Home Appliance Guard Avaliações 

2.485
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Ver mais

Avaliado com 4 de um total de 5 estrelas

The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.485)

743 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

EXCELLENT CUSTOMER CARE

ACTUAL CUSTOMER CARE. Always informed of progress of repair. Excellent service all round. Staff very polite and empathetic to the situation.

5 de agosto de 2026
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Mr Walsh,

We are delighted to have provided a positive outcome!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Bee was very knowledgeable and helpful…

Bee was very knowledgeable and helpful in understanding what the situation was with my product disfunction and was earnest in her approach to help. I give her 5 stars on all counts as she went above and beyond.

12 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Jo,

We are so pleased we could assist you over the phone with your query!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Timeslot

Turned up on the day, though a little later than the expected time slot, not guaranteed of course .
Did a good job .

10 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Paul,

We are pleased we could provide a positive outcome for the job.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Really helpful staff, no sense of being pressured.

Really helpful staff giving no sense of rushing me to make a decision. Answering clearly any questions asked. Being fully knowledgeable about their services and being respectful and pleasant in how they speak to their customers.

11 de agosto de 2026
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Sandy,

This is great feedback to hear. We're always happy to help.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Good service

Staff on the phone are always helpful get everything sorted out really quickly, and always a good service from the repair people

8 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Marie,

This is great feedback to receive!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Had excellent help from Bee today when…

Had excellent help from Bee today when I called, she booked in my repair but there was also a couple of issues with my account which she sorted for me. Excellent service

8 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Paul,

We are thrilled we could be there to help with any queries.

Many thanks
Justin

Avaliado com 1 de um total de 5 estrelas

I was told one price for a year and…

I was told one price for a year and charged for 3 so not happy

28 de julho de 2026
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Resposta da Home Appliance Guard

Hi Corinna,

Thank you for your feedback.

I'm sorry to hear you're unhappy with the charge. I'd like to look into this for you, so please email us at customer.support@homeapplianceguard.co.uk with a little more information about the price you were quoted. I've checked your account and can't see any discrepancies, but I'm happy to investigate further.

Many thanks,
Charley

Avaliado com 5 de um total de 5 estrelas

Jay was extremely helpful

Jay was extremely helpful and knowledgeable and explained everything I needed to know today regarding making a claim

7 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Vicki,

We are delighted we could assist you through the process.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

From my phone call to completion…

From my phone call to completion of work on my washing machine the service was excellent, polite and helpful from reporting the fault to aranging an engineers visit for assessment and then engineer to complete work was smooth and I was informed every step if the way. A***

7 de agosto de 2026
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Daphne,

We're very happy to hear that throughout you were satisfied with the service provided!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Home Appliance Guard Service

I was really impressed with how quick Home Appliance Guard got an engineer to repair my dishwasher.
The engineer was polite, cleaned up everything after making the repair l. A quality service I would recommend

5 de agosto de 2026
Avaliação não solicitada
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Resposta da Home Appliance Guard

Hi Nicholas,

We're delighted to receive a review on your engineer experience!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Washing machine dilemerl .

Bee the advisor was very helpful and patient while we checked machine number. Bee seems to be a pofessional person who is good at her job. She was a pleasure to talk to. Lovely lady sorted our problem quite quickly.

4 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Susan,

We are so pleased to hear this feedback on how your experience went!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

On time

On time. Fixed problem. Text to communicate.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Yvonne,

We are delighted we could rectify your appliances fault.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Great customer service

Reasonable, quick repair most of the time, and appliance replaced if not repaired.

4 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi James,

We are happy that we can always look to provide a solution for your appliances!

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, timely call of return.

4 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Bee,

Thanks for taking the time to leave your feedback.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

I have all my household appliances…

I have all my household appliances covered with Home Appliance Guard. They are very good value. Ive had very easy communication with the agents and very quick and reliable repairs. Engineers are excellent and always come within the time specified.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Suzanne,

This is great feedback to receive on your experience.

Many thanks
Justin

Avaliado com 5 de um total de 5 estrelas

I didn’t have to wait long for an…

I didn’t have to wait long for an engineer to come out to me. He couldn’t fix it then, as he hadn’t the parts,
but came 2 days later and repaired it.

27 de julho de 2026
logotipo da Home Appliance Guard

Resposta da Home Appliance Guard

Hi Charmiane,

We are delighted your appliance was fixed.

Many thanks
Justin

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