On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Ver mais
A empresa respondeu
11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Ver mais
A empresa respondeu
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
A empresa respondeu
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Ver mais
A empresa respondeu
Jess at the metrocentre store is absolutely the definition of customer service, there was an item out of stock and she went above and beyond to try to locate one for me, sadly no luck but she did orde... Ver mais
A empresa respondeu
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportEscrito pela empresa

11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Reino Unido
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Jess at the metrocentre store is absolutely the definition of customer service, there was an item out of stock and she went above and beyond to try to locate one for me, sadly no luck but she did order the other item I was looking for with home delivery which arrived super quickly. I wanted to leave a review with the hear my voice card but sadly the link wouldn’t work but I wanted to pass on my thanks to Jess and to tell you guys she’s a 10/10 employee, she did everything she could to try get me a lightsaber umbrella I was looking for as a gift.

Resposta da hmv (UK) - Gateshead

Resposta da hmv (UK) - Gateshead
amazing the vinyl is amazing in amazing condition and the delivery was smooth sailing !

Resposta da hmv (UK) - Gateshead
Scott, the colleague I dealt with, was absolutely fantastic. Very helpful, knowledgeable and altogether fab!!

Resposta da hmv (UK) - Gateshead
staff are so friendly and product quality is more than great

Resposta da hmv (UK) - Gateshead

Resposta da hmv (UK) - Gateshead
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️

Resposta da hmv (UK) - Gateshead
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble free purchase.

Resposta da hmv (UK) - Gateshead
The staff member in store was very helpful. He found the DVD I wanted and ordered in store for me.
The order came promptly and was just what I wanted.

Resposta da hmv (UK) - Gateshead
So easy to order on line and arrived on expected delivery date.

Resposta da hmv (UK) - Gateshead

Resposta da hmv (UK) - Gateshead
Thanks to Tyler at your Metrocentre store in Gateshead who ordered very professionally on his system and advised i would be emailed with delivery timescale .Excellent service and a credit to the company

Resposta da hmv (UK) - Gateshead
Really helpful staff , I felt that I was well looked after,even when I asked for something obscure .THANKS!

Resposta da hmv (UK) - Gateshead
very easy seamless process.
on pick up staff were polite and friendly.
couldn’t fault anything

Resposta da hmv (UK) - Gateshead
Very friendly,helpful staff.
Ordered product and arrived in time

Resposta da hmv (UK) - Gateshead
The goods I required was unavailable to purchase. However, I was informed I could order the item and when it would be available to purchase.
I received the item as planned.
I was very happy with the assistance I received

Resposta da hmv (UK) - Gateshead
Had damaged blu ray sent to me and returned and exchanged it at Metro centre store without any issues at all.

Resposta da hmv (UK) - Gateshead

Resposta da hmv (UK) - Gateshead
Matty, the shop assistant who dealt with my order was friendly and very helpful. My record was delivered on the release date and was a joy to listen to :-)

Resposta da hmv (UK) - Gateshead
A very helpful assistant at the metrocentre store

Resposta da hmv (UK) - Gateshead
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