ...delivered within a few days with regular delivery updates . Will certainly use again
Thank you
J cranfield

Fast, efficient service and great plants - exceeded expectations

I ordered an bloodgood Acer from garden plants online, as I had good communication with them, and as I've been looking elsewhere I found them to be extremely helpful, they clearly advertised the dispatch day, and approximate delivery following that.
I would have left 5 stars if there wasn't signs of scorched leaves on the plant, however the summer has been a dry one, so it's not to be expected but acceptable.

Honestly, a draining experience from start to finish. I spent £110 on an order that included two Osmanthus x burkwoodii shrubs.

Before ordering, I confirmed over email with a manager that the delivery would arrive well before my holiday and followed up with my order number after ordering as requested to ensure this was prioritised. It wasn't.

Instead, they contacted me to deliver while I was away, requiring multiple calls to stop delivery and then start again.

When the plants finally turned up, the shrubs were undersized. With slow-growing plants, that’s a lot of time of lost growth.

Customer service took a couple of weeks to reply to my complaint. They initially offered replacements, then called back and backtracked and said it would take 3 months, expecting me to keep the undersized ones alive until they could swap them. They then offered £12 refund using some weird size vs cost ratio which I rejected, they finally offered £20 for the delays, wrong sizes, and overall hassle.

I accepted the £20 purely because I was completely over the constant back and forth admin and needed to move on, but it is a really poor resolution.

Funniest part was when the customer service person tried to throw shade at me for uploading pictures of the plants rotated, however this is their system that does this, I took the photos portrait on my phone and downloaded them on my Mac before uploading to their site and they're all the right way before their system is involved.

Bottom line: they sell plants at sizes they don't actually fulfill, their internal communication is a mess, and overall it is exhausting. Save yourself the hassle.

Adding this part in following their response below:

1. Go on some GDPR training. Breaching this is illegal. While you're there get some consumer act and misrepresentation act training too.

2. Customers satisfaction is to receive the right size of products they order within the season. You're selling a product, there's no subjectivity, its not an experience.

3. The expectation is to provide products as described. That's how selling works. Remove the product if thats not possible. However, at the time of complaint, resolution and now, the product is on sale, even though not going to be available until October at the correct size. You've failed to grasp you're misrepresenting your products.

4. Fix the images upload system or have customer service advise that the system does that rather than snigger.

5. I never changed my delivery at all. They failed to communicate with each other so it had to be rearranged. I only called to say I was back and ready for it to be sent. Next time just rearrange that in advance.

Going by recent reviews, something has definitely changed in this business culture. Maybe spend less time using AI to craft responses to snipe at customers on here and refocus the energy on providing the service that many other positive reviews had given before. All the best.

Ordered fencing plants, 10 l pots
It is an absolute Joke!

Volume of Example plants shown on their website was nowhere near the ones which we received

The plants we received are like 20percent of the volume of the plants advertised online!!!

Ordered nearly a month ago and just over a week later they sent and email saying the goods were on the way
But they never arrived and we were too busy to chase plus we have around 20 deliveries a day
Then, more than three weeks after the order, long after we needed them, they emailed to say they were on the way again
We told them we no longer needed the goods
They then told an untruth saying we had been warned the goods could take longer, but when I sent them their own email they just ignored it
We asked for a refund but they refused so we will refuse delivery and get a chargeback
I would avoid these people, not least because they were dishonest and did not own their mistake - we ordered plants from two other suppliers which came within a week so plenty of other options
The reponse from the supplier completely ignores the fact that they emailed on July 8th to say the plants were on the way, when they were clearly not - plus they then threatened to leave a 1* review for my company when they were not even customers, which also indicates the mindset of these people - we will get a chargeback from the card company and their reponse reinforces our view that this is a supplier to be avoided

I've found them to be an awful company to deal with.

I ordered a Loquat tree in mid May. It's now mid July, I still don't have my tree, and now they are ignoring my emails, even though I have now paid more than double what I originally ordered (it's over £150 now) because I was forced to "upgrade" to the standard loquat which is double the cost. They seem to be advertising plants which they don't have.

Oh, and it's very easy to miss the information on the website that the plants come from Italy! It'll likely be dead if it ever arrives, given the record heatwave we have in Europe.

So I had to call them up, they offered no apology whatsoever, the woman was pretty rude on the phone to me, I was obviously annoyed. She still wasn't able to give me a guaranteed delivery date other than a vague "it SHOULD be next week". But i've heard that for two months now and my garden project has been on hold for that long.

Avoid at all costs.

No doubt they'll be along soon to lie about what happened, I've seen them be extremely rude to anyone leaving bad reviews for their shit service. Bring it on.

EDIT: As if to prove how salty they are about honest reviews, the company reported my this review as "containing harmful or illegal content." but Trustpilot reviewed it and said it was fine. I see they like to call people liars on here too. What a lovely bunch! :)

After some confusion over delay of delivery of my terracotta water bowl, the customer service lady very kindly informed me that they would send the bigger size from stock rather than wait for considerable time for the one ordered
This makes me very happy and now im looking forward to receiving it

I ordered six large Quercus ilex plants. I was kept well informed of my order status and delivery details. The plants arrived looking healthy and as expected. Very happy with the service and delivery.

Great communication from the sales team re order updates, and my plant arrived in a very good condition.

very happy with the price and choice and delivery was excellent

The conifer I ordered was excellent and in perfect condition on delivery., The service I received from Garden Plants Online was also excellent. The conifer had to be shipped from Italy,. The plant had to go into quarantine. I had a weekly report from Garden Plants Online giving me up to date progress of the time line for delivery of the conifer. I had to wait but it was worth it for such a good quality plant. Because of the excellent condition of the conifer I certainly will be ordering from this complany again.

Excellent price and quick delivery. Beautifu, largel Agave..bigger than I thought I was going to receive.just need to pot it up. Highly recommend!