GroWell Horticulture Avaliações 

286
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Staff was very helpful and quick to answer any questions. All items arrived in excellent condition. Definitely will be using in the future. Thanks again 👍🏼

Avaliado com 5 de um total de 5 estrelas

Super happy with the quality of potting compost & wormcastings. Equally happy with the competitive prices and fast delivery. Nice to know they're fairly local to me too. Will definitely order from... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Growell customer service is just absolutely on point!!!! Amy dealt with my query with no questions asked, no drama, no headache or fuss! I will never shop anywhere else ever again, even if it means pa... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered and delivered. Sent a message via web form, Keiran replied professionally with no quibble about the request. Parcel was delayed naturally which wasn't an issue at all and it was nice for th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Jardinagem

Escrito pela empresa

Shop for awesome value horticultural supplies & grow kits to buy online or in-store. Everything you need at amazing prices. Shop now.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

286 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(286)

27 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

First class service from Keiran.

First class service from Keiran who replaced a faulty item and sent a replacement for next day delivery.
Many thanks Keiran and Growell.

22 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Hello Steve,

Thank you for leaving our lovely Kieran a 5* review! You have made his day just like he made yours with sorting your issue out promptly! We have a brilliant customer service team who will always do what they can to amend any issues that occur.

We hope to see you again soon, for the mean time happy growing!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, really friendly and knowledgeable team,
I called regarding a technical issue I was experiencing with nutrients and although this was something I hadn’t brought from there shop adam was still willing to help me out, he gave me a great amount of insight in to the product I was using.
With customer service like this, I’ll definitely be purchasing my next upgrades through these guys.
Thanks Adam

18 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Hello,

Thank you for leaving this brilliant 5* review! We have a absolutely amazing team here at GroWell who have the best knowledge of all products that we sell. We are always here to help and guide our customers!

We look forward to welcoming you to the GroWell family we will certainly take care of you!

Avaliado com 5 de um total de 5 estrelas

I ordered an aquarium heater which…

I ordered an aquarium heater which arrived quickly, but the glass enclosure was damaged when the packaging was opened. Customer services were contacted and Beth arranged to have a replacement sent the same day. great customer service and i will certainly be using their services again.

18 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Hello Richard,

Thank you for taking time out of your day to leave us this review. We are pleased that you have had a 5* experience from Beth in our customer services team, she will always do what she can to amend any issues and is always there to help and guide.

We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Part of my delivery was delayed and I had to contact customer services who were excellent. They got on it straight away, found out what was happening asnd kept me fully informed.
Great service, thank you.

17 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Hello Laura,

Thank you for leaving this lovely 5* review, we have a excellent customer service team who will always do what they can for any customer!

We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Good people to deal with

Excellent customer service with staff more than helpful. Will be returning.

17 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Hello William,

Thank you for leaving this lovely review, we have a excellent customer service team who are always happy to help assist with any queries and have a lot of knowledge in products.

We look forward to seeing you again soon!

Avaliado com 5 de um total de 5 estrelas

Led lights purchase

Bought 2 led lights unfortunately 1 arrived damaged after a quick call to Beth in customer services a few pictures and emails the matter was promptly resolved. Excellent communication throughout and overall a positive experience and outcome . Thank you Beth for all your help

7 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Thanks Stephen, I'll let the team know :)

Avaliado com 5 de um total de 5 estrelas

Loyal Customer

Beth was extremely helpful and was very quick to resolve my problem, her communication was excellent giving me regular updates. thank you your loyal customer

9 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Thanks :)

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service . Prompt and very responsive . Spoke to Ren she was extremely helpful and personally checked on the status of my order to make sure I receive the delivery on time . 5 star service thanks to REN

10 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

I'll let Ren know - thanks for taking the time to leave feedback

Avaliado com 5 de um total de 5 estrelas

Email exchange support

I used the chat line which led to an email exchange between a lady, called Beth, and myself. She was most helpful and was able to help me sort out my problem.

My order, arrived, later today and without her help I would have duplicated my order.

9 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Thanks Lynda, we really appreciate you leaving us a good review.

Avaliado com 5 de um total de 5 estrelas

Quality customer service

Quality customer service regarding a rare issue with a purchase from over a year ago which was dealt with quicky.

8 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Cheers Paul :)

Avaliado com 5 de um total de 5 estrelas

Go Well with GroWell

GroWell are great for all your propagation, hydroponics and lighting needs.
We went in not knowing what we were really looking for but Matt was so knowledgeable and helpful, he fixed us up with what we needed and his help and advice was invaluable.
We highly recommend GroWell and we will be back!

8 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

See you again soon!

Avaliado com 5 de um total de 5 estrelas

Exemplary support

Renate followed up my order before I could report that the courier had failed to deliver the goods. Problem sorted quickly and without fuss. I just wish more customer support teams were as helpful, friendly and proactive. Easily the best I've ever come across.

2 de janeiro de 2024
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Thanks Bryan!

Avaliado com 4 de um total de 5 estrelas

A mistake was made with my order but…

A mistake was made with my order but Keiran bent over backwards to rectify it and kept me informed throughout. Very grateful.

22 de dezembro de 2023
Avaliação não solicitada
logotipo da GroWell Horticulture

Resposta da GroWell Horticulture

Sorry to hear you had an issue initially, but good to see you were well looked after.

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