HBH Woolacotts Avaliações 

225
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Superb service and our generic go too electrical store Bude. Again Jay was first class in service , helpfullnrss etc . Staff are also excellent. Great company.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After a total failure of our old freezer, a call to the store at 5.20 resulted in a new fridge freezer purchase and a delivery slot of the following morning. The whole team at Barnstaple branch went a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very happy with the service given by Woolacotts. Delivery men were polite and careful bringing the freezer inside. There was an issue on the size as differed from the website but this was rectified... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Can I give Woolacotts a six? Outstanding and professional service from Ollie and Kei for their knowledge and helping us overcome difficulties with our experience with RM and Hotpoint (now Beko). Exce... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Eletrodomésticos
  2. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

HBH Woolacotts is Cornwall and Devon's premier independent electrical retailer, specialising in household appliances, TV, home entertainment and hi-fi. With 50 years experience in the sector, we're the local electrical experts you can rely on, whether in-store at one of our nine shops, by phone or online. We offer free delivery across Cornwall and Devon, unparalleled aftersales support, knowledgeable sales assistants and a reputation you can trust. And with a qualified service department offering repairs to white goods, TVs and more, we can help get you back up and running if you do encounter issues. We're also qualified service agents for a large number of the brands we stock, so we can be your one stop shop for all of your electrical appliance needs.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

225 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(225)

73 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service from James and Jon…

Fantastic service from James and Jon at HBH Woolacotts Plymouth. Removal and installation of a dishwasher. Very friendly, helpful and efficient service. Would thoroughly recommend 😁👍

9 de dezembro de 2024
Avaliação não solicitada
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that you've been pleased with the service you've received.

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service!

My parents had to buy a new tv and went to woolacotts Bude. They said delivery would be Monday but as they knew my parents and that in their 80s they relied on the tv they would deliver the same afternoon and set up everything for them. I cannot express how grateful I am and they are for such kindness!!! Thank you so much. I love that there are still shops that help the people in their community. Wish there were more

30 de novembro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that our team were able to help your parents so swiftly!

Avaliado com 5 de um total de 5 estrelas

Top service

Excellent company to deal with. Competitive prices and great customer service.

21 de novembro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you've been pleased with the service you've received and we look forward to helping in future!

Avaliado com 5 de um total de 5 estrelas

Flawless Customer Service

If you want something cheaper you could probably find it elsewhere but for customer service, I don't think you can beat HBH Woolacotts.

7 de novembro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for your kind review, James! It's always worth noting that if you do find an item cheaper elsewhere, please let us know - we'll always do our best to match reputable retailers on a like-for-like basis.

Avaliado com 5 de um total de 5 estrelas

I wouldn't go anywhere else

Five stars for choice; five stars for value; five stars for customer service and five stars for advice and expertise. Over all then, five stars. I wouldn't go anywhere else.

18 de novembro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that you've been pleased with the service you've received.

Avaliado com 5 de um total de 5 estrelas

Great friendly helpful staff at StAustel

Great friendly helpful staff at St Austell and a great price on a new bean to cup coffee maker. A returning customer and very happy to support this local business as it takes on the big names!

1 de novembro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for your kind review - we're delighted to hear that you've been pleased with your experience at our St Austell store! Thank you for your support, and we hope to see you in store again soon.

Avaliado com 5 de um total de 5 estrelas

The staff at H B H Woolacotts in St AUSTELL

The staff at H B H Woolacotts in St. Austell have gone above and beyond with their customer service. The guys that installed our double oven did a great job, showed us how it worked and came back to upgrade the electrical cable on a second visit. This branch was recommended to us by a very satisfied neighbour and we will be more than happy to do the same. Thank you team!

15 de outubro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review! We're delighted to hear that you've been pleased with the service you received both in store and from our delivery team. We hope we get the opportunity to help again in future!

Avaliado com 5 de um total de 5 estrelas

Fantastic delivery and installation of…

Fantastic delivery and installation of my new washing machine and toke old one away such a good service

2 de novembro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that you've been pleased with the service you've received!

Avaliado com 5 de um total de 5 estrelas

Speedy and Efficient Service

Our office monitor decided to stop working, so ordered a new 50" LG Smart TV on line at 9.15am, and it was delivered by 11am.
We have used HBH on many occasions in the past, and have always received the best service you would want. Most of our kitchen appliances at home are purchased from HBH, and when our customers require larger CCTV monitors, we always purchase these from here too.
Very highly recommended.

28 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Demo, purchase and installation LG G4 77”

Went to the Royal County Showground in Wadebridge for HB Woolacotts HiFi/Home Cinema show. Very impressed with the LG G4 77” which we subsequently purchased. Many thanks to Geoff (Branch Manager) for his extensive knowledge and the young lad demonstrating the TV (sorry didn’t get your name!) Very impressed with Sean and Matt (Plymouth store) who punctually arrived, installed our new TV, explained how it worked (no mean feat as we have separate HiFi/Home Cinema components linked into the TV) and above all left no mess! Thank you guys! Absolutely stunning TV!

4 de outubro de 2024
Avaliação não solicitada
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Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the service you received from the team at the show and the Plymouth delivery team! We'll ensure that your feedback is passed on to all concerned and we hope we can help again in the future.

Avaliado com 5 de um total de 5 estrelas

Great review of customer experience

Had an issue with a repair that was long standing, however spoken with the store manager at St Austell ‘Tony’ very nice man and very apologetic to our situation and took responsibility and ownership. Very nice guy and felt that our issue was acknowledged, thank you and I would ensure that we return as customers. Really appreciate the phone call back to listen to our experience that’s extremely good customer service.

2 de outubro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review. We're incredibly disappointed to hear of the poor experience you've received and would like to further investigate, as this is absolutely not the service our customers have come to expect from us. If you could kindly provide your contact details either responding to the contact request we've sent via this platform or by email to complaints@hbh-woolacotts.co.uk, then a member of our senior management team will investigate further and would like to get in contact with you directly.

Avaliado com 5 de um total de 5 estrelas

We have shopped in Liskeard and…

We have shopped in Liskeard and Plymouth, excellent service in both stores, friendly and knowledgeable staff who always make the time to serve you. You never feel rushed and always come away with right product for your needs.

8 de outubro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave us feedback. We're glad to hear that you've been pleased with the service you've received at both stores and we hope to see you in store in the future.

Avaliado com 5 de um total de 5 estrelas

Tony & Ross are a credit to the…

Tony & Ross are a credit to the company. Very friendly and professional delivery drivers that were very patient and courteous with me despite the fact i kept them waiting for 20 mins.
I will buy all my future electrical goods from HBH Woolacotts. We are lucky to have a firm like this locally. Buying off the internet is a false economy anyway - Woolacotts dont charge you a delivery fee and you simply will not get the level of customer service you get from here. For example : I placed an order for a tumble dryer online with them and within 10 mins a representative from Barnstaple called me to arrange a convenient delivery time at no charge. Brilliant.
Job Ref : 7252050

21 de setembro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review! We're delighted to hear that you were pleased with the service you received and we hope we can help again in the future! We'll also ensure that your feedback is passed on to all concerned.

Avaliado com 5 de um total de 5 estrelas

Great service & overall experience.

Recently contacted the Barnstaple store who were friendly, efficient and so helpful! Particular thanks to Mike & Helen and others who I spoke with… excellent customer service and will most definitely recommend. Supplied, delivery and installation all 100% and great in these times to get such a personal touch… thank you..

6 de setembro de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave a review for us. We're delighted to hear that you're pleased with the service you received, we hope that we can help with any future appliance purchase or repair enquiries.

Avaliado com 5 de um total de 5 estrelas

great service

I have used Woolacotts Bude for many years. I have always been very happy with the service I have received.
I recently purchased a new hoover but needed some help with the direct debit so I popped in today and was served by GUS who was friendly and really helpful and sorted everything out for me. Great Service, Thank you

10 de agosto de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave a review. We're delighted to hear that you've been pleased with the service you've received at Bude, and hope to see you in store again soon!

Avaliado com 5 de um total de 5 estrelas

I ordered a new washing machine

I ordered a new washing machine, having been given some knowledgeable advice from Sam at your barnstaple shop. Very impressed. It was delivered today, the old machine taken away and my new one fitted. Both delivery men polite and helpful in answering my queries on a couple of things. I will not hesitate in using this company again when I need an electrical appliance replaced. Thank you. An excellent service.

8 de agosto de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that you're pleased with the service you've received! We look forward to seeing you in store again in the future.

Avaliado com 5 de um total de 5 estrelas

Over and above what can be expected

My under warranty record deck died and needed warranty repair. On its return it was damaged by the courier although working. After discussions I was able to trade it in and change to another model by adding the difference. Yet again, Dan's experience in the field came to the fore and I now have a better deck that sounds much better than the previous which goes to show the value and knowledge of trained staff is paramount. The service I received was over and above what I could ever have expected. Thank you.

28 de junho de 2024
Avaliação não solicitada
logotipo da HBH Woolacotts

Resposta da HBH Woolacotts

Thank you for taking the time to leave a review. We're delighted to hear of the excellent service you received from Dan and will ensure that your feedback is passed on to him. We're also pleased to hear that you had a positive result from the situation.

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Brilliant customer service - took in my Miele vacuum which wasn’t working. User error (ahem) but they sorted it out perfectly.

6 de abril de 2024
Avaliação não solicitada
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Resposta da HBH Woolacotts

Thank you for your review - we're glad we could help!

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