You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Ver mais
The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Ver mais
A empresa respondeu
Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Informações de contato
3 Poole Road, BH2 5QL, Bournemouth, Reino Unido
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
EXCELLENT CUSTOMER CARE
ACTUAL CUSTOMER CARE. Always informed of progress of repair. Excellent service all round. Staff very polite and empathetic to the situation.

Resposta da Home Appliance Guard
Bee was very knowledgeable and helpful…
Bee was very knowledgeable and helpful in understanding what the situation was with my product disfunction and was earnest in her approach to help. I give her 5 stars on all counts as she went above and beyond.

Resposta da Home Appliance Guard
Timeslot
Turned up on the day, though a little later than the expected time slot, not guaranteed of course .
Did a good job .

Resposta da Home Appliance Guard
Really helpful staff, no sense of being pressured.
Really helpful staff giving no sense of rushing me to make a decision. Answering clearly any questions asked. Being fully knowledgeable about their services and being respectful and pleasant in how they speak to their customers.

Resposta da Home Appliance Guard
Good service
Staff on the phone are always helpful get everything sorted out really quickly, and always a good service from the repair people

Resposta da Home Appliance Guard
Had excellent help from Bee today when…
Had excellent help from Bee today when I called, she booked in my repair but there was also a couple of issues with my account which she sorted for me. Excellent service

Resposta da Home Appliance Guard
I was told one price for a year and…
I was told one price for a year and charged for 3 so not happy

Resposta da Home Appliance Guard
Veryprompt and efficient carried outthe…
Veryprompt and efficient carried outthe repair very well

Resposta da Home Appliance Guard
Jay was extremely helpful
Jay was extremely helpful and knowledgeable and explained everything I needed to know today regarding making a claim

Resposta da Home Appliance Guard
From my phone call to completion…
From my phone call to completion of work on my washing machine the service was excellent, polite and helpful from reporting the fault to aranging an engineers visit for assessment and then engineer to complete work was smooth and I was informed every step if the way. A***

Resposta da Home Appliance Guard
Home Appliance Guard Service
I was really impressed with how quick Home Appliance Guard got an engineer to repair my dishwasher.
The engineer was polite, cleaned up everything after making the repair l. A quality service I would recommend

Resposta da Home Appliance Guard
Excellent service from start to finish…
Excellent service from start to finish thank you ...

Resposta da Home Appliance Guard
Washing machine dilemerl .
Bee the advisor was very helpful and patient while we checked machine number. Bee seems to be a pofessional person who is good at her job. She was a pleasure to talk to. Lovely lady sorted our problem quite quickly.

Resposta da Home Appliance Guard

Resposta da Home Appliance Guard
Great customer service
Reasonable, quick repair most of the time, and appliance replaced if not repaired.

Resposta da Home Appliance Guard

Resposta da Home Appliance Guard
I have all my household appliances…
I have all my household appliances covered with Home Appliance Guard. They are very good value. Ive had very easy communication with the agents and very quick and reliable repairs. Engineers are excellent and always come within the time specified.

Resposta da Home Appliance Guard
I didn’t have to wait long for an…
I didn’t have to wait long for an engineer to come out to me. He couldn’t fix it then, as he hadn’t the parts,
but came 2 days later and repaired it.

Resposta da Home Appliance Guard

Resposta da Home Appliance Guard
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