I’m a very happy customer. In all honesty there’s been a bit of a communication problem and iv had to wait maybe a little longer than expected… BUT I’m absolutely in love with my new bed and bedsi... Ver mais
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Veja o que dizem as avaliações
Really fantastic customer service, it was so refreshing to buy from a company who actually cares. I had a minor issue which was resolved promptly and the Grosvenor team really went out of their w... Ver mais
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Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... Ver mais
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Wouldn't hesitate to use them again, the quality of the bed frame and communication from Grosvenor was excellent. Buying furniture online should always be this stress free. Ordered, email detailing de... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Informações de contato
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, Reino Unido
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent selection and amazing service.
9 de agosto de 2025
Resposta da Grosvenor Furniture
Thank you for your lovely review! We’re so pleased you are happy with your Bellagio Grey Sintered Stone Dining Table and you received good service. We look forward to helping you again in the future.
Kind Regards
Sarah
Customer Service
Resposta da Grosvenor Furniture
Thank you for your review! We’re so pleased to hear communication and delivery went smoothly, and that you’re very happy with your new Stainless Steel Dining Table with White Marble. We hope it makes a wonderful addition to your home.
Kind Regards
Sarah
Customer Service
Resposta da Grosvenor Furniture
Thank you for your feedback! We’re thrilled to hear your Clara Green Upholstered Stools arrived so quickly and that you’re impressed with the quality. We hope you enjoy them and look forward to serving you again.
Kind Regards
Sarah
Customer Service
Great value for money
I purchased a reading chair and foot stool for a very reasonable amount. Communication with the company was excellent, delivery fast and all items well protected. The chair is comfortable and well made, I had not expected too much for a combination of two items costing less than £250 but ordered it since it was all I had to spend - I am delighted! I sit in it reading every day. Who cares that it is not "real" leather, it does look very convincing. I would purchase from this company again. THANK YOU
7 de agosto de 2025
Resposta da Grosvenor Furniture
Thank you so much for your wonderful review! We’re delighted to hear you’re enjoying your new Belvedere Chesterfield Lounge Chair with Footstool, and that the quality exceeded your expectations. It’s great to know the ordering, communication, and delivery process all went smoothly too. Your kind words mean a lot to us, and we look forward to welcoming you back again in the future.
Kind Regards
Sarah
Customer Service
Easy to deal with
Furniture delivered super fast good quality chairs very helpful when contacted
12 de agosto de 2025
Resposta da Grosvenor Furniture
Thank you for your kind review! We’re delighted to hear you’re happy with your new Chelsea Quilted Grey Dining Chairs and that both our service and delivery met your expectations. We truly appreciate your feedback and look forward to serving you again.
Kind regards
Sarah
Customer service
Love my bedside tables just what I have…
Love my bedside tables just what I have been looking for great price. Happy with the overall service and delivery
10 de agosto de 2025
Resposta da Grosvenor Furniture
Thank you for your review! We’re so pleased to hear you love your new Lille French Mahogany Two Drawer bedside tables. It’s great to know you’re happy with both the price and the service — we really appreciate your feedback.
Kind Regards
Sarah
Customer service
Great customer service very…
Great customer service very accomodating and great delivery time. Couldnt ask for more . Thank you
18 de julho de 2025
Resposta da Grosvenor Furniture
Thank you for your lovely feedback! We’re delighted to hear you were happy with our customer service and delivery. We hope you love your Juliette Grey Velvet Bar Stools. Your kind words mean a lot to the team.
Kind regards
Sarah
Customer service
Excellent
Was emailed to ask if I would like my order delivered next day as they were on holiday for 2 weeks. Great customer service and the quality of the furniture is excellent.
29 de julho de 2025
Resposta da Grosvenor Furniture
Thank you for your review! We’re so pleased to hear you were happy with the service and that we could arrange delivery to suit you. It’s wonderful to know you’re impressed with the quality of your Lille French Mahogany Two Drawer Bedside Tables. We really appreciate your kind words.
Sarah
Customer Service
Excellent product
Excellent product, would highly recommend, well made , high quality materials used in the construction and well finished
21 de julho de 2025
Resposta da Grosvenor Furniture
Thank you for your kind review! We’re delighted to hear you’re so pleased with the quality and craftsmanship of your Oxford Natural Linen Dining Chairs . Your recommendation means a lot to us.
Kind Regards
Sarah
Customer service
Great experience
Great experience
I would give customer service 5 star
And stock 5 star
The only thing I would give 4 star on this review is the quality of product. Over all great
But I did notice some glue where the leather has been put together to wrap the tables. It is hidden as it’s at the back or on the feet. But should be perfect for £300 per side table
However not really noticeable. And overall a lovely product
I will purchase from them again
24 de julho de 2025
Resposta da Grosvenor Furniture
Thank you for taking the time to leave a review. We’re so pleased to hear you had a great experience with our customer service, stock availability, and overall product. We also appreciate your honest feedback regarding the finish on your Richmond Shagreen Lamp tables — we’ll make sure to pass this on to our quality control team, as we want every piece to arrive in perfect condition. It’s wonderful to know you’re happy overall and that you’d purchase from us again.
Kind Regards
Sarah
Customer service
Furniture is lovely
Furniture is lovely, very good quality, delivery was as described, given a 3 hour window and received a phone call when they were 30 minutes away.
15 de julho de 2025
Resposta da Grosvenor Furniture
Thank you for your review! We’re delighted to hear you’re happy with the quality of your Lille French Limed Oak Bedroom furniture, and that delivery was smooth and well-communicated. We really appreciate your feedback and look forward to serving you again.
Kind Regards
Sarah
Customer service
Disappointing second experience
Second experience with Grosvenor was much less than satisfactory. Item arrived defective. Apparently damaged in transit by unreliable 1-man delivery service.
Required several phone calls and emails to organise return and collection.
Same unreliable courier 1-man delivery service was again organised to collect items but in true fashion, did not turn-up so then had to convey item to shop myself.
Refund not processed in timely manner despite company receipt of items.
Truly Disappointing.
23 de junho de 2025
Resposta da Grosvenor Furniture
Dear Pearl,
Thank you for your feedback, and we’re very sorry to hear about the inconvenience you experienced.
While the item was delivered by DPD, we can only apologise on their behalf for the damage in transit and the subsequent issues with collection. We completely understand how frustrating this must have been, especially after needing to bring the item back to the shop yourself.
Unfortunately, our Managing Director—who handles refunds personally—was on annual leave at the time, which led to a delay. He has now returned and confirmed that your refund has been processed in full.
We genuinely regret the inconvenience caused and appreciate your patience. If there’s anything further we can do to assist, please don’t hesitate to contact us directly at 01829751562
Kind regards,
Sarah
Customer Services
Superb experience, great company
Superb experience, great communication - everything was so easy. I’ll definitely buy from Grosvenor in the future.
11 de julho de 2025
Resposta da Grosvenor Furniture
Thank you for your lovely review! We’re so pleased to hear everything was easy and communication met your expectations. We hope you love your Sophie French Bed. It’s wonderful to know you had a superb experience with us.
Kind Regards
Sarah
Customer service
Stunning
Selected our chairs and ordering was easy,delivery was informative and quick, delivery driver's helpful and polite ,
Would recommend this company as most importantly chairs are stunning
15 de julho de 2025
Resposta da Grosvenor Furniture
Thank you for your kind review! We’re delighted to hear you found the ordering process easy and delivery smooth and helpful. It’s wonderful to know you’re so pleased with your new Clara Grey Upholstered Dining Chairs. We truly appreciate your recommendation and look forward to welcoming you back again.
Kind Regards
Sarah
Customer service
Resposta da Grosvenor Furniture
Thank you for your review! We’re delighted to hear that your Circular Gold Dining Table arrived on time and met your expectations. We hope it makes a beautiful centerpiece in your home, and we look forward to welcoming you back again.
Kind Regards
Sarah
Customer service
A lovely bed and it will look great…
A lovely bed and it will look great when I decorate the room.
30 de junho de 2025
Resposta da Grosvenor Furniture
Thank you for your review! We’re so pleased to hear you love your new Celeste French Oak Bed, and we’re sure it will look fantastic once your room is decorated. We hope you enjoy it for many years to come.
Kind Regards
Sarah
Customer service
Excellent quality products
Great company to deal with, easy communication, I was informed every step of the way, delivery was on time and the bar stools I purchased are gorgeous! Really luxurious. Very happy and will be a returning customer for any other furniture I need!
18 de junho de 2025
Resposta da Grosvenor Furniture
Hi Nicola,
Thank you so much for the great feedback! We're really pleased to hear you're happy with the quality of the Bailey Grey Velvet Kitchen Barstools and that the delivery service met your expectations.
Best regards,
Sarah
The Grosvenor Furniture Team
Resposta da Grosvenor Furniture
Hi Lina,
Thank you for your kind words! We're so glad to hear you're happy with the quality of the Louis Gold Dining Table and our delivery service. Your feedback means a lot to us!
Best regards,
Sarah
The Grosvenor Furniture Team
Fast and efficient service plus quality…
Fast and efficient service plus quality goods
24 de junho de 2025
Resposta da Grosvenor Furniture
Hi Carole,
Thank you for the great review! We're so pleased to hear you were happy with both the speed of our service and the quality of the Lille French Mahogany Bedside Tables . We really appreciate you taking the time to share your experience.
Best regards,
Sarah
The Grosvenor Furniture Team
Pay extra £45 for delivery and then it won’t show up
Company charges you an extra £45 for a decent delivery time. I paid this and then the bed was not dispatched on the day agreed (which I had made arrangements to be off work to wait in) and I had to wait until 8pm the following day. No partial refund for delivery fee offered. Emailed back and forth with the company and they would not offer a partial refund or any solution. Bed is also not brilliant quality - the middle legs have fallen apart already and I’ve had to make replacements. I wouldn’t buy from this company again.
16 de junho de 2025
Resposta da Grosvenor Furniture
Hi Francesca,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with both the delivery and the quality of the bed.
We understand how frustrating it must have been to arrange your schedule around the agreed delivery time and then face a delay. This is not the service standard we aim to provide.
Regarding the delivery fee, this covers our express delivery option, but it’s clear we didn’t meet your expectations on this occasion, and we apologize. We would have been happy to discuss a partial refund or alternative solution if we had been made aware at the time.
We’re also sorry to hear about the issue with the bed’s support legs. If you still need replacement parts, please contact our customer service team directly, and we’ll arrange to send them to you promptly.
Thank you again for your feedback—it helps us improve.
Kind regards,
Sarah
Customer Service
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