Staff was very helpful and quick to answer any questions. All items arrived in excellent condition. Definitely will be using in the future. Thanks again 👍🏼
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Veja o que dizem as avaliações
Super happy with the quality of potting compost & wormcastings. Equally happy with the competitive prices and fast delivery. Nice to know they're fairly local to me too. Will definitely order from... Ver mais
A empresa respondeu
Growell customer service is just absolutely on point!!!! Amy dealt with my query with no questions asked, no drama, no headache or fuss! I will never shop anywhere else ever again, even if it means pa... Ver mais
Ordered and delivered. Sent a message via web form, Keiran replied professionally with no quibble about the request. Parcel was delayed naturally which wasn't an issue at all and it was nice for th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Shop for awesome value horticultural supplies & grow kits to buy online or in-store. Everything you need at amazing prices. Shop now.
Informações de contato
4,4
Excelente
286 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service provided by…
Excellent customer service provided by Renate. Thanks very much. Growell is second to none, in my opinion as a customer of 10+ years.
9 de abril de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello Paul,
Thank you for leaving us this wonderful 5* review for our customer service agent Renate.
We have a brilliant customer service team who are always eager to help all customers and go above and beyond!
We take pride in our customer care here at GroWell!
Customer Services,
GroWell.
Had a problem. Issue resolved.
Had a problem with a delivery. A quick call to customer services resolved my issue.
Later on I had an issue with the device I purchased, I though it was faulty. I called customer service and they requested that I make a video showing the fault. During the time it took me to make the recording customer services called me and explained what I did wrong. They even made a video to show me.
Great Service. Something that is quite rare.
3 de abril de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello Emmy,
Thank you for taking time out of your day to leave us a brilliant 5* review.
We are so happy to hear that your issue got resolved quickly and efficiently for you. Our customer service team always aim to go above and beyond for all customers.
We hope to see you again soon, for the meantime happy growing!
Customer Services,
GroWell.
Great communication with the chap…
Great communication with the chap dealing with me. All round one of the best dealings I've had for long time.
26 de março de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello Stuart,
Thank you for taking time out of your day to leave us this amazing 5* review.
We are so pleased that you have received a 5* service from us, we are eager to give every customer the best experience with us.
We hope to see you again, for the meantime happy growing and of course Happy Easter!
Customer Services,
GroWell.
I had a small issue with 2 of the bulbs…
I had a small issue with 2 of the bulbs in a 4 build system , and it was sorted immediately. Excellent honest service
21 de março de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello James,
Thank you for leaving this lovely 5* review! We are so pleased to hear that your issue got resolved quickly by our customer service team. They are brilliant at their job, they always go above and beyond for all customers.
We hope to see you again, welcome to the GroWell family!
Happy Growing!
Customer Service
GroWell.
Great service quick delivery great…
Great service quick delivery great customer service
18 de março de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello Aaron,
Thank you for taking time out of your day to leave us this lovely 5* review!
We look forward to seeing you again, for the meantime happy growing!
Top class customer service
They are very helpful and always willing to give top customer service
14 de março de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hi Freddie,
Thanks for taking your time to post a positive review, it really is appreciated.
Hope to see you again soon
GroWell
Customer Service
Amazing and friendly staff.
Always a pleasure when dealing with these guys.. highly recommended them
8 de março de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Good afternoon,
Thank you for taking time out of your day to leave us this brilliant 5* review!
We are so pleased that you have had a lovely experience here with us, we hope to see you again soon to give you another brilliant experience.
Have used these guys for over a decade…
Have used these guys for over a decade for all my garden needs. Very competitive prices, knowledgeable staff, large selection of available stock (what you need in a pinch, back orders loool)...what more could you ask.
Jodie
6 de março de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Nearly every order shipped is wrong
Nearly every order shipped is wrong. They are absolutely useless.
4 de março de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Good Afternoon,
Thanks for taking the time to leave a review.
I would like to apologise that we have not met your expectations.
We welcome customer feedback to develop and learn from our mistakes. If you could please provide me with your order number or specific details as to the issues you faced, I would like the opportunity to rectify and resolve the issue first hand.
We pride ourselves on offering exceptional customer service, and we’ll always strive go above and beyond for our customers.
I am available to discuss on - 0333 003 2295
Kind Regards
James (Customer Service Manager)
Great service
Great service, both in delivery and in customer service. Support is second to none.
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Thanks so much for taking the time to leave us a 5-star review - we appreciate the positive feedback and support! A warm welcome to your future shopping experience with us.
Kind Regards
Growell Customer Service
Amazing customer service
When the delivery company said my order had been delivered to my neighbours but my neighbours said it hadn't, I emailed GroWell to ask for their help. Within a few hours of sending my email, I had a very helpful response from Keiran who contacted the delivery company immediately. When they insisted it had been handed to the neighbours, Kieran simply sent me a replacement order. I don't think I've ever experienced such amazing customer service. Thank you. I will most certainly be back and recommending you to my friends.
19 de fevereiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hi Madeleine,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We look forward to seeing you again!
Kind Regards
Growell Customer Service
Great customer support
Good products at a good price, with quick delivery. Customer support were very helpful with a small order related query.
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello Alan,
We really appreciate you taking the time to leave us a review.
These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.
Let us know if we can do anything else for you.
Kind Regards
Growell Customer Service
Great customer service very helpful and…
Great customer service very helpful and found my parcel whilst it was having troubles
31 de janeiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Keiran from customer service helped me…
Keiran from customer service helped me so much with my missing order he literally went above and beyond to try sort the issue out for me as quick as possible, best lad
31 de janeiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Kieron absolutely diamond informative…
Kieron absolutely diamond informative helpful a man who gets it done give him a raise or promotion 👍
30 de janeiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Amazing service
Amazing service
First package was damaged but they were absolutely amazing In sorting this for me. Very fast response. Deffo recommended and will use again.
24 de janeiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Very promt reply and very friendly…
Very promt reply and very friendly service will definitely recommend
26 de janeiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello Rosie,
Thank you for taking time out of your day to leave us this brilliant 5* review! We are so pleased that you have had a excellent service from us!
We hope to see you again soon to provide you with another exceptional service!
Really good customer service sorted out…
Really good customer service sorted out a problem in no time.
23 de janeiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello Sil,
Thank you for leaving this lovely 5* review. We are pleased that you had the chance in communicating with our brilliant customer service team they always go above and beyond for all of our GroWell family!
We hope you have a brilliant week and we hope to see you again!
After receiving my order
After receiving my order, I found some items were incorrect.... it was easily resolved, quickly and efficiently.
Very fast response from customer service and sent replacement items quickly.
Very happy with the after sales service 😁
23 de janeiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello Richard,
Thank you for taking time out of your day to leave us this ace 5* review! We are pleased to hear that our customer service team amended your issues quickly and efficiently. They are amazing at their job!
We hope to see you again, for the mean time happy growing!
GREAT PRODUCTS AND FAST DELIVERY
22 de janeiro de 2024
Avaliação não solicitada
Resposta da GroWell Horticulture
Hello Karen,
Thank you for leaving this 5* review for us. We aim to have the best quality and best range of products available to our customers. Also our picking and packing team are brilliant at their job with getting all orders out quickly and efficiently.
We hope to see you again soon!
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