You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Ver mais
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Veja o que dizem as avaliações
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Ver mais
The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Ver mais
A empresa respondeu
Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Informações de contato
3 Poole Road, BH2 5QL, Bournemouth, Reino Unido
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I spoke to Sadie today she was…
I spoke to Sadie today she was extremely helpful with 2 counts with 2 problems many thanks
31 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi,
We're delighted Sadie could help. Thanks for sharing your feedback, it means a lot to the team.
Kind regards,
Charley
A job well doneFrom registering our call to getting…
From registering our call to getting the problem solved was straightforward, clear and constant updates . No hassle and a job well done. Staff were all very kind and helpful
24 de julho de 2026
Resposta da Home Appliance Guard
Hi Susan,
We're delighted to hear you had a hassle free experience. Thanks for taking the time to share your feedback.
Kind regards,
Charley
My dishwasher has NOT been repaired
My dishwasher has NOT been repaired. Enhineer cane changed a oart on the sinday was supposed to return on the thursday....NOTHING more DONE OR HEARD FROM SINCE
.....NOT HAPPY THAT YOU THINK IT IS COMPLETED!!!!!
19 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi Kathleen,
Please accept our sincere apologies. While the case was incorrectly closed on our system, your repair remains live with Hoover and is still being progressed.
I've asked your case manager to contact you directly to answer any questions and provide further support, they will be in touch soon.
Kind regards,
Charley
Good service all sorted
29 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi Sue,
We are delighted you were happy with the service.
Many thanks
Justin
Resposta da Home Appliance Guard
Hi Joanne,
We appreciate the feedback.
Many thanks
Justin
Our Iron give up the ghost and Home…
Our Iron give up the ghost and Home Appliance sorted us a new one which is great. Thank you
29 de julho de 2026
Resposta da Home Appliance Guard
Hi Moreland,
We are thrilled we could organise a replacement Iron for you.
Many thanks
Justin
Excellent service
Easy process to arrange for engineer visit. Pleasant and professional staff.Regular communication re date/timing of visit. Efficiency of engineer and speed of resolving the issue.
29 de julho de 2026
Resposta da Home Appliance Guard
Hi M Hobbs,
We are happy that your engineer visit was a positive one!
Many thanks
Justin
My experience with Sadie at Home…
My experience with Sadie at Home Appliance Guard was great . She dealt with my claim quickly and very efficiently. A credit to the team .
28 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi Jen,
We are delighted we could assist you!
Many thanks
Justin
The engineer that came out was rude and…
The engineer that came out was rude and said he'd fixed the problem but when I asked about the on off button he hadn't fixed it said he didn't know what it was and when I complained he reluctantly said I will have to order a new button the washer is still filling itself up and when he replaced the button he accused me of breaking it the machine is over 10years old and the machine is still not fixed
20 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi Carol,
I'm sorry to hear about your experience, and I appreciate you taking the time to share your feedback with us.
I understand your frustration regarding both the repair visit and the ongoing issue with your appliance.
Please be assured that your case has been passed to the relevant team, who are currently reviewing the situation and looking at the best way forward.
Thank you for giving us the opportunity to put this right, we will be in touch.
Many thanks,
Charley
My washing machine just had a blocked…
My washing machine just had a blocked pipe but the technician was very helpful.excellent service.
26 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi mandy,
We are delighted we could assist you.
Many thanks
Justin
The lady who I spoken too was called…
The lady who I spoken too was called Bee & she was very helpful & knowledgeable about my claim and we had a laugh on the call and she listened and made notes of my availability which was appreciated a credit to the company
28 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi Joanne,
We are really pleased to hear this type of experience and we appreciate the compliment.
Many thanks
Justin
Oven repair by Janis
Janis arrived on time and immediately tested the oven to verify the fault.
He rectified the fault and tested the oven again to ensure it was working correctly.
28 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi David,
We are happy that Janis was able to fix the oven issue!
Many thanks
Justin
Efficiency
Hello, your company your representatives were very efficient and very helpful and sorted the problem quickly
20 de julho de 2026
Resposta da Home Appliance Guard
Hi Mrs Marston,
This is great news that the issue could be resolved quickly!
Many thanks
Justin
Satisfied customer
Your engineer was helpful and knowledgeable and was able to diagnose the fault and then repair my dishwasher quickly and efficiently. He was polite and punctual
Thank you
I am happy to recommend and applaud his work
27 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi Liza,
We are happy your dishwasher was fixed!
Many thanks
Justin
The service when I needed help was…
The service when I needed help was excellent, I have no hesitation in recommending them.
20 de julho de 2026
Resposta da Home Appliance Guard
Hi Michael,
We are pleased we could assist you!
Many thanks
Justin
Great company
From start to finish nothin was a prob getting my fridge freezer sorted wud def recommend this company
24 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi A.McAllister,
We are delighted your Fridge Freezer could be sorted!
Many thanks
Justin
Great service from initial phone call…
Great service from initial phone call to end of repair. Very informative - texting/emailing date and times engineer would be turning up and engineer informing he was on way and would be at property at a certain time. Repair done really well and explained process all the way through - very happy yet again - definitely staying - thank you again for a very professional experience
23 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi Shirley,
This is great news that we could help. We know how important it is to help our customers throughout!
Many thanks
Justin
From making my call to the engineer…
From making my call to the engineer coming out I can't fault home appliance.
23 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi Angela,
We are thrilled we could provide a faultless experience!
Many thanks
Justin
Make sure you know if you need to pay any extras
Spoke to Bee very nice took me through my process on getting my new hob helpful in every way great service Definatly recommend them just waiting to get hob installed
24 de julho de 2026
Avaliação não solicitada
Resposta da Home Appliance Guard
Hi Laura,
We are delighted we could assist you. Anything else you may need please don't hesitate to get in touch.
Many thanks
Justin
It was a very simple procedure…
It was a very simple procedure and the problem was quickly resolved.
23 de julho de 2026
Resposta da Home Appliance Guard
Hi Dave,
We appreciate the feedback on your experience!
Many thanks
Justin
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