On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Ver mais
A empresa respondeu
Localização
Trocar localização11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
A empresa respondeu
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Ver mais
A empresa respondeu
manager very helpful and knowledgeable about product we were buying. .good price .
A empresa respondeu
Detalhes da empresa
Sobre hmv (UK) - Gateshead
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contato
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Reino Unido
4,8
Excelente
269 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Matty, great shop assistant!
Matty, the shop assistant who dealt with my order was friendly and very helpful. My record was delivered on the release date and was a joy to listen to :-)
19 de fevereiro de 2026
Resposta da hmv (UK) - Gateshead
Hello Joanne,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
A very helpful assistant at the…
A very helpful assistant at the metrocentre store
18 de fevereiro de 2026
Resposta da hmv (UK) - Gateshead
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Gateshead
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Attended for a signing really great…
Attended for a signing really great service throughout and the whole team was really helpful
22 de fevereiro de 2026
Resposta da hmv (UK) - Gateshead
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service in store to order and…
Great service in store to order and arrived quickly
18 de fevereiro de 2026
Resposta da hmv (UK) - Gateshead
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Product and experience.…
Bought my stereo unit from HMV store Gateshead, assistant was knowledgeable and very helpful, unit came 3 days later really pleased with my purchase.
15 de fevereiro de 2026
Resposta da hmv (UK) - Gateshead
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great price with fast availability for…
Great price with fast availability for pickup from store.
23 de janeiro de 2026
Resposta da hmv (UK) - Gateshead
Hello Les
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vinyl player
Bought a vinyl player, purchase was straightforward and quick delivery
25 de janeiro de 2026
Resposta da hmv (UK) - Gateshead
Hi Gareth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Bought this DVD box set for my son
Bought this DVD box set for my son, he’s very happy with his gift! Good price compared to other places selling this box set. We love shopping in HMV and the collection of the order was a breeze in store.
12 de dezembro de 2025
Resposta da hmv (UK) - Gateshead
Hi EC
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good experience
Assistants in shop very helpful in advising me what was available, nothing too much trouble.
19 de janeiro de 2026
Resposta da hmv (UK) - Gateshead
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Gateshead
Hi Mark,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Gateshead
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant staff
I returned an item for an exchange & the member of staff who served me & the manager were brilliant!
12 de janeiro de 2026
Resposta da hmv (UK) - Gateshead
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was what the daughter wanted she loved…
Was what the daughter wanted she loved it
29 de dezembro de 2025
Resposta da hmv (UK) - Gateshead
Hi tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service friendly helpful staff
14 de janeiro de 2026
Resposta da hmv (UK) - Gateshead
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer care
Friendly staff, well organised, fantastic communication, will recommend to family and friends.
14 de janeiro de 2026
Resposta da hmv (UK) - Gateshead
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Disappointed with the Gateshead Store.
I like house but there seemed to be more heavy metal in the Gateshead store. With the two assistants following me around which I found intrusive. I turned to them and told them I get more of the music I like of ITunes which I pay monthly for. I was dissatisfied with my visit and will not go to HMV stores anymore.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da hmv (UK) - Gateshead
Hello Christopher
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great service
The shop assistant was extremely helpful and efficient and the service was excellent.
The communication about our order and expected delivery via email was great and the delivery was earlier than stated.
7 de janeiro de 2026
Resposta da hmv (UK) - Gateshead
Hi Emma,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful at ordering
Very helpful at ordering. Prompt delivery. As usual no problems and as always, good service from the staff.
28 de dezembro de 2025
Resposta da hmv (UK) - Gateshead
Hi Late
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No refund
Ordered two items in store 3 weeks ago which were meant to be next day delivery. Neither item was delivered. I then got an email to say they were delayed and then that they no longer in stock. I went in store and they could not refund me. Still waiting for a refund now.
21 de dezembro de 2025
Resposta da hmv (UK) - Gateshead
Hello Rachael,
Thanks for taking the time to leave a review. We were sorry to hear of any disappointment as a result of one of your items being out of stock at the point of ordering. As discussed please be assured that your original payment method has been refunded, please allow 1-5 working days from the point of input for the funds to reach you.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.