Healthharmonie Avaliações 

Almost impossible to arrange an appointment due to constantly being 16th in the queue on the phone!! You have to ring at 8:30 in a morning to get to speak to someone. I saw dermatology and after waiting 9 MONTHS for my appt…I got 5MINS with the Dr!! The Dr want to listen….he wanted me out of the door as quick as possible. He said he already knew what my problem was and gave me a script for a pill. No explanation of why I’m experiencing these symptoms, what’s happening in my body, and he asked only one question and then cut me off half way through cos he obviously didn’t want to listen to anymore !!! Not impressed at all

What a load of mess..

Sent photos for dermatology appointment as requested, clinician did not have. Just harped on about eczema without having access to any info. Told to call another number for booking skin samples and apologised for having lack of information. Waste of time and I’m in no better position. Would give a minus if possible

impossible to get appts for dermatology appts or reviews. Booking service useless
am scetical of any positive reviews of the company

If you look on my reviews you will see I rarely give bad reviews as I am a very easy going person. However, this company is shockingly bad.

I went to see my GP in August last year with an usual growth on my knee that had suddenly changed and got bigger. She was 50/50 as to whether it was a basal cell carcinoma (a slow growing type of skin cancer) or a wart (which I've never had in my life). The growth had features of both. She told me the referral wouldn't come through straightaway as suspected basal cell carcinoma isn't as serious as melanoma, it's usually a few months (I checked NHS guidelines and it's 18 weeks).

I actually got the referral through last week from Health Harmonie via text, 13 months after the GP appointment! It was that long I'd actually forgot about it. Luckily for me, a couple of months after the appointment the growth fell off, so presumably it was a wart, but can you imagine if it had turned out to be a skin cancer? Even slow growing shouldn't be left that long.

They text me another three times that day saying the link was incorrect and to click on the one that they had currently sent. I tried to ring them to cancel the referral, couldn't get through. I haven't got time in the day to be waiting on the phone as I work. The next day another 4 texts saying the same thing!!! Again, can't get through on the phone. So in the evening I then find the website with a contact email and send an email to cancel the referral with my details on it.

A few days later (today) I get a text and email saying they have booked a telephone appointment for me on 25th September at 1.40pm! This is after I've cancelled the referral! The email is also rude at the end as it states if you don't cancel within 72 hours of the appointment time then you will be put down as a DNA (did not attend). What a joke when you actually can't cancel it!

So in my lunch break I tried to ring them once again. Still could not get through. How anyone is meant to cancel by phone is beyond me. So I once again sent them an email cancelling, which included the previous email I sent, plus I copied my GP surgery email in too so they are aware I'm cancelling and have evidence of it.

Health Harmonie have still not confirmed cancellation of the appointment or referral. If they say I DNA because they are incompetent then I will be putting an official complaint in via my GP surgery. Shocking company!

DO NOT USE THIS COMPANY
I was referred here by my gp for an autism assessment, both assessments were the exact same questions, not in depth at all. I could’ve done an online questionnaire for a more in depth assessment. They have no idea what autism is, they read of a questionnaire. For example, I said I have a very flat and monotone tone of voice which is a common sign of autism. The assessor didn’t really understand and said “I don’t think you do”. At the end she said she couldn’t diagnose me because she couldn’t prove what I was like during childhood even though my mum attended the first assessment and stated all the signs of my autism from a young age. I started to get upset because it took a lot of mental preparation for the assessment and I was expecting to be diagnosed. As an autistic individual it’s very upsetting when things don’t go to plan. As I got upset the woman was very insensitive, was talking over me and wouldn’t let me properly talk. She was also late and in her bedroom, which is very unprofessional. I’m guessing the company just employs anyone who doesn’t know about neurodivergency and has them read of a checklist. This company needs shutting down, it’s cruel, incredibly unprofessional and uneducated.

I have been referred to them by my Gp for two separate issues. Gynecology and dermatology. It took 3 months to receive an appointment for my gynecology appointment and it was in uttoxeter which is a 40 minute drive from my home. I work in Telford so I had to take medical leave from work which is difficult as I am a primary school teacher.

After the appointment I did not receive any feedback after 3 weeks so I rang. An appointment was made for feedback from a doctor. I was told I had PCOS but the phone line was terrible and I couldn't really understand the doctor. They had a very strong accent which made it difficult to understand. I was told to make an appointment with GP to have blood test done. I did that and they came back ok so then was unsure what I was meant to do. I called health harmonie and they advised I need a follow up appointment. It is the six weeks holidays so I asked if it could be before September. At first they said yes but then changed their mind. My appointment for feedback is now 12th September which is weeks away. The phone call handler was quite rude and unempathetic that I struggle to get time off term time especially as I've just had the six weeks off. As I'm still unsure about my feedback from my ultrasound sound, I asked for the results to be emailed to me. I still haven't received them.

I also asked about my dermatologist referral. They have now booked me in for 26th September. I asked for confirmation by letter or by text. They confirmed I'd get a confirmation text but I haven't.

The service health harmonie provides is poor and very slow. I'm having a lot of problems regarding painful, heavy periods that have made me ill for years now. I've been referred to health harmonie in 2021 and told nothing is wrong with me. I feel like they don't want to help and it's honestly affecting my mental health. I knew years ago I had PCOS as I have irregular periods, facial hair, I suffered severely with acne until I went on the contraceptive pill. I have pain in my stomach even not on my period. I am bloated all the time and I have no energy whilst trying to work full time and I have 2 young children and I'm a single mum. I need my health sorting. I'd appreciate it if someone in health harmonie treated me like a human and not just a number.

I'd like some action. I'd like some empathy and I'd like some guidance on how I can feel better.

I sent a formal complaint to them more than a month ago and I've had no response.

Was sent by health harmonie for blood tests to check my hormones and I'm on the combined pill. Another doctor from health harmonie said this was a waste of my time as I'm on the combine pill so need to be off that to test hormones. I waited 4 weeks for a doctor to tell me I'd wasted mine and the NHS time after HH instructions. Dogs get better health care then the service HH provides. Awful. My mental health is very poor due to their lack of compassion, organisation and poor expertise.

Took my husband to see a dr today at burntwood regarding a mole staff absolutely lovely very friendly would highly recommend Thankyou !!!

Very disappointing experience. I have been suffering from severe daily pain and bleeding for two years, yet I am still waiting for proper treatment. I often felt that my symptoms were not taken seriously, and I was not even offered medication to help control the bleeding. I feel I have had to fight to be heard and receive appropriate care.

Totally recommend health harmonie, I'm seen on time in clinic, never had to wait more than five minutes in waiting area. Staff are really friendly i am totally happy with the service they provide

Terrible experience. If you need to change an appointment you cannot get through on the phones. They rarely answer emails. No local appointments so you have to travel. At the appointment I was not treated with respect or dignity. I hope I never have to use them again.

No response when a problem with meds. Tried email and calling in. One hour to get through then given a load of false promises. They didn’t materialise either. Some of the clinicians are ok but all feels very rush in and rush out. No response to emails at all. Service is not adequate

Worst company every, no communication, lack of empathy, service terrible

From first appointment didn’t feel anything was explained and like I was just worthless.
I unfortunately would never recommend this service

Felt unheard and rushed, didn’t seem to take my personal symptoms into consideration at all and keep being offered the coil which will not help sleep and mood like progesterone does currently. Feel rather let down by all doctors I’ve spoken to so far and am now seeking a private specialist for more personalised compassionate care during this challenging time. My estrogen blood tests have also been lost!

What a waste of taxpayer's money!
If I could give zero stars, I would.

I was referred via my GP and received an appointment through Health Harmonie in a completely separate county, not once but FOUR times!!! You sit for nearly an hour on the phone and get uhuh, uhuh from the telephonist who apparently makes a note of it and promises time and again to only send an appointment in your city. Only for the next appointment to be randomly plucked from yet another county! I've tried emailing and you don't even get a response.

I have asked them twice to remove me from their waiting list because they're absolutely useless. The woman I just spoke to ignored a question I asked her so I asked her to stop saying "uhuh, uhuh" and actually answer my question - which was is she aware of how far away Stoke was from my home city and how she proposes that I get there. She doesn't know, of course. I have asked her yet again to remove me from their list and that if I get just one more communication from them, I will report them to the government.

This is what we pay our taxes for?? I work in the NHS and if my staff treated patients in such a manner, they would be in trouble.

A 2min consultation with a grumpy clinician isn't the most reassuring experience. This time the doctor didn't even bother to look at my psoriasis. At least on previous occasions they have - although they seem to feel it's acceptable to ask patients to undress in front of the admin person accompanying the doctor.

Every time I go to BHI Parkside Bromsgrove I have excellent service. The staff are friendly, I have never been seen late at the appointment, if anything I’ve always been seen early! The consultant was lovely, explained everything and genuinely wanted to know about me - I wish everyone was like him!

This company is totally unprofessional and simply not fit for purpose. Avoid at all costs. They have consistently issued me with an assessment report with an incorrect name (first name AND surname) to me, together with blatantly incorrect and inaccurate medical details about my medical history. This is appalling. These documents form part of my medical record and should be wholly accurate. If I had not checked, they would have contained significantly erroneous information. It is a basic requirement to get the patient name and medical history correct. This is woeful poor practice.

Not only that, my experience with the clinicians has been consistently poor. Clinicians consistently calling me by an incorrect name (surely Anna is not that difficult to get right), with accents so strong it is impossible to understand them, and becomes embarrassing to keep asking them to repeat the question, as well as repeatedly using idioms and phrases that have a different meaning in the UK, and affect the nuance and meaning of the discussion.

I kept being given incorrect information which has elongated the timescales, and they just WILL NOT reply to emails. I am STILL waiting for my titration appointment, and have emailed 4 times with a complaint about my name on the report. No one will answer. Avoid at all costs. A totally unprofessional organisation.

Terrible service incompetence. Useless doctors

Terrible System, administration is awful, people on the phones say they'll call you back and do not. Kinjal twice told me she would call and did not. Was sent a text message 2pm Friday afternoon, telling me I have an appointment on Monday morning, which I can't make because I'm at work, then they're closed all over the weekend, and there is no way of telling them that you cannot attend! You sit in a queue trying to get through to them on the phone, to the point you give up. They need to get their administrative processes completely overhauled and these issues resolved, terrible communication and organisation. Choose somewhere else. The clinicians I spoke with were approachable and nice, I'm afraid that's the only positive.