Went in for an emergency pair of boots. Excellent customer care from Viv on the service desk who made me fully aware of returns policy, ensured I was getting best value through the Go Card and was gen... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I had a really great experience at GO Outdoors. One of the staff members (Honie) helped me set up my membership card and was so friendly, patient and helpful throughout the whole process. She explaine... Ver mais
A empresa respondeu
We went to the store because we have been regular customers at the store and have always found the things we were looking for. Today we went into get some Wellington boots for me and also my grandson.... Ver mais
A empresa respondeu
Pleased with purchase, and pleasant service. But you may wish to check your pricing. Purchased a waterproof jacket and two belts. The two belts at PoS offered for £15. On checking receipt later notice... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Artigos para Acampamento
- também em
- Clube de Escalada
- Loja de artigos de corrida
- Loja de Bicicleta
- Loja de roupas desportivas
- Serviço de passeio a cavalo
Sobre GO Outdoors - Cribbs Causeway
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contato
Unit 1CC Centraurus Retail Park, BS34 5TS, Bristol, Reino Unido
- 01174 506747
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Viv made the shopping experience a…
Viv made the shopping experience a pleasure
8 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
A very helpful assistant advised that I…
A very helpful assistant advised that I could use my blue light card for extra discount on top of my store discount card. I didn't know this so the extra discount was a bonus.
8 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service viv was very helpful and…
Great service viv was very helpful and polite thabkyou
8 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Massive Overcharging and Shocking Management Response
I had an appalling experience at the Cribbs Causeway store on August 25th, 2026. What should have been a routine purchase resulted in being overcharged by £33.57 (on a £60 order) due to a double-scanned jumper and incorrect pricing on the till (£27.97 instead of the marked £22.37 tag price) and me being banned from the store!!
The till ran out of paper and when we got to our car we realised that we had been given only half a receipt. We walked back inside to request a full itemized receipt, which is when we noticed the jumper had been scanned twice. A male staff member processed the £27.97 refund for the duplicate, but dismissed the issue without an apology, simply stating, "It's alright mate, I've fixed it." When we said that an apology for the error and inconvenience was appropriate, he explicitly told us "There's no need for an apology, I fixed it". I asked for his name, but he refused to give it and walked off. I asked the till assistant what his name was and she said 'Store policy is not to give out names'. The store manager was now at the till and told us to leave the store and informed me that I was banned for being "rude" and "verbally assaulting" staff. When we asked why and requested his name, he refused to explain how we were being rude or to provide his name, just repeatedly insisting that we leave.
We drove 10 minutes away before reviewing the receipt again and realizing the jumper had also been priced incorrectly at the till by £5.60. We had to drive all the way back a third time, received the final refund, still no apology and were once again reminded we were banned.
The ban is rather irrelevant - I have no desire to return. Is this standard JD Sports policy in Blacks and Millets too?
25 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thank you for sharing your review.
We are disappointed to hear about your recent experience at the Cribbs Causeway store on the 25th August. What you have described does not reflect the high standard of customer care and service we aim to provide across any of our brands.
We understand how frustrating it Just have been to deal with the overcharging, multiples trips back into the store to have these corrected and the lack of clear communication during a stressful situation. We have escalated your feedback directly to the store management team to ensure these issues are addressed and prevent a recurrence.
Kind regards
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff. Viv in particular.
Friendly,efficient and nothing was too much trouble.
22 de julho de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Wow Hats off to Viv what an amazing…
Wow Hats off to Viv what an amazing lady,so friendly and helpful..she even helped us with a discount when we told her it was my son’s Birthday. Good customer service is getting less and less these days we need more people like Viv.
3 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Great service
Jorja was very helpful and all the staff where really friendly.
2 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service by Viv on the toll…
Excellent service by Viv on the toll who was incredibly helpful and polite 2/9
2 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Viv was very helpful- good experience
Viv was very helpful- good experience
2 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Viv had excellent customer service and…
Viv had excellent customer service and very friendly.
1 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Outstanding Service
Outstanding service from Viv at the checkout. She answered my questions before I shopped and ensured I got all the discounts I was due - sadly just the Go Outdoors card this time!
Also helpful was an assistant in the camping section
1 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Very friendly staff
Very friendly staff - not unusual at Go Outdoors stores but Viv was particularly friendly.
1 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Vivien was very helpful in renewal of…
Vivien was very helpful in renewal of my membership ,very pleasant and helpful ,very happy with our purchase would thoroughly recommend go outdoors at cribbs Causeway and viv on the checkout 😀
1 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Friendly service
Well stocked and tidy shop, very friendly and helpful service by Viv.
1 de setembro de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great experience
Great! Lots of stock and choice, and Viv on the fills was super friendly and helpful.
27 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Samuel was polite, friendly, patient and extremely helpful.
29 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great experience in store today with…
Great experience in store today with Viv, excellent help and very friendly
27 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Cheery hello from Viv when we entered…
Cheery hello from Viv when we entered the store and she was very helpful on the till explaining the membership and sorting it out, great service!
26 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Viv was extremely helpful and friendly
Viv was extremely helpful and friendly, the store had everything we needed for our motorhome trip.
27 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great friendly and helpful service by…
Great friendly and helpful service by Viv at the start of a bank holiday weekend :)
27 de agosto de 2026
Avaliação não solicitada
Resposta da GO Outdoors - Cribbs Causeway
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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